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Thread: Eastmall

  1. #21
    Di
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    hahahahahahahaha, nnnnnnnnnnnnnnnn ice one hahha

  2. #22
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    Smile DI---east mall

    just got pm from di & everything is good!!!!!!
    she is what personal help is all about
    thanks DI xxxx
    Last edited by Davidyang; 08-10-2010 at 10:33 AM.

  3. #23
    Di
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    Quote Originally Posted by stv888 View Post
    just got pm from di & everything is good!!!!!!
    she is what personal help is all about
    thanks DI xxxx


    I am your forum hostess,

    I always try to do what ever I can to help you all.

  4. #24
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    Quote Originally Posted by Loghomeguy View Post
    +1
    Rick will work it out to your satisfaction, I am sure.

    and Rick, you don't need sleep. Get back to work!
    -10

    I wouldn't count on it....

    In my case the service I received from Rick was totally unacceptable!

    In a nutshell: Placed a $400 order a couple of months ago. Some of the juices I received tasted like they were extracted from a rotting organism.

    Wrote to EM and Rick's response was that he needed to taste the juices himself and speak to the company owner about it.

    Fair enough...but that was the last I heard from him.

    I actually sent a couple of reminder emails where I also expressed how displeased I was of the service I received.

    I will also be posting a thread of my own to make everyone else aware of my experience

    You're not alone stv888...

    Vapolous.

  5. #25
    ECF Guru ECF Veteran mwa102464's Avatar
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    Vapolous ,

    Juice is almost always nonreturnable, just because your taste buds didn't agree with it doesn't mean you can return it, if they where the rules everyone would be returning everything they didn't like, so I dont agree with a return in your case and stand behind East mall as do all the rest of the juice suppliers in this case for the most part. Heck I to would love to return every bottle of juice that I didn't like but that wouldn't be to fair of a policy and I wouldn't let it happen if I where a juice retailer either.

    As for STV888 East mall will take care of him if when they see these Batts that nothing was done to them or they weren't shorted out by putting something metal down the Atty and shorting them out then they will be replaced or something by EM, They are an awesome supplier who stands behind there product, and customers, patients is a virtue this company is in China and it takes usually a week or so for a problem to be rectified after the original product is sent back it don't happen overnight.

    I've been buying from this company for a long time and they are one heck of a great suppler, if you want to buy basically wholesale and deal with a company all the way from China you have to realize things can happen and have the patients to wait a bit longer to receive customer service in my opinion, if your not willing to do this than you should pay double or tripe for your products and buy in the states.

    To finalize I had a problem with a delivery of around $400 worth of product where someone else signed for my package at a complete different address than my home and stole my package and I never received it, this was 3 weeks ago and I am not jumping up and down and know that between East mall and paypal I will be taken care of one way or another, David, Di and the staff at EM work there butts off 7 days a week and take it one customer at a time the way it should be handled if there is a customer service issue and everyone gets taken care of sooner or later, the ones that jump up and down and scream shouldn't and if something happens it will be rectified by this company thats the bottom line, and I will continue to buy from East Mall for a long long time.!!!

  6. #26
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    mwa102464,

    If Rick had gotten back to me saying that regarding juices, the company policy states no returns I would have respected that and let it rest.

    What I find unacceptable is the fact he didn't follow up on the case where he said he would.

    It's the lack of closure...

    Vapolous.

  7. #27
    Di
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    I probably should not chime in here -
    cos i know nothing about this issue-]
    or what was discussed with you and CS

    but this is in the eastmall warranty page -----

    However please note that consumables such as e-Liquid,
    Carts & Cartomizers (Capsules)
    are not warranted nor are painted surfaces against scratches and chipping.


    I hope this is helpful ---- Di

    and i have to say in Rick's defence, he has been absolutely swamped with this hacking rubbish we have been having-
    he is trying to help fix the shop site, and do CS and also other things for eastmall all at the same time for many weeks now-
    so if he has missed an email here and there-
    or forgotten a follow up,
    I think he could be forgiven in these circumstances.
    He has been doing 18 hour days many times in a row trying to keep up and get in front of these issues.

  8. #28
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    If the juice has that odd taste. I find taking the cap and tip off of it and just letting it sit on a shelf for a day or two works great. Haven't ever had that problem with a 20ml though.

  9. #29
    Di
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    Quote Originally Posted by gdogg View Post
    If the juice has that odd taste. I find taking the cap and tip off of it and just letting it sit on a shelf for a day or two works great. Haven't ever had that problem with a 20ml though.

    yes, thanks g-puppy,

    someone said this a while back- i think it was for his dad that got the funny taste,

    and this worked real good for him, and i tried it with one of my RY3 20 mls,
    and it took off that flowery taste-
    maybe it would be good for vapolouus to try this also -----

  10. #30
    Full Member ECF Veteran videvinci's Avatar
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    Hi Vapolos,
    I am not really the letter writer, but I need to chime in here. I have been a customer since Oct 2009 and has had awesome customer service from EM. My previous package was also signed and 'stolen' by an unnamed person in South Africa. EM immediately resent the parcel- Between Di,Mud,Joy and David, I can only say that they value customer service. Joy even tracked this one personally to see that it reached its destination and when held by customs, she sent me an e-mail with contact numbers to do enquiries.Their website has been visited by more than 300 000 customers. It has happened that I had a glitch or two(primarily because of customs), but EM follows the route any worthy company should. Give them a chance- They are 2 timezones away. We tend to forget that they sleep when we are awake. Therfor responses seem to be tardy. Make sure that you give all relevant details in order not to send and receive numerous e-mails before the issue is clear.
    A smile is the only language that everyone understands
    :)

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