The ECCA UK website is currently being rebuilt, however the Forum and the Customer Support System are still online. You can also follow ECCA on Twitter or see the Facebook page for news updates.

Facebook:
https://www.facebook.com/groups/eccauk/

Twitter:
https://twitter.com/ECCA_U_K

Website:
ECCA UK - E-Cigarette Consumer Association of the UK

ECCA UK Forum:
ECCA UK - Electronic Cigarette Consumer Association of the UK Forum

Customer Support System:
https://eccauk.freshdesk.com/support/home

- this ticket system can be used to report vendor issues, and will allow you to track how the ECCA customer support team are dealing with your issue.