Indulgence 18650 extended cup

[Di]

Thanks guys, we really do try our very best to help you with any issues you may have


and the idea of this forum to have helpful advice to each other

but also to have a bit of fun as well ------

[msinfo_us]

Di, I see you up and about. Hi Could you check you PM box?

[Di]

Di, I see you up and about. Hi Could you check you PM box?

done ,

and sorted for you --

passed it on to David for you --

[msinfo_us]

THANK YOU!!!!

[Di]

THANK YOU!!!!

no worries, and done again -- hahahahahahahahah

[datacreek]

I don't get it. Why not just make the extended cup for the 18650 and have it fit perfectly. They are readily available batteries.

The last thing we need is another proprietary battery. One of the reason we buy mods is so we can use common batteries.
Am I missing something?

Man, I am so waiting for the Titanium Indulgence... checking the site three times a day or more.

Jody

[Di]

I don't get it. Why not just make the extended cup for the 18650 and have it fit perfectly. They are readily available batteries.


it is made for the 18650 off the shelf batty and it does fit -

The last thing we need is another proprietary battery. One of the reason we buy mods is so we can use common batteries.
Am I missing something?

The specially made batty we talk about are the 2 x cr123a battys that you will use with the 6Volts cup to vape at the higher volts with the HV attys--

these battys have been specially made for Indulgence, as we insisted on bringing you fully protected battys .

Man, I am so waiting for the Titanium Indulgence... checking the site three times a day or more.

Jody

I am hoping that the Titanium will be in the next shipment from manu --
so cross fingers and hold till after 24th-- holidays over -- and we start up shop again --

thank you -------

[Di]

I had a problem with my Indulgence within an hour of when I got it on New Year's Eve - it seemed like the switch failed. I reported it to Customer Service on Eastmall.net about 20 minutes before Customer Service was scheduled to close for the long weekend, and I had a response that they would replace all of the mechanical pieces as soon as the 'improved' ones arrived (there was no need to replace the battery and charger).

That extremely quick response was wonderful - I had almost no experience with Eastmall in the past, and I had ordered a new, unproven product knowing that there are often startup problems with new products. It was clear to me that Eastmall was going to get me a working Indulgence as quickly as possible.

THEN I signed in to the forum and found that some other people had had problems and reported them on the forum, and representatives of Eastmall were giving similar quick responses - 'We're sorry you received a bad unit - we've already determined the root cause of the problems and are working with our suppliers to get the new units as soon as possible, and we will ship you the replacement parts as soon as they arrive".

With some suppliers of many different kinds of products, if I contact 'customer service' to report a problem or to ask a question, I get a response like 'well, did you read the fine print on page 437 of volume 3 of the user manual that said that you must walk around the product in a counterclockwise direction, stomping your feet and chanting 'this product is absolutely perfect'?'

Eastmall basically said, 'We are sorry that you've had this startup problem with your switch. We will replace it as soon as the new ones come in. And, by the way, since some other customers have had a problem with the cup(s) and some have found the workmanship on the hand-tooled adapters to be less than they expected, we will replace THOSE parts for you now as well just to make sure that you don't experience those problems'.

My new Indulgence arrived yesterday, and it has far exceeded my expectations in terms of performance.

Wow - the concept of getting the problem addressed WITHOUT me having to spend countless hours explaining every detail of every breath I've taken since I first heard of e-cigs! And I wasn't going to have to send the problem part back to China before they would send me a replacement!

So thank you, Eastmall, and I would recommend to anyone who DOES have a problem that they report it to you via the 'customer service'/'contact' link on the website rather than assuming mentioning it in a post on a thread in the forum means the problem will be addressed.

Jeannie

thank you so much for a lovely post -----

we had a few teething problems with Indulgence when sghe first launched,
but as you say,
East Mall emergency fix it swung into action and addressed all issues quickly and without any hassles to our most valued customers.


I am thrilled to say that all customers are happy with Indulgence,
most love it,
and all deffinaitely like it

thank you for this lovely write up Jeannie -----

and yes, if ever any problems or issues with EM products just contact us,

we will fix it - as we always do ------

[Di]

Yep David's customer service is top notch. He sent out my replacement before I had even received the original order what a guy. We also can't forget Di who has been great to talk too and is very helpful and her funny posts always puts a smile on my face.

Thanks TB,

what would I do without all my bestest buddies here to keep me sane ???

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