What happened to the friendly service - E-Cigarette Forum

krapanj · 10-01-2009, 01:12 PM

I have been vaping now for about 18 months, and generally get my supplies from the UK - TW Smokejuice etc... I am living in Croatia, you should check out Krapanj is the smallest and lowest inhabited island on the Adriatic coast of Croatia - It is famous for sponge fishing - All the latest news on Krapanj, here you can - check the weather - leave comments etc. - timeless ..

Anyway I have always had very good experiences with TW and Smokejuice not so with (The Electronic Cigarette Company) who are - even though they have agreed to replace the faulty mini-pipe bowl under warranty, - refusing to ship me a replacement until they receive the faulty one from me.

I know for you guys in the UK this might seem quite reasonable, but with the postal service here believe me - it is a problem....

I will now have to wait up to 6 weeks.....

and quite possibly pay customs duty 25% on both the original shipment, and the replacement item.

So please let me know to who at TECC I should send a PM ????

pillbox38 · 10-01-2009, 02:12 PM

Peter that is our policy, it has never changed.. Pls return the faulty item and if itis indeed defective we will replace and cover the postage..

krapanj · 10-10-2009, 10:53 PM

I sent the faulty Mini-Pipe Bowl back on the 30th September, I have sent several emails asking if TECC had managed to ship the replacement yet ?

But no reply to my emails ???

krapanj · 11-30-2009, 01:56 PM

TECC are still not answering any emails, I have still not received a replacement Mini-pipe bowl.

They shipped me a faulty product that I paid full price for, I also paid 25% tax. I have shipped the faulty part back to TECC, and still they have not honored their warranty.

I

10-01-2009, 01:12 PM	#1
krapanj Peter Saxon Join Date: Dec 2008 Location: Croatia Posts: 34	What happened to the friendly service I have been vaping now for about 18 months, and generally get my supplies from the UK - TW Smokejuice etc... I am living in Croatia, you should check out Krapanj is the smallest and lowest inhabited island on the Adriatic coast of Croatia - It is famous for sponge fishing - All the latest news on Krapanj, here you can - check the weather - leave comments etc. - timeless .. Anyway I have always had very good experiences with TW and Smokejuice not so with (The Electronic Cigarette Company) who are - even though they have agreed to replace the faulty mini-pipe bowl under warranty, - refusing to ship me a replacement until they receive the faulty one from me. I know for you guys in the UK this might seem quite reasonable, but with the postal service here believe me - it is a problem.... I will now have to wait up to 6 weeks..... and quite possibly pay customs duty 25% on both the original shipment, and the replacement item. So please let me know to who at TECC I should send a PM ???? __________________ *Peter Saxon* Per Ardua Ad Astra *Krapanj*

10-01-2009, 02:12 PM	#2
pillbox38 UK/EU Supplier Forum Sponsor ECF Veteran Join Date: May 2008 Location: Lancashire. England Posts: 624	Peter that is our policy, it has never changed.. Pls return the faulty item and if itis indeed defective we will replace and cover the postage.. __________________ http://totallywicked-eliquid.co.uk http://totallywicked-eliquid.com

10-10-2009, 10:53 PM	#3
krapanj Peter Saxon Join Date: Dec 2008 Location: Croatia Posts: 34	I sent the faulty Mini-Pipe Bowl back on the 30th September, I have sent several emails asking if TECC had managed to ship the replacement yet ? But no reply to my emails ??? __________________ *Peter Saxon* Per Ardua Ad Astra *Krapanj*

11-30-2009, 01:56 PM	#4
krapanj Peter Saxon Join Date: Dec 2008 Location: Croatia Posts: 34	Still waiting for TECC to send out a Mini-Pipe Bowl TECC are still not answering any emails, I have still not received a replacement Mini-pipe bowl. They shipped me a faulty product that I paid full price for, I also paid 25% tax. I have shipped the faulty part back to TECC, and still they have not honored their warranty. I __________________ *Peter Saxon* Per Ardua Ad Astra *Krapanj*

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