I got my Nemesis clone from 101Vape (see my previous post for my First Look) and while fiddling around with it, I fubar'd the kick tube. So I went to 101Vape, got on their contact/customer support page last night and sent the following message then went to bed.
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Hi - I damaged the kick tube in the brass nemesis I recently purchased. Can I order a replacement for just the kick tube?
Thanks,
Dave
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When I woke up, the following message was waiting:
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Hi Dave,
I'm sorry to hear this but we do not have replacement tubes for the Nemesis.
Regards
101Vape support team
-----------------
Not a surprise. So I sent another message:
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Thanks for the quick response. I didn't think you'd have parts for the nemesis but I figured I'd ask anyway.
But what about buying a different version also from hcigar, like their nemesis gold ring. Might I have problems with threading between my brass and a gold ring? or my brass and hcigar's nemesis stainless?
Thanks,
Dave
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And just minutes later...
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There shouldn't be any problems with the threading between the different versions.
Regards
101Vape support team
-----------------
I had one more question:
-----------------
Thanks for the quick reply. I figured as much. But please indulge me one last question - about all nemesis clones:
Is there only one manufacturer of the nemesis clone? Does only one company make nemesis clones and then the different suppliers or retailers put their name on it?
For example, Fasttech had the same nemesis brass as you but I went with you for a few dollars more because of the difference in transit time.What was 5 days from you to me might become a month (or more) between Fasttech and me. It was not worth the wait because of a couple bucks.
I'll understand if you don't want to answer that or you don't know for sure.
Thanks,
Dave
I'm happy with my experience with you guys and you're bookmarked as one of my initial places to check for availability and prices. An example- I also bought from ViperVape, on the same night as you and they didn't send an email with a USPS tracking number (just a receipt email) and I haven't received my package yet, I may get it today but no tracking number? I won't buy from them again. The tracking number is so easy to get and they may have had to send an extra email but it makes a big difference. I used to sell on ebay and I know I got repeat orders because I included a tracking number. The little things mean a lot. And your quick responses mean a lot, no matter what the answer you give from my question above. Thanks!
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Minutes later, their reply...
----------------
Hi Dave,
There are several manufacturers actually making the products. There is some re-branding going on but it is very difficult to figure out which are which. For the Nemesis specifically I have personally seen 4 different logos and quality levels.
Hcigar is known for better quality on their clones but there are many rumors that they just source their products and place in their box.
Regards
101Vape support team
------------------
Also from 101Vape, when you contact their customer service, you get an immediate notice back in your email saying they received your message. You don't have to question it. They got your message and they know, you know.
That's top notch service!
In Part 2, I compare 101Vape and ViperVape and talk about some of the little things that really matter when it comes to customer service.
Continue by reading 101Vape vs. ViperVape - Part 2
------------------
Hi - I damaged the kick tube in the brass nemesis I recently purchased. Can I order a replacement for just the kick tube?
Thanks,
Dave
-----------------
When I woke up, the following message was waiting:
-----------------
Hi Dave,
I'm sorry to hear this but we do not have replacement tubes for the Nemesis.
Regards
101Vape support team
-----------------
Not a surprise. So I sent another message:
-----------------
Thanks for the quick response. I didn't think you'd have parts for the nemesis but I figured I'd ask anyway.
But what about buying a different version also from hcigar, like their nemesis gold ring. Might I have problems with threading between my brass and a gold ring? or my brass and hcigar's nemesis stainless?
Thanks,
Dave
-----------------
And just minutes later...
-----------------
There shouldn't be any problems with the threading between the different versions.
Regards
101Vape support team
-----------------
I had one more question:
-----------------
Thanks for the quick reply. I figured as much. But please indulge me one last question - about all nemesis clones:
Is there only one manufacturer of the nemesis clone? Does only one company make nemesis clones and then the different suppliers or retailers put their name on it?
For example, Fasttech had the same nemesis brass as you but I went with you for a few dollars more because of the difference in transit time.What was 5 days from you to me might become a month (or more) between Fasttech and me. It was not worth the wait because of a couple bucks.
I'll understand if you don't want to answer that or you don't know for sure.
Thanks,
Dave
I'm happy with my experience with you guys and you're bookmarked as one of my initial places to check for availability and prices. An example- I also bought from ViperVape, on the same night as you and they didn't send an email with a USPS tracking number (just a receipt email) and I haven't received my package yet, I may get it today but no tracking number? I won't buy from them again. The tracking number is so easy to get and they may have had to send an extra email but it makes a big difference. I used to sell on ebay and I know I got repeat orders because I included a tracking number. The little things mean a lot. And your quick responses mean a lot, no matter what the answer you give from my question above. Thanks!
------------------
Minutes later, their reply...
----------------
Hi Dave,
There are several manufacturers actually making the products. There is some re-branding going on but it is very difficult to figure out which are which. For the Nemesis specifically I have personally seen 4 different logos and quality levels.
Hcigar is known for better quality on their clones but there are many rumors that they just source their products and place in their box.
Regards
101Vape support team
------------------
Also from 101Vape, when you contact their customer service, you get an immediate notice back in your email saying they received your message. You don't have to question it. They got your message and they know, you know.
That's top notch service!
In Part 2, I compare 101Vape and ViperVape and talk about some of the little things that really matter when it comes to customer service.
Continue by reading 101Vape vs. ViperVape - Part 2
