Shipping Reassurance! - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

SwaggTech · 10-15-2009, 02:18 PM

Okay so there are literally hundreds of threads here about shipping from China, either people are stuck in customs, or there are no updates. Whatever the problem is, people post it just to get some reassurance that they will get their order.

I'm starting this thread so there will be a place to post in those scary moments when EMS and USPS are forgetting to scan packages. Hopefully the new posts will stop, and people will be able to come here without being flamed for having questions.

Eastmall's Shipping Policy
At times, we can become back logged with orders but our typical processing time to check, pack and dispatch orders is 1-3 days after receipt of payment. We will try to keep you well informed via your account page and email.

After dispatch, all customers are issued with a tracking number which can be checked via your account page and via the couriers website. Tracking information is not always available within the first few days - please be patient, some orders can even be received before they show tracking information.

Typical transit times from Mainland China to your country are 3-4 business days via air and a further 2-3 business days for processing through your customs. Delivery agents then take 1-2 business days to deliver to your door. Always allow 7-10 business days for each order from the time of dispatch to avoid disappointment. If your order is untrackable after 7 business days, you are welcome to contact us for a shipping enquiry.

Di · 10-15-2009, 05:29 PM

what a wonderful idea,

I will ask Ed to sticky it for you right now

thank you very much fo your suggestion.

SwaggTech · 10-16-2009, 03:32 AM

Anytime, I was sitting, anxious about my order, and I realized how good it feels just for someone to say, "Don't worry it took me 13 days to get my order." I hope it'll cut back on the emails to Ed.

MaryKay · 10-17-2009, 03:23 AM

Swagg, thanks, this is great idea! I know what a nervous Nelly I am. But my last order was 8 days from order time to getting it in my hands! It would have been 7 days but it got to my P.O. 2 mins after the cutoff time for that days delivery.

Di · 10-18-2009, 05:43 AM

Don't ya just love double posts !!!! ha ha ha --

Di · 10-18-2009, 05:54 AM

I moved these in here from the other post thread so they will stay together and stickied with these new ones--------

10-15-2009, 11:49 PM #7 Sludge Van Diesel
Full Member

Join Date: Sep 2009
Location: Barnet UK
Posts: 147

My last EastMall order took 1 week & 1day door to door China to the UK. Pretty damn good if you ask me.
__________________

Better to study for one hour with the wise, than to drink wine with the foolish

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10-15-2009, 10:51 PM #6 SwaggTech
Full Member

Join Date: Oct 2009
Posts: 21

I'm not too worried, not my first rodeo. I've order lot's of stuff from China. I must say for the price it's usually worth the wait.

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10-15-2009, 10:23 PM #5 jboze
Super Member

Join Date: Jul 2009
Location: Japan
Posts: 399

My guess is that it probably got held up in shipping or customs somewhere along the line. I can only imagine how much stuff is getting sent out after a week long holiday where nothing was shipped! Eastmall (or any seller for that matter) can't really do anything once your order leaves their warehouse and hits the shipping company. Sometimes packages don't get scanned, etc.

I'm sure you'll get it sooner rather than later. If not, Eastmall will make it right.
__________________

Current vapes: DPV9 (kr808d-1), DSE 801, DSE 901, and Joye 510 on my Silver Bullet v1.1

================================================== ==============

10-15-2009, 10:09 PM #4 SwaggTech
Full Member

Join Date: Oct 2009
Posts: 21

dang, thats what I ordered on the 9th and still no sign of it. I'm giving it until Saturday before i email customer service.

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10-15-2009, 11:06 AM #3 texasvol
Junior Member

Join Date: Oct 2009
Posts: 2

Ordered 510 starter, Birthday e-liquid sale, extra batts, attys & carts. It was a $200 order that shipped in a very small box with a weight of .73 kg.

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10-15-2009, 08:25 AM #2 SwaggTech
Full Member

Join Date: Oct 2009
Posts: 21

wow what did you order? I ordered the same day and i'm still stuck in GUANGZHOU, but i got nice size order i guess.

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10-15-2009, 03:10 AM #1

texasvol
Junior Member

Join Date: Oct 2009
Posts: 2

EM Ships at Warp Speed!
Placed my first order on Fri 10/09 (Sat 10/10 China Time). Package arrived at my door in Texas on Tue 10/13. I can't get stuff this fast from US based internet retailers. I was expecting at least a two week wait! Great job, EM!

ubiratamuniz · 10-19-2009, 04:03 PM

question:

brazilian customs are sometimes siezing e-cigs and returning them to senders.

since this happen only sometimes (they don't check ALL of the shippings), what does EM do on such an occurence? Do you re-ship the order?

Di · 10-19-2009, 05:17 PM

Quote:

Originally Posted by ubiratamuniz

question:

brazilian customs are sometimes siezing e-cigs and returning them to senders.

since this happen only sometimes (they don't check ALL of the shippings), what does EM do on such an occurence? Do you re-ship the order?

Yes, ubiratamuniz

if you check our shipping policy, you will see that in the case of
what you say here, we will reship a second time -- please read our terms and conditions on this.........

SwaggTech · 10-20-2009, 05:10 AM

Finally got some info on my shipment... Landed in NY Sunday... Wonder why? I live in Atlanta, home of the largest airport in the U.S. -- Oh well, I'm just happy I'll be able to sit this 901 down and break in some new 510 attys

Di · 10-20-2009, 09:38 AM

Quote:

Originally Posted by SwaggTech

Finally got some info on my shipment... Landed in NY Sunday... Wonder why? I live in Atlanta, home of the largest airport in the U.S. -- Oh well, I'm just happy I'll be able to sit this 901 down and break in some new 510 attys

Hi swagg,

I have no idea why it is landed in NY,

but I must say that is the first landing port

for many packages coming into USa,

I am happy for you swagg.

yes you will be able to have a good play there with your 510 attys

and you can tell thejoker, he didnt get them all after all !!!!!!!

10-20-2009, 05:10 AM	#9
SwaggTech Full Member Join Date: Oct 2009 Location: Mcdonough, Ga (S. ATL) Posts: 109	Finally got some info on my shipment... Landed in NY Sunday... Wonder why? I live in Atlanta, home of the largest airport in the U.S. -- Oh well, I'm just happy I'll be able to sit this 901 down and break in some new 510 attys __________________

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10-15-2009, 02:18 PM	#1
SwaggTech Full Member Join Date: Oct 2009 Location: Mcdonough, Ga (S. ATL) Posts: 109	Shipping Reassurance! Okay so there are literally hundreds of threads here about shipping from China, either people are stuck in customs, or there are no updates. Whatever the problem is, people post it just to get some reassurance that they will get their order. I'm starting this thread so there will be a place to post in those scary moments when EMS and USPS are forgetting to scan packages. Hopefully the new posts will stop, and people will be able to come here without being flamed for having questions. Eastmall's Shipping Policy At times, we can become back logged with orders but our typical processing time to check, pack and dispatch orders is 1-3 days after receipt of payment. We will try to keep you well informed via your account page and email. After dispatch, all customers are issued with a tracking number which can be checked via your account page and via the couriers website. Tracking information is not always available within the first few days - please be patient, some orders can even be received before they show tracking information. Typical transit times from Mainland China to your country are 3-4 business days via air and a further 2-3 business days for processing through your customs. Delivery agents then take 1-2 business days to deliver to your door. Always allow 7-10 business days for each order from the time of dispatch to avoid disappointment. If your order is untrackable after 7 business days, you are welcome to contact us for a shipping enquiry.

10-15-2009, 05:29 PM	#2
Di East Mall Representative Join Date: Oct 2008 Location: Australia & China Posts: 3,840	what a wonderful idea, I will ask Ed to sticky it for you right now thank you very much fo your suggestion. __________________ To Your Own Self Be True Di -- East Mall Representative

10-16-2009, 03:32 AM	#3
SwaggTech Full Member Join Date: Oct 2009 Location: Mcdonough, Ga (S. ATL) Posts: 109	Anytime, I was sitting, anxious about my order, and I realized how good it feels just for someone to say, "Don't worry it took me 13 days to get my order." I hope it'll cut back on the emails to Ed.

10-17-2009, 03:23 AM	#4
MaryKay Supporting Member Join Date: Apr 2009 Location: St. Cloud Florida Posts: 3,739	Swagg, thanks, this is great idea! I know what a nervous Nelly I am. But my last order was 8 days from order time to getting it in my hands! It would have been 7 days but it got to my P.O. 2 mins after the cutoff time for that days delivery. __________________ Mary, free:4-17-09 The Women's Room & Wrecked & Bonkers

10-18-2009, 05:43 AM	#5
Di East Mall Representative Join Date: Oct 2008 Location: Australia & China Posts: 3,840	Don't ya just love double posts !!!! ha ha ha -- __________________ To Your Own Self Be True Di -- East Mall Representative Last edited by Di; 10-18-2009 at 06:05 AM.

10-18-2009, 05:54 AM	#6
Di East Mall Representative Join Date: Oct 2008 Location: Australia & China Posts: 3,840	I moved these in here from the other post thread so they will stay together and stickied with these new ones-------- 10-15-2009, 11:49 PM #7 Sludge Van Diesel Full Member Join Date: Sep 2009 Location: Barnet UK Posts: 147 My last EastMall order took 1 week & 1day door to door China to the UK. Pretty damn good if you ask me. __________________ Better to study for one hour with the wise, than to drink wine with the foolish ================================================== ====== 10-15-2009, 10:51 PM #6 SwaggTech Full Member Join Date: Oct 2009 Posts: 21 I'm not too worried, not my first rodeo. I've order lot's of stuff from China. I must say for the price it's usually worth the wait. ================================================== ============ 10-15-2009, 10:23 PM #5 jboze Super Member Join Date: Jul 2009 Location: Japan Posts: 399 My guess is that it probably got held up in shipping or customs somewhere along the line. I can only imagine how much stuff is getting sent out after a week long holiday where nothing was shipped! Eastmall (or any seller for that matter) can't really do anything once your order leaves their warehouse and hits the shipping company. Sometimes packages don't get scanned, etc. I'm sure you'll get it sooner rather than later. If not, Eastmall will make it right. __________________ Current vapes: DPV9 (kr808d-1), DSE 801, DSE 901, and Joye 510 on my Silver Bullet v1.1 ================================================== ============== 10-15-2009, 10:09 PM #4 SwaggTech Full Member Join Date: Oct 2009 Posts: 21 dang, thats what I ordered on the 9th and still no sign of it. I'm giving it until Saturday before i email customer service. ================================================== ============ 10-15-2009, 11:06 AM #3 texasvol Junior Member Join Date: Oct 2009 Posts: 2 Ordered 510 starter, Birthday e-liquid sale, extra batts, attys & carts. It was a $200 order that shipped in a very small box with a weight of .73 kg. ================================================== ============== 10-15-2009, 08:25 AM #2 SwaggTech Full Member Join Date: Oct 2009 Posts: 21 wow what did you order? I ordered the same day and i'm still stuck in GUANGZHOU, but i got nice size order i guess. ================================================== ================ 10-15-2009, 03:10 AM #1 texasvol Junior Member Join Date: Oct 2009 Posts: 2 EM Ships at Warp Speed! Placed my first order on Fri 10/09 (Sat 10/10 China Time). Package arrived at my door in Texas on Tue 10/13. I can't get stuff this fast from US based internet retailers. I was expecting at least a two week wait! Great job, EM! __________________ To Your Own Self Be True Di -- East Mall Representative Last edited by Di; 10-18-2009 at 06:10 AM.

10-19-2009, 04:03 PM	#7
ubiratamuniz Full Member Join Date: May 2009 Location: Brasília / Brazil Posts: 35	question: brazilian customs are sometimes siezing e-cigs and returning them to senders. since this happen only sometimes (they don't check ALL of the shippings), what does EM do on such an occurence? Do you re-ship the order?