Products and suppliers reported as unreliable

[poeticwomyn]

I have been trying to get a hold of Shirley Brown (Cust.Service - NJoy) all morning about yet another product of theirs failing on me. No one ever answers the phone for them! I am done with giving my money to that careless company!!! I don't know how many of you out there give NJoy your business, but I believe it is in everyone's best interest to stay away from them. I am sick of bad service and poor quality, and that seems to be what NJoy is all about.

Well, my experience with Njoy has been very different than yours. I will agree that my call did not get answered but I got a quick call back. They have replaced all my non-working parts with parts that do work. When they didn't have a replacement battery in my original color they called and asked if I would take another color and they also sent an atomizer in that color so I had a matching set. Also when this happened they sent me a free pack of carts of my choice for having to make the color switch. I have found Shirley to be wonderful to work with.

[jamie]

They have replaced all my non-working parts with parts that do work.

Same here.

[rsngfrce]

People who have had serious issues with a supplier might want to investigate this site:

Ripoff Report: By Consumers, For Consumers

I've used it for a problem I had with a non e-cig company and was relatively successful. They tend to get your complaint quite high in google search results and it is free.

Not certain this would be effective with an e-cig company, but might be worth a try...

[65redface]

Hi all, I wanted to tell about my experience with Epuffer. I had checked out Leaford's site and he seemed to recommend the EAZE Magnum so I went to Epuffer and ordered a couple of the deluxe kits for $149 a piece. Their little shipping calculator said that it would take something like 5-7 days to reach me here in FL. Two weeks later I receive an email from Epuffer saying that the product has been backordered and that I would have to wait longer to receive the e-cigs. No time frame given as to when that would be so because had waited a couple of weeks thinking that the e-cigs were on their way I decided to get my money back. Thank goodness I ordered through Paypal. But we'll get to that in a sec. My first email politely explained that I had ordered the EAZE two weeks ago and that they hadn't gotten around to telling me it wasn't in stock until well after it should have been delivered.. folks, I am anxiously waiting on this thing to finally kick the analogue habit. I then asked for a refund. No answer. A few (4?) days later I sent off another email stating that I would take the matter up with Paypal if I didn't get an answer within 4 business days. No answer. After the time was up, I filed a complaint with Paypal and got a reply back from Epuffer that they hadn't gotten my previous messages because they don't check their email due to spam. ???? What ???? This is the email they have listed on their site to contact them! They returned my money however and I don't intend on using them in the future.

[DragonBreath]

Kate,

My first experience with e-cigs was a nightmare with a seemingly well-respected company on this site. My starter kit came with both batteries being defective. My only responses from the supplier were none (the norm) or defensive tirades, and they wouldn't respond to my inquiries about how to properly return them while still under warranty.
I eventually gave up and opened a dispute with PayPal and, suddenly, the problem was rectified within days.

Same here, I'm still back to looking for a reputable company to buy e-cigs from. That is what brought me here.

LogiCig is the same a**h0le who ripped me off at intellig(s) com. do not do buy from him.

Watch the language please.

Lu

[BROBERTS]

Met the founders at a Gift Show last month (they promote mall kiosks). We have 9 smoke shops in AZ and ordered a couple dozen to test. These guys never replied to several questions, their phone and web site "contact us" never reply. I am very suspicious and leery....checked competing products, all for less for the same thing. They are overpriced to support their high mall rents....suspect they are in it for the quick buck.

Cautioneverywhere!

[1010chrissy]

Hi all
If any of my friends from the Totally wicked forum are wondering what happened to me, I will tell you. I was banned from using the TW forum by Jason. He probably didnt want me telling what transpired with my wholesale purchase of ecigs and TW Liquid but he cant stop me from telling on this forum. They mistakedly put the wrong zipcode on my package to the USA. Mistakes happen, we are all human. Alex apologized sincerely for it, but It is how we take responsibility for our mistakes that makes the difference between a good business and a bad one.

Long long long story short, my box was lost and Jason would not return my email. I was requesting he put a stop on it from his end (DHL reccomended they do this to save time) and re-issue my goods, wich I paid $1400.00 for two weeks earlier. Jason would not respond to my emails and I was getting extremely nervous so I filed a paypal dispute before it was to late. He was furious but at least I got an email from him. He told me that I emailed him to much and I was a nuisance. I told him what I thought of his business practices and requested a refund. He said NO refund untill he got his package back. I escalated it to a paypal claim. Finally almost 3 weeks later the package shows up. No suprise to me, it was short 8 bottles of 24 mg Marlboro E-liquid. It cost me $160.00 to order that box for someone else. I think ordering from Totally Wicked is fine as long as nobody makes any mistakes. I called them in the U.K. and emailed them stating my order was short and to please just credit my paypal for the short and they refuse to answer. Not a business that puts the customer first in my opinion. It was the most aggravating purchase I have ever made. No I wont be shopping there anymore.

[1010chrissy]

how does the ripoff site work? Does it come up bad co. when googled? Can they sue you? Are they notified of my complaint? ANy info is appreciated...

[1010chrissy]

Same here, I'm still back to looking for a reputable company to buy e-cigs from. That is what brought me here.

LogiCig is the same a**h0le who ripped me off at intellig(s) com. He is a thief plain and simple, do not do buy from him.

read my recent post on this thread. Dont use TOtally Wicked USA or UK. After I finally got the order (paypal disputes etc. ) It was short 8 bottles of E-liquid. I ordered $1408.00 from them. Read the story in this thread. I dont feel like telling it again. I read on this forum they mis-addressed a few ppls packages. Also the first three kits I opened up ( I ordered 20 DSE901) 5 out of 6 batts were defective and one atomiser was doa. Not a suprise to me tho. I have all the emails from them since day one if you are interested in reading on further.

[LuckyCharm]

Send an email to Mark Williams mwilliams@njoy.com
or Jim Palasota jim@njoy.com

I'm new to this site, and came across your post in a search. Can anyone tell me whether these email addresses are still valid?

Here's some additional contact info:
(480) 305-7951 ext 106
(888) 669-6569 ext 106
15455 North Greenway-Hayden Loop Rd., Ste C-15 Scottsdale, AZ 85260

The 106 extension is Shirley Brown's, FYI.

I had problems with them returning calls/emails.

I have had discussions with them about this issue. It presents a very negative public image, even if the product is good, which I'm still evaluating. I imagine they're working out of a home office or something. Years ago, I worked for a small niche software company that had only 3 employees, including me. But I had a company cellphone that I carried everywhere, and could answer from the beach, the supermarket, wherever I happened to be. Customers and potential customers were never the wiser unless I told them. If something came up that I couldn't resolve on the fly, I would just say "I'm not at my desk at the moment," and take down their information for future contact. At least they didn't have to leave voicemail all the time and wonder when I'd be back in touch. Why can't NJoy do the same thing?

I still have the Njoy that was my first e- cig purchased but I keep it as a spare since their atomizers don't hold up for more than a couple of weeks of heavy smoking and they only have two-holes which make them really hard to draw. I got tired of calling and waiting and sending them back.

I am awaiting another atomizer and battery from them right now. Hopefully they will arrive promptly, because now, I'm not sure if my second battery is charging -- the green light stays green when I screw it in! I've got emails and voicemail in to Shirley and Al, my distributor, but not sure whether they even check those over the weekend. Just hoping I can make it till the new components get here!

Which brand did you switch to after you gave up on NJoy?

Thanks,

~~Cheryl