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Thread: Introducing Futura - The Modular DNA 20 APV by NexgenVapor

  1. #171
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    Quote Originally Posted by golfbum023 View Post
    where do I go to order these ?
    NexGen Vapor | The Utimate DNA 20 Ecig Nice to finally be able to say that.
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  2. #172
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    Quote Originally Posted by LeftCoastVaper View Post
    NexGen Vapor | The Utimate DNA 20 Ecig Nice to finally be able to say that.
    Even nicer to be able to click and order! Looking forward to my first vape on my Fire Engine Red one it in a few'ish weeks!

  3. #173
    Super Member ECF Veteran williebb123's Avatar
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    hey anyone get their email code yet i was told twice i would get it yesterday dont want to bother if its not important to them i can go elsewhere makes me wonder how they will handle any kind of customer service problems in the futura

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    Nope. But I just got my transaction receipt. Invoice number 26. Hopefully mine is just that much closer to ship. Lol. Come on Zombie Green.
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  5. #175
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    Quote Originally Posted by williebb123 View Post
    hey anyone get their email code yet i was told twice i would get it yesterday dont want to bother if its not important to them i can go elsewhere makes me wonder how they will handle any kind of customer service problems in the futura
    This comes off a bit pretentious. They are a new company and are in the process of ramping up. I fail to understand your concern. Yes, they COULD be putting off getting you the code by choice, but what is far more likely is that they are busy getting everything ready to actually produce these devices. Also keep in mind that they clearly are staying in touch as you said you have heard from them at least twice. Jon responded to my email plenty quick.

    Either way, they aren't shipping for at least a few weeks, and you are getting a code that guarantees you one of the first 100 produced. So regardless of if you order now, in 2 days, or next week, you are going to get it in hand the same time. I know that waiting can be a pain, but it's a wee bit early to start complaining about the quality of service, especially since the only real effect of not getting your code immediately is that you have to wait a few days.

    It seems to me the entire point of the codes for the first 100 people was so that they didn't have to make a mad dash to place an order and could still get the device on the early side if they so choose. They are trying to help people who showed an early interest and you are trying to knock them because they didn't hook you up fast enough? Really?

    Either way, if you decide to back out, I for one will be happy to know my order will be moved up a slot ^_^. Maybe I won't have to wait as long.
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  6. #176
    Super Member ECF Veteran williebb123's Avatar
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    yeah i wanted the zombie green also and my sweetie wanted the sky blue but im not jumping thru hoops i mean first they set up a 100 list and i got on that then when the site went up they said the 100 list would get an email code so i held off from placing an order i was just excited to see the site up and running so i waited and thats fine but was told 2 times ( 1 by pm that the day was still early?? at 9pm) so i didnt want to be a PITA im sure they have their hands full but i was following their rules and here monday nite after midnite still no code as i said b4 customer service is everything maybe the nivel chip will be an option

  7. #177
    Super Member ECF Veteran williebb123's Avatar
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    Quote Originally Posted by Amnesia1187 View Post
    This comes off a bit pretentious. They are a new company and are in the process of ramping up. I fail to understand your concern. Yes, they COULD be putting off getting you the code by choice, but what is far more likely is that they are busy getting everything ready to actually produce these devices. Also keep in mind that they clearly are staying in touch as you said you have heard from them at least twice. Jon responded to my email plenty quick.

    Either way, they aren't shipping for at least a few weeks, and you are getting a code that guarantees you one of the first 100 produced. So regardless of if you order now, in 2 days, or next week, you are going to get it in hand the same time. I know that waiting can be a pain, but it's a wee bit early to start complaining about the quality of service, especially since the only real effect of not getting your code immediately is that you have to wait a few days.

    It seems to me the entire point of the codes for the first 100 people was so that they didn't have to make a mad dash to place an order and could still get the device on the early side if they so choose. They are trying to help people who showed an early interest and you are trying to knock them because they didn't hook you up fast enough? Really?

    Either way, if you decide to back out, I for one will be happy to know my order will be moved up a slot ^_^. Maybe I won't have to wait as long.
    maybe your right amnesia i understand what your getting at if they tell me they will send out the code 2 weeks from now that fine but to lead me on and say that the day is still young what am i to think .....yeah i think they will do what they say they are going to do wouldnt you?

  8. #178
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    Quote Originally Posted by williebb123 View Post
    maybe your right amnesia i understand what your getting at if they tell me they will send out the code 2 weeks from now that fine but to lead me on and say that the day is still young what am i to think .....yeah i think they will do what they say they are going to do wouldnt you?
    That I can understand, they definitely should try and follow through when they give you a date. My guess the delay with the codes has to do with the website. I just double checked and there currently isn't a field to enter them. They probably need to modify the site to actually have a place to use the codes before they generate them and give them out ^_^.

    I got my invoice as well. #29

    It looks like their gateway didn't like my card though, "Issuer System Unavailable" >_>. I'm sure they will get it sorted out.

  9. #179
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    Just got my email saying I'm one of the first 100 to order and will be getting priority delivery. I just started glowing like a light bulb. Can't wait.

  10. #180
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    Quote Originally Posted by Amnesia1187 View Post
    I got my invoice as well. #29

    It looks like their gateway didn't like my card though, "Issuer System Unavailable" >_>. I'm sure they will get it sorted out.
    Apparently Jon is still awake and working. He just responded to my email about this within like 10 minutes. Still working to get it sorted, but I'm not worried.

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