Hi I,m new to this forum,had to join 2 warn people not to order from smartcigarette.i did and 1st couple of puffs it worked.It won,t charge and I emailed them 5 times for help n got no reply.Emailed yesterday and told them I was gonna complain on forum.got quick reply back calling me an idiot



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I wasn't going to let this stop me. 1 month ago I heard about an offer from Smoke Relief. I placed my call and for $79.00 I received my new kit which contained a 2 piece e-cig, USB charger 5 cartridges and 6 additional boxes of cartridges of 5 each. When I tried to charge up the battery for the first time, it wouldn't work. I called them the next day to request a new battery. The wonderful operator also offered me a free car charger to make up for my inconvenience. 2 days later I received my package - a whole new kit, 30 additional cartridges and 2 car chargers - all for no charge!!!!! Now that is what I call customer service. I charged the battery immediately and had no problem at all. I finally started using it yesterday and haven't had an analog at all
. Their phone number is 877-660-9770. 
When I called them, I found that, not only had I been billed $99 for product, I was signed up for the "smart plan" where they would send me cartridges monthly and bill me monthly!
I had no idea! To their credit, they cancelled my plan, but would not refund my money, even if I mailed it back to them now. I am going to dispute the charge with my bank, I think it is an underhanded way to do business, and the 'fine print' was really, really fine! This is similar to those vitamin and male enhancement products getting your credit card number and billing you continuously. By the way, I kind of liked the product, but I am quitting everything. If I were going to continue to smoke, this is not a bad product.....


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