Q&A with Apollo ecigs? Ask us anything! - Page 8
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Thread: Q&A with Apollo ecigs? Ask us anything!

  1. #71
    Supplier Associate ECF Veteran Liquid-Chris's Avatar
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    Yeah.....we've run promos before, but have never had this kind of response. Folks, sorry for the delays, I promise these shipping times are NOT normal.

    Liquid-Chris

  2. #72
    ECF Guru Verified Member mac63's Avatar
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    First here's what has happened so far.

    Placed order with the promotion code on 22 Nov
    Received the online confirmation but never received the confirmation email
    The charge posted to my CC on 24 Nov showing transaction date of 22 Nov
    Last night (my time) I sent an email to the support email asking when it would ship
    This morning I had a reply stating "Hi, your order, has no payment on it. So we need payment before we can ship this out.
    Thanks
    Apollo Team"
    I sent a reply with copies of the site confirmation page and the transaction from my CC statement

    Now the question -

    Are you having problems with your payment / record keeping system?

  3. #73
    Supplier Associate ECF Veteran Liquid-Chris's Avatar
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    Ouch. I hope they got everything straightened out. If not, contact Arvin on live chat thru the website. He's the CSR manager and can usually get to the bottom of these kind of probs fastest. If you can't get this resolved, message me here on ecf and I'll make a call.

    Liquid-Chris

  4. #74
    ECF Guru Verified Member mac63's Avatar
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    It appears that it may have gotten straightened out. After a few emails back and forth I received one yesterday that stated they had rechecked the accounting and found that I did make the payment so that part should be ok. The bad part is they weren't able to provide an estimate on when it would ship - hitting 18 days now since the order was placed.

  5. #75
    Supplier Associate ECF Veteran Liquid-Chris's Avatar
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    All I can do is apologize. I know the promo got more hits than any other one we've ever run. They're busier than a three legged cat burying .... on a hardwood floor. We brought in extra temp help in order fulfillment to get caught up. I beg you for patience, and promise this is not the norm, it is the exception.

    Liquid-Chris

  6. #76
    Super Member Verified Member Ricky Spanish's Avatar
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    I just got the tracking info from my order placed on the 21st, I can imagine you were swamped with that kind of a deal.

    I have no problem with the extra wait time.
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  7. #77
    Supplier Associate ECF Veteran Liquid-Chris's Avatar
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    Thank you.
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  8. #78
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    I'm using my Apollo battery right now and I love it..it reads ohms and is perfect for my type of vaping!!

  9. #79
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    Received my promo today. One bottle was all over my packaging, the other was 0mg. Sadly, now I won't be trying them ;(. No use for 0 mg.

  10. #80
    Supplier Associate ECF Veteran Liquid-Chris's Avatar
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    Quote Originally Posted by Larry Anderson II View Post
    Received my promo today. One bottle was all over my packaging, the other was 0mg. Sadly, now I won't be trying them ;(. No use for 0 mg.
    Larry, sorry, can't be perfect. We had address leakage problems in the past, and thought they were behind us. When bottle filling is automated it is near perfect, but not perfect. I honestly haven't heard of a leaker in quite a while. Contact customer service through live chat on the website and get a replacement. Also, if I might ask, if you still have the bottle, get me the lot code and I'll check if there were any other probs with that run.

    Liquid-Chris

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