I find it almost unbelievable the audacity of people! They make a mistake and blame you? I find your policies fair and think it is too bad you had to even post this.
I have been recommending your kit for newbies, I think that is the best thing ever, and only wish someone had led me to it when I was new. I would have saved a lot of money and bypassed all the crap I bought. You are doing this community and specifically newbies a SERVICE with that kit. Oh, and BTW, I must have posted your link 5 times in the past 24 hours for it so I hope you got some orders and return customers from it