Customer Service question

[binaryman]

Does anyone know if there is anything special besides an email we're supposed to do to get in touch with customer service at CigEasy ? besides seinding an e-mail to support@cigeasy.com ?

[binaryman]

Does anyone know if there is anything special besides an email we're supposed to do to get in touch with customer service at CigEasy ? besides seinding an e-mail to support@cigeasy.com ?

I don't have a phone number to call and this is the 3rd day my emails have gone unanswered. I received the wrong product in the mail and according to their website I have 72 hours to get in touch with them. The only information on their website that I can go by that would come close to getting in touch with them within a 72 hour period is there website address. I do'nt see an email or anything.

I have sent pictures of what I received and frankly am not happy with the support one bit. And I think it is BS that we're supposed to tolerate that level of support.

[binaryman]

I don't have a phone number to call and this is the 3rd day my emails have gone unanswered. I received the wrong product in the mail and according to their website I have 72 hours to get in touch with them. The only information on their website that I can go by that would come close to getting in touch with them within a 72 hour period is there website address. I do'nt see an email or anything.

I have sent pictures of what I received and frankly am not happy with the support one bit. And I think it is BS that we're supposed to tolerate that level of support.

Oh, and I don't care how busy the company is. If they are too busy to handle their orders they can hire more people. That's what most companies do.

[Pocket Aces]

Oh, and I don't care how busy the company is. If they are too busy to handle their orders they can hire more people. That's what most companies do.

We Go-go Maniacs must have our Go Carts or all hell can break out!
But talk is cheap!
Check your Mail Box!

Happy Vaping!
Frank

[binaryman]

We Go-go Maniacs must have our Go Carts or all hell can break out!
But talk is cheap!
Check your Mail Box!

Happy Vaping!
Frank

Frank,

You may have something there with the 'We Go-go Maniacs must have our Go Carts or all hell can break out!'.

I have been on these forums for a good 2 months, maybe 3. The people here are awesome. I have heard nothing but rave reviews about your company and I did feel like I was going outside my element with the post. It was a bit rude. So I don't mind taking flak for bad judgement on my part.

Thank you for your professionalism.

For those who would gleam a negative towards the company from my post, please don't. My personality is spontanious at times.

At the end of the day it's me that's the fool and I am fine with that as a learning experience.

Good day!

[tiraggi]

Hi guys. I have been trying to reach someone at cig-easy via email. The order I placed (go-go) on 5/5 was delivered on 5/9. Great!. the problem is that i made an error at the time of ordering. I forgot to use the pulldown tab to change the cartos to Blank and the juice to flue cured tobacco. When I tried to go into my orders (3 minutes after I ordered) it said it was too late to change anything -- order was processed. I e-mailed frank immediately and three more times before it shipped. Now, I'm afraid it is too late to exchange the cherry cartos and 555 juice to what I actually want. It is now 5/10 and I'm still waiting for a reply.

Thanks

[SSV2]

Hi guys. I have been trying to reach someone at cig-easy via email. The order I placed (go-go) on 5/5 was delivered on 5/9. Great!. the problem is that i made an error at the time of ordering. I forgot to use the pulldown tab to change the cartos to Blank and the juice to flue cured tobacco. When I tried to go into my orders (3 minutes after I ordered) it said it was too late to change anything -- order was processed. I e-mailed frank immediately and three more times before it shipped. Now, I'm afraid it is too late to exchange the cherry cartos and 555 juice to what I actually want. It is now 5/10 and I'm still waiting for a reply.

Thanks

Hi tiraggi,

If you did not get a response within 24-48hrs then it was likely automatically forwarded to me at ssv2@cigeasy.com
I am not showing any correspondence in regards to what you are describing now from 5/4 to 5/10.

In the event you have not yet received a response from support@cigeasy.com Please PM me or send an e-mail with your Name, order# and confirmation to me at ssv2@cigeasy.com so, I can check into this personally.

Thanks,
SSV2

[tiraggi]

PM sent. Thanks SSV2.

[tiraggi]

Email sent. message box full.
Thanks

[tiraggi]

Hi tiraggi,

If you did not get a response within 24-48hrs then it was likely automatically forwarded to me at ssv2@cigeasy.com
I am not showing any correspondence in regards to what you are describing now from 5/4 to 5/10.

In the event you have not yet received a response from support@cigeasy.com Please PM me or send an e-mail with your Name, order# and confirmation to me at ssv2@cigeasy.com so, I can check into this personally.

Thanks,
SSV2

Thanks for the email followup ssv2. I hope you don't mind me posting here but I think the forum here should know the great customer service you and Cig Easy (Frank) have provided me. Do to MY error in ordering, (Go-go Mania?)I wasn't able to get what I wanted.Thanks to you guys, I get to keep the carto's and juice and I am getting an in-store gift certificate. It doesn't get any better than that

Tommy