I've been to two B&M shops with vastly different experiences:
The first one I'd been to three times (it's right around the corner from my girlfriend's place). The first time was a Wednesday evening. It was filled with people cloud chasing (not my thing but whatever floats your boat) and there was zero ventilation so it was like walking into a fog bank. It was so bad that my girlfriend, who is not a vaper or smoker but isn't bothered by my
vaping, had to wait outside because it was making her cough. The workers were more interested in talking with their friends than helping a customer (me). When I went to buy some
eliquid the guy behind the counter acted like I was bothering him to
shop there. I decided to give them another shot on Saturday afternoon and it was actually a somewhat pleasant experience. The owner was there and was very friendly, helpful, and very apologetic about my last experience there. I left feeling happy I gave them another shot and planned to come back soon. The final time was a Wednesday morning. This time I decided to check out their tasting station only to find that half the clearos were either empty or leaking. When I politely mentioned this to the guy behind the counter (who hadn't even said hello when I walked in) he mumbled 'sorry' and kept on ignoring me. It was then that I noticed a poster on one wall offering 'herbal extracts' that are 'undetectable in drug tests'. It was then that I decided they will
never get another cent from me. Bad service is one thing but by offering those products they're doing the whole community a disservice.
The second shop has been around longer and it shows. I went there on a Sunday afternoon. While there were people vaping and blowing clouds they had a ventilation system set up so that it's not stifling. Even though they were packed (so much so I couldn't even get near the tasting bar) I was greeted by every employee that came within 5' of me and made to feel welcome. Even though this shop is a bit of a haul for me I will be back. I work retail and know what makes a good shopping experience and these folks have it down.
*names left out to protect the crappy