Wholesale enquiry through Retail website - E-Cigarette Forum

grumpster · 10-21-2009, 09:03 PM

I wrote Ed a while back on the 17th about a price quote on a large volume of juice. He suggested that I contact David which I did later that day. I was given a quote by David and replied that I wanted to make the purchase and asked him how to arrange the purchase since it wasn't in the store. I've since written 3 more times requesting payment information and still haven't received a reply.

What gives? Is something going on there? I thought their vacation was over. Kinda feeling blown off!

They have been excellent about replying or resolving problems in the past. I'm a bit confused.

Di · 10-22-2009, 04:06 AM

Hi,

in reply to your enquiry,

you must use the wholesale links on the contact us page for all wholesale enquiries and problems.

The contact us form is clearly for retail orders coming through the website and we cannot help with anything about wholesale at all
it is a separate department altogether.

thanks.......

grumpster · 10-22-2009, 05:21 AM

That was what I did. I finally got a reply this evening. I guess they were just backed up or something. Maybe I've gotten spoiled. They usually reply the same day. Often even on weekends.

Di · 10-22-2009, 06:41 AM

Quote:

Originally Posted by grumpster

That was what I did. I finally got a reply this evening. I guess they were just backed up or something. Maybe I've gotten spoiled. They usually reply the same day. Often even on weekends.

Hi Grumpster,

glad to see you got sorted out, yes, I think as you say you have gotten spoiled, and the guys were backed up a bit.
We have been really busy with orders but that is only good for business.

10-21-2009, 09:03 PM	#1
grumpster Senior Member Join Date: May 2009 Location: Texas USA Posts: 172 Tweet this post!	Wholesale enquiry through Retail website I wrote Ed a while back on the 17th about a price quote on a large volume of juice. He suggested that I contact David which I did later that day. I was given a quote by David and replied that I wanted to make the purchase and asked him how to arrange the purchase since it wasn't in the store. I've since written 3 more times requesting payment information and still haven't received a reply. What gives? Is something going on there? I thought their vacation was over. Kinda feeling blown off! They have been excellent about replying or resolving problems in the past. I'm a bit confused. __________________ DSE801 , DSE901 - Cross country truck driver. Guess what state I'm in now? You've got 1 in 48 odds of getting it right. Last edited by grumpster; 10-21-2009 at 09:05 PM.

10-22-2009, 04:06 AM	#2
Di Supplier Associate ECF Veteran Join Date: Oct 2008 Location: * China Australia ** MM's ** Posts: 4,999	Hi, in reply to your enquiry, you must use the wholesale links on the contact us page for all wholesale enquiries and problems. The contact us form is clearly for retail orders coming through the website and we cannot help with anything about wholesale at all it is a separate department altogether. thanks....... __________________ *EastMall Representative * MM's ***

10-22-2009, 05:21 AM	#3
grumpster Senior Member Join Date: May 2009 Location: Texas USA Posts: 172 Tweet this post!	That was what I did. I finally got a reply this evening. I guess they were just backed up or something. Maybe I've gotten spoiled. They usually reply the same day. Often even on weekends. __________________ DSE801 , DSE901 - Cross country truck driver. Guess what state I'm in now? You've got 1 in 48 odds of getting it right.

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