Issues with latest batch of Eastmall LR901's.

[Di]

like i said -- you have been a perfect lady about this issue,
and I will make it my business to make sure this is taken care of for you -----

I wait your IM, -- no worries.

[perpetua]

Just to update this thread with the situation thus far . . . Di has personally refunded me for our collective postage costs, which I think is quite extraordinary of her and more than a sign of good
faith from Eastmall in their desire to resolve this unfortunate situation for our group.

The atomisers themselves are on their way back to David, where I'm sure we will be treated in a equally decent manner.

[Di]

Yes, this situation has been discussed by me with Selina, and it is resolved,

you have your postage refunds, from me,

and you will be treated in a swift and satisfactory manner when the atties arrive at head office

Thankyou for your patience and understanding in this matter.

[jindama]

hi all, on my last order I asked twenty eastmall LR 901 and all are different from previous work orders and evil, ego batteries do not work on the thread of indulgence, even in the provari constantly fails, what has happened to these 901? were the best I knew and now I think I will not buy.
apart from the 901, the drip tips were changed, the order will be held customs for 15 days, I had to pay 30 € to collect customs .... a disaster.
Spanish Forum vapeando.com there are more people who this has happened but since it is a big order, no one has claimed, now I read this and I had to tell my story, I have sent photos of the 901 received selina, I'm waiting response.
Greetings
sorry for my bad English, I am using a translator.

[Di]

Hi Jindama

Your english is just fine--

I am sorry for this issue with your atties.

You have done the right thing to write to selina at customer service,

she is the person who can give the authority for returning them
and having either a refund, or replacement of it .

I hope that you will get an answer soon from her and it will be made good for you ----

[perpetua]

Just to finish the story for my particular group's issue. . . .

I've recieved a full refund from Selina for the returned defective atomisers so I can get refunds
issued to all our members who purchased them.

We've loved Eastmall's LR901 atomisers and hope the problems with them will be fixed for when we do our next group buy.

A huge thank you to Eastmall and dear Di, who has been an absolute star throughout all of this.

[Di]

Thankyou Perpetua,


we really do try our best to make things right if there is a problem.


as you have seen --- even I will try to pitch in and help out if it will help the customers.

we do value all of you ......

[metapuff]

i'm getting ready to order more 901's. have the qc issues been resolved?

[Di]

Hmmmm, I didnt know there were any issues with the 901 atty-----

[frisco]

Hi Di: I thought I had posted this but it's not showing up. I too have an issue with the 901LR atomizers. I just received an order that several people and myself put together. The atomizers that work only do so on certain 901 Riva batteries. I have backed out the threads and that works for a while but it does not work on all of them. I just wanted to let you know that the problem has not been resolved. I will contact Eastmall. I just hope they respond in a timely matter.