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Thread: why you should NEVER buy a screwdriver from TROG.

  1. #1
    nos2k
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    Default why you should NEVER buy a screwdriver from TROG.

    Hi.

    Before you read this, realise that this is not an attempt at flaming Trog - this is something i do, cause ive had it with him and i want to warn others so they dont fall into the trap i got caught in.

    Notice also that i have NO , - and i repeat, absolutely NO affiliation with ANY OTHER E SMOKING COMPANY IN THE WORLD.

    ----------------------------------------------------

    First of all, - lets start with a quote from Trog himself, on his message board, where i am now banned. Forever.

    "ps.. just read this dudes SD review over in bunny land.. the pattern is all too familiar.. buy an SD purely to publicly criticize it.. which starts off with this thread.. no shipping notification.. then follows with sh-t packaging and instructions.. instantly moves on to dead atomizers and when he does get one going there is not as much vapour as his janty things then an attack on me for my lack of help..

    all in all a pretty destructive piece of work.. and all within two hours of receiving the product..

    now this guy could be for real but i dont think he is.. which is why he didnt get my help.. so he can have his money back if he asks for it but isnt welcome here.. he is now banned by me.. he can carry on his SD knocking blather in bunny land where he can pretty much say what he likes without sensor..


    trog
    "

    So- basically, he just admits to not giving me the help i asked for. If youre interested in why the fuzz is here, go read this thread and the included links:

    http://www.e-cigarette-forum.com/for...-very-bad.html

    But for those of you that doesnt have the time, heres the short version;

    I buy an SD. I dont get a confirmation email, at all. I email him asking for a confirmation email the day after my purchase, and get no answer for an entire day. Then i post on his board, where im being told by others that it should come, and trog is a dependable guy and all that. Late in the evening ( this is almost 24 hours after my purchase ) i get an email from trog saying its been shipped.

    Crappy service imho. Who does online internet shops, and does NOT confirm your purchase of over 100 gbp? I dont know about you, but this is the _least_ i expect an online shop to do. This is 2009, not 1982.

    Then i await my SD, and sure enough it gets here on the morning of saturday. So fast shipping and all is fine, but it doesnt make up for the ****ty packaging. Basically a padded envelope ( which has been manhandled by the postal service, as ALL envelopes are... ) - and inside is the SD in bubblewrap. One layer.

    So, i put in the first atomizer and do 4 puffs and 3 of those puffs taste like chemical garbage and on the fourth puff the atty dies, completely. I put in another atty, and it also tastes god awful. I then spend the next 5 hours (!) on the SCREWDRIVER SUPPORT forum, trying to get help, (as you can see in the link above), where trog himself basically answers me _once_ saying

    "I can send it back for a refund end of discussion, SD is not for everyone"

    - at the time i was puzzled and quite angry about his response, cause who runs an online business and would answer their customers with a "I will refund it, SD is not for you, i dont want to discuss", when he COULD have easily suggested a solution to me, - or asked about my problem. Like _some_ of his board users where actually trying to do.

    But, - today from reading a new post he made on his board ( the post i quoted first ) i see that he thinks im affiliated with another e-cigarette company

    AND THATS WHY HE DIDNT HELP ME.

    How unnacceptable is it to you people out there, reading this now, that this old paranoid man, has gotten such a delusional warped perspection of time and space that he actually thinks ANYONE in this world cares enough about his business to BUY a screwdriver, and then "fake test" it, to try and scare off people?

    How irresponsible is it to you people, that i was DENIED support, FLAMED on his board, and now banned and hung to dry as a public figure of ridicule on his board, because HE IS WRONG?

    My product failed on me, and i asked for help, and was ridiculed.

    I strongly, - SO strongly, advice anyone who has NOT bought a screwdriver, and who is thinking about it, to NOT buy one. The product itself is "okay" ( allthough mine had crooked battery hookups, two faulty atomizers and ive had to clean it 3 times now ( had it for 24 hours ) in order to get the batteries to connect - and as i type this right now, its NOT working, cause apparently it needs cleaning again..................... ) but the service he provides, or lacks, and the whole paranoid thinking of this man could make you his next target - or next person to get ignored.

    When i first posted on Trog's board, - i was whispered by alot of people, saying "Dont say that" or "Thread carefully he doesnt like public appearances of anything negative".

    What the hell? Since when does people on the supplier/manufacturers board whisper you telling you NOT to make posts about problems youre having with your product? Hellooooo? Is this 2009? *taps microphone*. And mind you, my posts were, to begin with atleast, very very clean and nice.

    Well, ill say the same to you guys as i posted to him which later got deleted (ofcourse, there IS no room for uncensored speak about ANYTHING on his board that isnt happy thoughts on his SD):

    Trog:

    You are not a businessman, - stop playing one.

    The game youre in now, is one that resides in a small pond, and in a small pond the rings of YOUR actions, do reach _every_ shore. So think about what youre doing.

    I was - and am - a *real* customer. And look at what you did to me, because YOU have issues trusting people. What the ****?

    I spent 107 GBP - Thats ALOT of money. The most ive spent on _ANY PRODUCT IN ESMOKING SO FAR_ - on getting YOUR product, and then you ignore me purposely, and now BAN me from getting support, and you RIDICULE me - because YOU - old man - think im in any way shape or form working for another ecigarette company?

    I hope somehow you realised just now, that by doing all of the above, you actually hurt yourself _way_ more than i could have hurt you, IF i was working with an ecigarette company, IF i had bought the SD to try and hurt you with a bad review. But since i am infact NOT affiliated with a company, and since i bought this thing for MY own use - then you just royally screwed yourself.

    ----------------

    And in regards to your "All the people in bunny land" Trog, i find it funny to see a few things here:

    You claim people on E-cigarette-forum.com are bunnies. Look at your board. Theres only room on your board for people who say nice things about the SD, and doesnt piss you off ( which must be hard ).

    YOU are the one living in bunnyland.

    WE are the ones in a *community* thats open to all.

    So go grab a carrot old man. Youre going to need the vitamins once you get my lawsuit.
    Last edited by nos2k; 06-21-2009 at 08:37 AM.

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  3. #2
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    Trog seems to love himself and think he is always right! He even thought that Sakis, the creator of the GG copied his design!! Well you can't get brass end caps for his Screwdriver nor has he invented a dripping system or a transforming e-cig, still uses solder and can't do more than 3.7 volts! Take that Trog!

    If he ever saw that he would think I work for Sakis, he is just jealous that we got brass end caps and he hasn't!

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    nos2K - the title of this thread and your attack on trog is simply uncalled for.

    I read your other post and was curious at the time why you brought such a highly inflammatory post here to this forum and not address your issues directly with trog.

    Only trog really knows the ins and outs of his device and could have helped you better than anyone on this forum.

    Now you start another highly inflammatory post about trog.

    You've handled this matter worse than a bully on a playground and pretty much deserve the response trog is now handing out to you.
    Most people are about as happy as they make up their mind to be. - A. Lincoln

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    I run an online business and find many key problems here.
    1. Customer is King no matter how irritating or stupid.

    2. Customer service is a priority. Can't get to emails promptly? Get a data plan on the cell phone.

    3. Packaging must be bomb-proof. This is what I'm known for and especially applies to expensive packages. I always offer shipping confirmation. There is no excuse at all for this. USPS offers free boxes of various sizes.

    4. Good English takes you miles. It shows professionalism and settles a customer's worry. Never was too good at it? Take classes at a community college.

    I don't care who is right in this case. I don't even care if you are lying or not, nos2k. These factors are enough to discourage my interest from buying from him.

  6. #5
    nos2k
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    Quote Originally Posted by mamu View Post
    nos2K - the title of this thread and your attack on trog is simply uncalled for.

    I read your other post and was curious at the time why you brought such a highly inflammatory post here to this forum and not address your issues directly with trog.

    Only trog really knows the ins and outs of his device and could have helped you better than anyone on this forum.

    Now you start another highly inflammatory post about trog.

    You've handled this matter worse than a bully on a playground and pretty much deserve the response trog is now handing out to you.
    Ehr.

    First off you say

    "I read your other post and was curious at the time why you brought such a highly inflammatory post here to this forum and not address your issues directly with trog."


    I cant speak directly to trog as hes ignoring me. Read the post. If he hadnt ignored me from the start ( due to his paranoia it turns out ) then this wouldnt be a problem at all.

    Trog *refused* to help me, as he "thought" i was working for another E-cig company and only bought his precious SD to make it look bad. Now i bought this thing from, and got it sent TO Denmark. How many e-cigarette manufacturers are in Denmark? None.

    The reason Trog thought i was working for a company is that i praised another company for their service, and spoke well of their products.

    Am i not allowed to do that, without having to then live in fear of someone, in this case Trog, being jealous, being suspicious, and then ultimately ending up denying me help, and being rude to me?

    You, need to re-read everything, and put yourself in my position. Imagine YOU bought a product, and YOU got told off in the only answer by the manufacturer, - and YOU then later on find out he thinks youre working for another competitor, when YOU infact have paid an obscene amount of money for a product that IS a flashlight, with an atomizer. And you actually bought it to begin with to SUPPORT him.

    Then you would be as mad as i am, and rightfully so.

    If you cant understand that, then i pity you. Good news is, theres always room on Trog's own board for another groupie.

    Oh and - the bully in the playground? The bully in the playground is the guy that has the power to do what he wants. Trog is that bully. He sells me a product, denies me support, then REMOVES me forcefully from his website where all official support is channeled. That is the textbook definition of being a bully.

    And Antig: I am glad you can see the issues, and that you are able to detach MY personal experience from what you have seen Trog do and there by agreeing with me, on his unacceptable ways of conducting a business.

    To anyone else:

    I dont care if you agree with me, to be honest. All im doing this post for, is so people themselves can go have a look at this thread, the other threads, and make up THEIR own mind about Trog, before they buy something from him - or recommend him to others. This post is merely a warning, - a "Heads up look what this guy did".
    Last edited by Walrus; 06-21-2009 at 10:25 AM. Reason: removed personal insult, and offensive language

  7. #6
    Ultra Member ECF Veteran Kelemvor's Avatar
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    but why this vendetta ? he offered you a full refund. period.

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    nos2k - Are you always this obnoxious or are you making a special effort today?
    Most people are about as happy as they make up their mind to be. - A. Lincoln

  9. #8
    nos2k
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    Kelemvor:

    Why?

    This is not a vendetta - this is something that ruined my weekend. I was looking forward to this thing and when i got it, basically it ruined my weekend, by first not working, then 3 hours of troubleshooting, then 5 hours of forum that went bad, then today where i find out he thinks im someone else, and so on and so forth.

    Its not a vendetta, its a "Guys, - if he can do this to me, what can he do to you, or the friend you recommend buying an SD - Beware, read and make up your own mind".

    Its a common thing to do - and i do believe this post is ONE of the primary reasons we DO have a community like this: To inform and enlighten.

    And why i didnt just return it?

    I spend a ton of time looking at reviews, - at waiting for it, at trying to get it to work, - so why would i be happy with sending it back to england where I would have to pay for the shipping, to get a refund? I payed for something, i expect something : Atleast the decency from his side, to just TRY and ACT like he wants to help me. Is that really so hard to understand?

  10. #9
    nos2k
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    Quote Originally Posted by mamu View Post
    nos2k - Are you always this obnoxious or are you making a special effort today?
    Im just gonna ignore you now. No point in trying to explain logic to a wall.

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    Quote Originally Posted by nos2k View Post
    Im just gonna ignore you now. No point in trying to explain logic to a wall.

    You had your SD all of 2 hours when you decided to come to this forum and post you tirade against trog.

    You obviously decided not to give trog time to get back to you, even if you did email him.
    Last edited by Walrus; 06-21-2009 at 10:38 AM. Reason: Same insult removed, as from other post. What's good for the goose...
    Most people are about as happy as they make up their mind to be. - A. Lincoln

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