Alien Visions Rant
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  1. #1
    Super Member ECF Veteran bcalvanese's Avatar
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    Default Alien Visions Rant

    I have been trying to be a good customer of Alien Visions because they have good e-liquids, but it should not be so much of a figgin hassle just to order some juice.

    we're open... no we're closed... we're moving... we're open again... no wait... now we're closed... sorry we're out of boba's bounty... sorry, now we're out of gorilla juice... we're closed... oh... i hurt my pinky toe... we're closed again. oh... now we have a new website that don't work... you can click add to cart, but nothing happens... oh wait we're open, but the screen says we're closed... now we're closed, but the screen says we're open... you can leave a ticket, but nobody will respond to it, because we don't even know if we're open or closed any more.

    COME ON ALL READY!!!

    You do have good e-liquids, but it's really becomming not worth the hassle ya have to go through to get it.

    Every other site I order from, and I mean every single one, I place my order any time of the day or night, and never EVER had a problem, and they are allways open.

    Would somebody care to explain to me WHAT THE DEAL IS???!!!

    You do want to sell e-liquid don't you?
    ~Bob~


  2. #2
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    Ever hear of growing pains? All companies have them at some point or another.AVE's is just sooner because they sell the number one juice out of any vendor on this and many other forums.

    Also Id hardly call being hospitalized for a heart condition stubbing someones toe.I understand your frustration, truly I do, but you might want to try exercising some empathy and compassion in place of pure selfishness before posting something like that in a forum visited by loyal AVE customers.

    Ben and Christy are truly nice people and have contributed a lot to this community over the years, sometimes Im amazed with the tact and restraint theyve shown especially in dealing with what amounts to grown men and women throwing a fit because circumstances wont let them have their way.

    You are throwing a fit arent you??? Cause it sure sounds like it to me.

    Also wanted to add that the reason they close down shop after a certain time every day (it varies) is because they dont want customers to have to wait 3-4 weeks to get an order shipped out.Theyve been selling juice for 3+ years now and know when they reach capacity.

    Does it piss some people off? Yeah Im sure it does, but this is one of those situations where it keeps 50 other people happy because their order wasnt delayed.

    Quite frankly if I had the demand that AVE has I wouldnt worry too much about pleasing people that get angry at the drop of a hat to begin with.

    The customer is not always right...that implies that you know more about someones business than they do.Quite often the customer is immature, angry, selfish and just plain ignorant and I think the above post only serves to prove that point.
    Last edited by zapped; 11-17-2012 at 06:38 AM.

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    I'd move on if I were you.
    Life is to short as it is to have to deal with more hassles.
    There are to many other great choices.
    I gave up on that place after going there a couple times
    They Phail.
    unsure, 04 Raider Rider and cags like this.

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    Thank you zapped
    zapped and unsure like this.

  5. #5
    Super Member ECF Veteran bcalvanese's Avatar
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    Quote Originally Posted by zapped View Post
    Ever hear of growing pains? All companies have them at some point or another.AVE's is just sooner because they sell the number one juice out of any vendor on this and many other forums.

    Also Id hardly call being hospitalized for a heart condition stubbing someones toe.I understand your frustration, truly I do, but you might want to try exercising some empathy and compassion in place of pure selfishness before posting something like that in a forum visited by loyal AVE customers.

    Ben and Christy are truly nice people and have contributed a lot to this community over the years, sometimes Im amazed with the tact and restraint theyve shown especially in dealing with what amounts to grown men and women throwing a fit because circumstances wont let them have their way.

    You are throwing a fit arent you??? Cause it sure sounds like it to me.

    Also wanted to add that the reason they close down shop after a certain time every day (it varies) is because they dont want customers to have to wait 3-4 weeks to get an order shipped out.Theyve been selling juice for 3+ years now and know when they reach capacity.

    Does it piss some people off? Yeah Im sure it does, but this is one of those situations where it keeps 50 other people happy because their order wasnt delayed.

    Quite frankly if I had the demand that AVE has I wouldnt worry too much about pleasing people that get angry at the drop of a hat to begin with.

    The customer is not always right...that implies that you know more about someones business than they do.Quite often the customer is immature, angry, selfish and just plain ignorant and I think the above post only serves to prove that point.
    Hey man, I'm just ranting, and I just threw in the toe stubbing thing in to make it a little funny is all. I did not know anything about the hospitolization or anything.

    I'm just frustrated that they sell such good juice, and it seems like every time I try to order something, either the web site is'nt working or they are closed.

    I just now went to their site, and it says it's open, but I can't add anything to by shopping cart.

    Why?

    I opened a ticket thursday, and still have not gotten a response.

    And, I don't believe in that "customer is allways right" BS either, but come on man!!! It shouldn't be like a part time job to get some friggen juice.
    Panky likes this.
    ~Bob~


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    My order just went through.
    Quote Originally Posted by bcalvanese View Post
    Hey man, I'm just ranting, and I just threw in the toe stubbing thing in to make it a little funny is all. I did not know anything about the hospitolization or anything.

    I'm just frustrated that they sell such good juice, and it seems like every time I try to order something, either the web site is'nt working or they are closed.

    I just now went to their site, and it says it's open, but I can't add anything to by shopping cart.

    Why?

    I opened a ticket thursday, and still have not gotten a response.

    And, I don't believe in that "customer is allways right" BS either, but come on man!!! It shouldn't be like a part time job to get some friggen juice.

  7. #7
    Super Member ECF Veteran bcalvanese's Avatar
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    Quote Originally Posted by ckone180 View Post
    My order just went through.
    I go to add to my cart, and it never gets added.
    ~Bob~


  8. #8
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    Are you choosing the quantity before you click that button? I don't remember this feature from the old site, but with the current site design the quantity field is set at 0 by default, so make sure you are setting that at 1 (or however many you want) before clicking "add to cart"

    If that didn't help, maybe it's a browser issue, so the next step would be to clear cache and cookies and make sure that any script blockers or whatnot are not blocking the site functionality

    Hope that helps you
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    While I tend to agree with the OP that ordering can be a PIA, especially with the recent issues, I learned long ago to order plenty when I do order. When I get down to 200ml or so, I start keeping an eye out for a sale then stock up for months.

    Never understood why Porphy doesn't make Boba's in particular in large enough quantities in advance to always have it available. Suppose it's just a deliberate decision to limit availability to what is comfortable for his obviously successful business model. Unlike some juice vendors that mix custom blends, AVE juice varies only by pre-set nic levels so it would seem to be rather easy to get ahead of incoming orders if they were so inclined.

    Come to think of it, my Bees Knees supply is getting rather low. Time to start stalking the site again.


    Just forgot to pick up that 2000th carton of Marlboro's since finding e-cigs.

  10. #10
    Forum Supplier ECF Veteran Porphy's Avatar
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    Would you believe I have a slightly different perspective on this? Before I go on my counter rant I'd like to say that I do empathize with the difficulty getting liquid lately.

    Now. I take umbrage with, "i hurt my pinky toe...".

    Having a heart attack, does not occur in any of the phalanges of the foot. In-fact when they put the catheter in my chest to see my heart pumping they went by way of my wrist, by-passing even the phalanges on my hand. So while my chest hurt, my arm hurt, my wrist (definitively) hurt, my pinky toes were about as good as they have ever been.

    Funny thing is, when they crammed that crap up my arm to take a gander, they found no calcification, nor signs of arterial blockage. My heart attack at the age of 34 was nearly completely due to my stress. Ever seen your cardiologist a bit confused? You don't want to, at least not in the middle of an angio.

    Since then, I've been taking my Buspar, Xanax, and Lipitor like a good little bunny. It's funny, PTSD didn't qualify me for Xanax when I was in the military (was a long time ago/might be different now) but my perfectly de-calcified ticker did. I'm listening to my body now and taking it easy as needed. I've hired some new wookies, with more coming soon, and we are averaging close to 300 orders a day.

    Boba's and Gorilla have been up for a week now and supply is good enough that we feel it will remain that way through reshipments. We are opening our bulk section up Tuesday and have been increasing our "open" time by a little over an hour each day (meaning we are closing in on demand).

    I will admit that I haven't been taking care of help desk tickets like I was. Christy has been jumping in and helping but we are the only two qualified enough to answer tickets and with me having to work at half speed they aren't getting smaller. I will continue to work on that. Each ticket deserves my personal time and attention, and I believe if polled a great majority would agree that we take damn good care of our customers.

    Now, I really DO need clarification on the "cannot add item to cart" bug. Only a few (3 that I have heard from) of you are experiencing this bug and I cannot recreate it on FireFox or IExplorer, nor on any mobile device I own. Please share with me your browser type, step-by-step of the issue, anything.

    As for our open/closed status: We open each day at 8am PST, this is done manually so if it is open a bit early or late this is my fault. We remain open until reaching order capacity. That number changes as we get more people but for now that number is 300 (sometimes a bit less, sometimes a bit more), and 150 on Saturday and Sunday (we do both days on Monday as they are our slowest days) the key factor is that the time line between opening and closing is widening each day.

    I'm tackling the business now, not by stressing out and working myself overly much, but by getting ready at the pace life sets and only moving forward when I feel ready to do so.

    Send along your number in a help desk ticket or PM and I'll get in touch with you and we can ensure you get taken care of.

    Ben

    Quote Originally Posted by bcalvanese View Post
    I have been trying to be a good customer of Alien Visions because they have good e-liquids, but it should not be so much of a figgin hassle just to order some juice.

    we're open... no we're closed... we're moving... we're open again... no wait... now we're closed... sorry we're out of boba's bounty... sorry, now we're out of gorilla juice... we're closed... oh... i hurt my pinky toe... we're closed again. oh... now we have a new website that don't work... you can click add to cart, but nothing happens... oh wait we're open, but the screen says we're closed... now we're closed, but the screen says we're open... you can leave a ticket, but nobody will respond to it, because we don't even know if we're open or closed any more.

    COME ON ALL READY!!!

    You do have good e-liquids, but it's really becomming not worth the hassle ya have to go through to get it.

    Every other site I order from, and I mean every single one, I place my order any time of the day or night, and never EVER had a problem, and they are allways open.

    Would somebody care to explain to me WHAT THE DEAL IS???!!!

    You do want to sell e-liquid don't you?
    bizzyb0t, unsure, sashwa and 11 others like this.
    Come visit us: www.avejuice.com

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