*ATTENTION - Updated Additional Customer Care and Technical Support NOW available at Cig Easy!!!
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Thread: *ATTENTION - Updated Additional Customer Care and Technical Support NOW available at Cig Easy!!!

  1. #1
    Supplier Associate ECF Veteran SSV2's Avatar
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    Default *ATTENTION - Updated Additional Customer Care and Technical Support NOW available at Cig Easy!!!

    Hi Folks,

    I am now personally available to address any questions and concerns regarding entire product line at Cig Easy as well provide additional Tech support for any current and potential new customers!


    [email protected]


    I have been actively involved with research and testing with the KR808D-1 series. I am also currently in the process of publishing an upcoming extensive review on the GO-GO (NHaler/Cig Easy) based on my own experience as well providing additional information I have acquired from experts directly involved in the development and design of this particular device.

    I hope to pitch in temporarily to at least provide additional support at this time for customers of Cig Easy as (Owner) Frank recovers from an ongoing illness that has unfortunately caused some setbacks resulting in delays in response time to e-mails and compromised customer care.



    On a side note:
    I wish to personally thank Frank's family, friends, and members of the ECF community for all the recent support in the way of pitching in with filling and getting orders out, in addition to the very kind outpouring of sentiment in the form of calls and e-mails received.

    If anyone has any additional questions in regards to this post feel free to respond in this thread or contact me via
    [email protected] This link will be added to the Cig Easy website soon though it is now active effective immediately as of today!

    Thank You,
    SSV2
    Last edited by SSV2; 03-03-2011 at 12:42 AM.

  2. #2
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    Thank you SSV2. Please give Frank my hopes for a speedy recovery for him.

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    Sorry to hear that Frank isn't well. I like cigeasy pretty well, haven't had any real problems, just a few unanswered questions. If you can help out with this question it would be great. Help! Is Virginia Cured coming back in stock?

  4. #4
    Super Member ECF Veteran MsOceanCity's Avatar
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    Best wishes for you, Frank. You are in my prayers!

    Analog free since August 24, 2010

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    I purchased a go go from cig easy as well as some additional pre filled carts and received them on Tuesday 2/22. I now have 2 batteries that will not charge at all. I don't know if it is the charger or the battery that is faulty. The charger light stays green constantly and has since I got it. I thought this was strange because my kr808d charger has a red light when charging and a blue light when fully charged. I am hoping that it is just the charger and not the batteries. I have emailed frank but thought I would email you as well since I saw your message on ecf. A quick reply would be appreciated since I now have to go back to using my kr808d. I was really enjoying my go go and wish to have it back in rotation as quick as possible. Any suggestions would be appreciated.

  6. #6
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    I do now see that the charger light is supposed to be red when charging and green when fully charged so either I have a faulty charger or batteries that will not accept a charge. I am leaning toward the charger being bad. Now hopefully I will be able to get a new charger in a timely fashion.

  7. #7
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    I'm so glad you are with Cig Easy SSV2 to help Frank and his family. Please give Frank my wishes for a full and speedy recovery. He's a good guy!

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    I was helped in an alternate thread and now my charger is charging with a red light. Glad I got it fixed. Disregard my message ssv2.

  9. #9
    Supplier Associate ECF Veteran SSV2's Avatar
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    Quote Originally Posted by TerryUK View Post
    I was helped in an alternate thread and now my charger is charging with a red light. Glad I got it fixed. Disregard my message ssv2.

    I was aware that les017 provided you with that helpful tip before I was able to get back to you..Thanks!

    Raising the center post slightly seems to be an effective quick fix and yes, so far it has been a useful temporary remedy though, I know it really may not be a big deal to others, I personally would not find that as an acceptable cure all solution.

    As, I mentioned somewhere in another thread I dont like the idea of having to modify or tweak something to get it to work properly.

    If I were to surmise it by using an analogy.."It would be like doing something to treat a symptom though it may only allievate the problem it does not address the cause nor cure the problem from its origin.

    I am really interested in eliminating this from ever occuring at all! I will address this more in my review.
    As for now, I am very concerned that no one attempt to twist on this thing with a screwdriver or other device that may potentially damage the center post connector. I emphasize twisting and turning because this is where more problems can occur.

    This center post battery connector is NOT designed for adjustment of airflow or to be modified in any way.

    Very gently raising with a tweezers is probably ok for now. It is working for a lot of people!

    IMO, this center post should be rigid and not moveable, thus no fuss!


    SSV2

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    Thanks SSV2!! I did alot of research and based on the reviews on this site I chose the Go-Go. I am extremely impressed with it and very happy. As far as the charger goes. I can deal with it for now. My only concern is if this fails to fix the problem in the future, will we be able to get another charger. If they were for sale I would probably buy a back up just in case. I don't want to have to go back to my kr808 because of a malfunctioning charger. Looking forward to your review. Thanks again!

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