Bad Experience with ..........

**krapanj** · 12-30-2008, 01:14 PM

I have had very poor results using ...........
I found their shipping costs to be very expensive.
The customer service, are poor.
The products ordered faulty, and of poor quality.

**falling** · 12-30-2008, 04:52 PM

I just realised that I should have posted in this thread instead of in "Reliable products and suppliers", but that's where I posted my original question.

Anyone interested in my experiences with that particular supplier should follow the thread above. At least I now have their name in the right thread.

Happy New Year!

**chicagobrad01** · 12-31-2008, 04:19 AM

..........

I ordered my first e-cig (MiniCig) from .......... Dec.01'08. Both batteries crapped out after only 18 days. Now I have a ton of carts and no way to use them. After several attempts to email .......... about the issue I finally received help with the online chat Rep on their site. Be warned, ya better know the warranty or they'll try to scam ya into thinking you gotta pay for shipping or buy more products so they can throw the replacement batteries in for free with the order.
Wished I would've found and read through this forum before I bought from them. Oh well, as long as they make good on the replacement batteries it'll be "acceptable" service, but nothing great by far!!! Guess I'll find out in a few weeks, mailing them back the dead batteries tomorrow. I will not be ordering from them ever again that's for sure. I did like that lil' MiniCig though....before it died.

I now await my DSE 901b from Katy....I love her already!

**chicagobrad01** · 12-31-2008, 04:27 AM

.... I meant to add that the batteries crapped out after only 18 days of very light use!

**TribbleTrouble** · 01-05-2009, 06:21 PM

I have been trying to get a hold of Shirley Brown (Cust.Service - NJoy) all morning about yet another product of theirs failing on me. No one ever answers the phone for them! I am done with giving my money to that careless company!!! I don't know how many of you out there give NJoy your business, but I believe it is in everyone's best interest to stay away from them. I am sick of bad service and poor quality, and that seems to be what NJoy is all about.

**gep** · 01-05-2009, 06:35 PM

Originally Posted by TribbleTrouble

I have been trying to get a hold of Shirley Brown (Cust.Service - NJoy) all morning about yet another product of theirs failing on me. No one ever answers the phone for them! I am done with giving my money to that careless company!!! I don't know how many of you out there give NJoy your business, but I believe it is in everyone's best interest to stay away from them. I am sick of bad service and poor quality, and that seems to be what NJoy is all about.

Send an email to Mark Williams mwilliams@njoy.com
or Jim Palasota jim@njoy.com

Here's some additional contact info:
(480) 305-7951 ext 106
(888) 669-6569 ext 106
15455 North Greenway-Hayden Loop Rd., Ste C-15 Scottsdale, AZ 85260

I had problems with them returning calls/emails.

I still have the Njoy that was my first e- cig purchased but I keep it as a spare since their atomizers don't hold up for more than a couple of weeks of heavy smoking and they only have two-holes which make them really hard to draw. I got tired of calling and waiting and sending them back.

**Kate** · 01-07-2009, 03:58 AM

There is some information on this thread on what UK consumers can reasonably expect from a trader - UK regulation of sales, marketing and promotion

I suspect there are similar laws in other countries to protect consumer rights.

EDIT

Here's another link that might come in handy - http://www.consumerdirect.gov.uk/aft...ng-cancelling/

It's information from Consumer Direct saying that if you buy via mail order or the internet you have the right to return the goods within seven days for a full refund.

**Bradley Jones** · 01-09-2009, 02:48 PM

I have had a lot of NJOY NPRO atomizers and batteries fail on me. NJOY has replaced them every time so I am pleased with their Customer service but is there any brands out there that hold up better. Is there a difference between styles? Is the pen better than the mini? I need help choosing a better product.

**HDBanger** · 01-09-2009, 03:24 PM

I tried to make a new thread about Epuffer.com, but forum wont let me, guess im still too much of a newb, kinda stupid rule if you ask me, anyways.. Epuffer is on my ****list, I ordered a supermini from them, took a long time to recieve it, and it was a pos in my opinion, very little vapor and batteries lasted 1 1/2 hours max. So I got an RMA from them, sent it back exactly how they said to, and it has been 3 weeks now, no refund and two emails sent and NO reply. Im not a happy camper and I will be contacting the proper authorities to file a complaint. My only recourse is to trash them online for now, and trash I shall.

**mrmagic** · 01-09-2009, 09:03 PM

Wow thats crazy. I did not know that so omany companies don't honor their clients. Hopefully I won't have the same bad experience as others. I just ordered a mini e-cig from smokelessdelite.com, well se how the whole experience is with them. I will post my experience when I get it!