Canvape Support?
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Thread: Canvape Support?

  1. #1
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    Default Canvape Support?

    Placed my very first order with Canvape...and they sent the wrong item.

    Do they have a support number to call or is it e-mail only?

    Kinda disappointed at this point...

  2. #2
    Senior Member Verified Member frank.gotch's Avatar
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    Quote Originally Posted by RRocket View Post
    Placed my very first order with Canvape...and they sent the wrong item.

    Do they have a support number to call or is it e-mail only?

    Kinda disappointed at this point...
    That sucks

    Only thing listed on the website is the contact form and email address, that I can see anyways. I used the contact form today to confirm something and got a pretty quick reply. This is my first order with them too.

  3. #3
    Ultra Member Verified Member WillyZee's Avatar
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    I will vouch for Wes through the contact form (he handles customer service) ... he has been extremely polite and helpful every time I have dealt with him.

    Do take in account, this is a very busy time of year for every online business and problems happen once in a while ... I am confident CanVape will sort things out for you.

    Cheers
    Smoke Free since Sept. 22nd 2013 ... Keep Calm & Vape On

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    Quote Originally Posted by WillyZee View Post

    Do take in account, this is a very busy time of year for every online business and problems happen once in a while
    Cheers
    I don't readily accept that as an excuse. Read order, put ordered items into box, double check. Done.

  5. #5
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    Sad thing is we are all human, we fu#* up at times. I'm sure you've heard the "in a perfect world" storey.

    They will take care of it. They always do. That's why they are the #1 Canadian e-cig vendor


    Quote Originally Posted by RRocket View Post
    I don't readily accept that as an excuse. Read order, put ordered items into box, double check. Done.
    WillyZee likes this.

  6. #6
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    Wes said he'd take care of me...so we'll see!
    WillyZee likes this.

  7. #7
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    He will, not to worry.
    Quote Originally Posted by RRocket View Post
    Wes said he'd take care of me...so we'll see!

  8. #8
    Forum Supplier ECF Veteran mopar's Avatar
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    Wes has the power and ability to fix/make anything right so sleep well

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