Customer Service question

[katester]

Cig Easy was my go to company for over a year when I started vaping (and will hopefully soon be my go go company once they're in stock) Frank and the rest of his team completely blew me away with the TOP NOTCH customer service they provided me!! I owe much of my vaping success to CigEasy and look forward to returning as a customer as soon as the go-gos are back in stock! Thanks again Frank and to the CigEasy team, you are the best in the business when it comes to customer service!

[Major]

I may be a new customer to CigEasy but you'd think I was a part owner the way I have been treated. I ordered a GO-GO kit from the last batch and within 3 days had both a thread issue from day 1 and then a dying battery on day 3 responded to. Having read the forums about Frank's illness, I had emailed SSV2 right off the bat.

He not only responded but offered to exchange product from his own inventory! Tell me any other vendor that would do that? I'm sure they exist but it has to be as rare as hen's teeth. The battery issue is still pending thanks to both the Hong Kong Customs and what turns out to be a bad charger but neither of those factors are in CigEasy's control.

I am cautious about recommending any vendor for any product but can recommend CigEasy with a clear conscience knowing the customer service is there. Thanks again SSV2 (this is old Steve C. by the way) and hope you're doing better Frank. You guys not only bring us a product but service it well and are constantly on the look out for ways to improve both the function and quality of what is made half a world away.