Anyone ever had problems with Canvape?
Well, I'm currently not very happy with Canvapes.
I placed my first ecig order with them about 1.5 months ago. Ordered ego twist, ego mini, evod, mini nova, heads and juices.
The Ego mini simply stopped working after less than 2 weeks.
I contacted support (Tom), they asked if I wanted a credit or a replacement, I opted for the replacement.
I then didn't hear from them for a week so decided to contact them again and they said they shipped snail mail so it would take a bit longer.
It's now been about 3 weeks and still nothing. They ship from Scarborough. I am about 30km from there so even snail mail should be 2 days at most, not 3 weeks.
I contacted them again on Friday but they ignored my email and never replied back. So I don't think I'll ever see my replacement.
Which is fine, I mean, if they are OK with loosing a customer over a matter of $10, that's their choice and fine by me, there are plenty of suppliers.
The only thing that bothers me is that I though I would have a replacement within a couple of days so never bought another battery from another vendor. I've been now managing 3 weeks with only one Ego twist 650mAh and it hasn't been easy so I'm pretty pissed right now.
They've always had excellent customer service in my experience. The Post Office on the other hand...
Just jokes. I don't want to point fingers. It's good lesson on the importance of having multiple back ups though! I learned my lesson early on too... both my egos died within a day of each other and I was back to stinkies for a week.
I will vouch for CanVape ... particularly Tom, dealt with him personally.
on the other hand, Canada Post snail mail ... probably went via Vancouver.
Smoke Free since Sept. 22nd 2013 ... Keep Calm & Vape On
Never had problems with Canvape before either. Canada Post lost my package with my last order from them somewhere though, so I'm trying to get a hold of anyone from Canvape, but will give it a couple of days more, they seem super busy. As far as customer service goes though, they're really good.
Canvape has always been first rate for me.
Since you are in Toronto, why not arrange to pick up from their fleamarket locations? They have 5...
I think 3 weeks for a 30 km distance is more than reasonable, even for Canada Post. Anyway, I'll wait and see if it ever shows up but I doubt it.
For picking it up, I don't feel like driving 30km each way to pick up a $10 battery.
As for customer service, they have never been rude or anything, but the thing that bugs me is the lack of communication. When I opted for a replacement, I never heard back from anyone acknowledging that they had/were shipping until I contacted them a week later. Also, as I said, I contacted them again on Friday and no response. A simple email saying: sorry for the delay, please give it a couple of more days would have been fine, but nothing ???
Anyway, since you all seem happy with them, then I guess I'm just an isolated case which is good I guess. Too bad it had to be me...
Canvapes is the only place I order from and I'm in Vancouver. I'm open to other good places too but can't determine which other ones are good as well.
I believe Tom has been on holidays for the past week (post on theit FB page) so they're a bit behind ATM.
I've always received the best CS from the Canvape crew, that's why I them so much.
If anyone deserves a vacation, it's Tom. That guy is a machine and I'm pretty sure when he's working Mopar has him locked in the broom closet answering emails all day.
Yes please use their Facebook page and the Canvape forum here on ECF for better results.
Snail mail is incredibly slow just the way it is. I'm sure u well recieve your product.
Canvape has been great with me and my brother, and the other 10 Vapers impersonally know.
Things well happen from time to time, I think it pretty good of them to even send a replacement as they don't make this stuff.
Things fail that's a shame, but as said above, please get backups for your backups.
Best of luck. Vape On!
Vapeing for Freedom
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