Contacts

Please use the correct email address.
You will need to rebuild the email address given, as they are written in an anti-spam format.
Therefore: john [AT] example [DOT] com = john@example.com

Please include your forum Username, your email address that you used for registration, and use the correct subject line for your enquiry - or do not expect a prompt reply.

Links

Forum Enquiries - member accounts, members' (not Supplier) registration, bans
## All general forum enquiries ##

ECF Forum Manager


Registration Problem ..................................................... forum[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: REGISTRATION

All membership enquiries, member accounts ................... forum[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: MEMBERSHIP
- any enquiry about member accounts

Change of Username ..................................................... forum[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: USERNAME

Forum Matters .............................................................. forum[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: FORUM
- suggestions, posting problems, avatar or image problems, etc

Ban Enquiries ................................................................ forum[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: BAN
- Members or Suppliers enquiring about a ban

Unregistered vendors who have been banned should apply directly to the Suppliers Administrator with full business details - please see Suppliers Administrator below.


Complaints about Suppliers - customer service issues, non-delivery of order, or similar


ECF Complaints Officer


Purchasing Problems .............................................. complaints[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: PURCHASE
- if you have a problem with the purchase or delivery of ecigarettes or liquid

Supplier complaint ................................................. complaints[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: SUPPLIER COMPLAINT
- if you have a complaint about a Supplier

If you have a genuine dispute with one of our Registered Suppliers, we will try to help. We can only assist if you have had no goods or refund within 21 days of the supplier receiving payment. If this is the case, we will look into the issue for you - please send a copy of your online payment receipt.

PLEASE NOTE THE FOLLOWING:

This is an ecigarette reviews and forum website. WE DO NOT SELL ANYTHING.
Your issue is with whichever Supplier you contacted and purchased from.


New Supplier Registration - applications for Registered Supplier status


ECF Suppliers Adminstrator


## For ANY Forum matters - see at top ##

Application for status as Registered Supplier ................. supplier[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: NEW SUPPLIER
- include your forum Username if you have one.

Application for upgrade to Forum Supplier ..................... supplier[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: SUPPLIER UPGRADE
- include your forum Username.

Application for registration as a Supplier's Associate ...... supplier[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: ASSOCIATE
- include your forum Username.

To report an unregistered supplier ................................. supplier[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: UNREGISTERED SUPPLIER
- please include all relevant details.

Vendors and Associates - you must register with the Suppliers Administrator before you can post any details about your products. This applies to any and all posts regarding products.


Advertising: New Enquiries - new banner campaigns

For new enquiries about advertising on ECF


ECF Advertising Manager


New advertising enquiry ........................................ advertising[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: NEW ADVERTISER


Supplier account payments and enquiries - supplier subscriptions and invoices

Member subscription enquiries - subscribing member
[Members accounts - see Forum Manager at top]


ECF Accounts Manager


Supplier invoices (subs, current advertising) ......... accounts[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: INVOICE

Advertising queries about current campaigns ............. accounts[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: CURRENT ADVERTISING
- existing Advertisers only, new Advertisers please see the section above

Member Subscription Enquiry .................................... accounts[AT]e-cigarette-forum[DOT]com
[Members forum account issues - see Forum Manager at top]
Please make the subject line of your email: MEMBER SUBSCRIPTION


ECF Merchandise - T-shirts, biz cards etc


ECF Merchandise Officer


Official merchandise includes T-shirts, personalized business cards, and free stock business cards.

T-shirts ......................................................................... swag[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: T-SHIRTS

Business cards ............................................................... swag[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: BIZCARDS


Admin Enquiries - website policy, commercial enquiries, new advertising channels, legal issues


ECF Site Manager


## For ANY Forum matters - see at top ##

DO NOT USE THIS FOR ANY ENQUIRY ABOUT ANY BAN - YOUR EMAIL WILL BE DELETED

>>> Please include your forum Username if you have one. <<<

Application for access to the Medics private forum .......... admin[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: MEDICS

New advertising channels and affiliates .......................... admin[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: NEW CHANNEL / AFFILIATE

Website Feedback ........................................................ admin[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: SITE
- suggestions or issues

Other enquiries ............................................................ admin[AT]e-cigarette-forum[DOT]com
Please make the subject line of your email: OTHER

Please DO NOT use this contact for any enquiry that might be better addressed to the Forum Manager or specific Officers, otherwise delay WILL result.


Note to suppliers applying for Registered Supplier status

There may be a small delay in replying due to the large number of suppliers globally who are currently applying for Registered Supplier status.

Note to banned users applying for reconsideration or with assorted questions

There may be a small delay in replying because of the number of persons who are excluded due to an inability to comply with our Rules. Unregistered vendors who have been banned: please apply directly to the Suppliers Officer with your business details.


The E-cigarette Forum staff thank you for your attention in these matters.