My personal experience with NJOY Intl's oh so great "customer service" (rant)

[leaford]

Originally Posted by Klaue

yes, but a) they openly lie customers in the face and b) their prices are WAY too high for half a pack cartridges

I'm with you on the lying part. But you don't have to use their cartridges, and their e-cig is a good product. I'm just saying is all.

But since you've decided to go another way, I'd reccomend the Sedansa Diva, the Janty KISSbox, or one of Smokester's generics. They're all good.

As for your money; did you use a credit card? I'd say if you haven't had your refund processed 15 days after contacting them, you should go ahead and do a chargeback. Dispute it with your credit card company.

[karenwest1961]

I don't think we ever reviewed Njoy International Customer Service, so this is information that we could use.
I've not had any problems with Mark in the USA and neither did anyone here that I know of, so that's what we're basing our opinions on. So Njoy's "oh so great customer service" did not pertain to Njoy International.

As far as the cartridges, that was a different conversation altogether. I didn't know of many that were willing to pay the outrageous price for Njoy cartridges, but choose to top off instead.

[TheEmperorOfIceCream]

NJOY International isn't really an option in the UK. a lot of EU startups convert dollar to Euro prices on a 1/1 basis so an already expensive product becomes outrageous. I ordered from NJOY USA because even with the $50 shipping cost it was £45 cheaper. Didn't matter in the end because I got hit by entry tax, but I was kicking myself for not going local - thought exchanges would be easier. Looks like that isn't the case.

Emp

[RatInDaHat]

I changed the title to Njot Intl

Don't want people misreading it. If anyone has a problem with it, it can change it back.

[Klaue]

I finally got an answer from them, saying that they'd return my money ASAP. I hope they really do it, but I have my doupts. We'll see

----

Originally Posted by leaford

I'm with you on the lying part. But you don't have to use their cartridges, and their e-cig is a good product. I'm just saying is all.

well, it doesn't really matter. even if my reason would be, I don't know, the color of the package - I should not have to give any reason why I want to return it when they promise a 30 day money back guarantee

But since you've decided to go another way, I'd reccomend the Sedansa Diva, the Janty KISSbox, or one of Smokester's generics. They're all good.

I have a Kissbox now, but so far, I'm not impressed. But I suppose I got a faulty unit..

As for your money; did you use a credit card? I'd say if you haven't had your refund processed 15 days after contacting them, you should go ahead and do a chargeback. Dispute it with your credit card company.

that's one of the reasons why I dislike paypal. If I would do a chargeback, all I would get is a negative amount of money on the paypal account

Originally Posted by RatInDaHat

I changed the title to Njot Intl

Don't want people misreading it. If anyone has a problem with it, it can change it back.

Well, if I would get crappy customer service from Dell germany (for example), then I would also blame Dell. In my opinion, Njoy is one company and they decded who should represent them and what rules they have to follow..
But oh well, I don't really care if it's Njoy or Njoy Intl (or even Njot Intl :P)

[norminall]

I wrote to Njoy:
_______________________________
Hi,
I have received both of the Burgundy cigarettes. Thank you very much.
One of them was for my friend. And the other one was for me.
I wanted to try my cigarette.
Firstly I charged the battery. Then I put a cartridge and begin to inhale. I did everything as I was did with my first white cigarette.
But the taste was smell bed. I thought that maybe its new so it need to use to get better.
All night I used it but it had gotten worse taste. It smell very bad. Now at morning I tried it again but it is the same bad smell. I have noticed that the battery lightning itself without inhaling. And some crackle voice comes from the atomizer.
I don't know what is the problem.
I am sorry to give you this sad news.
Please help me.
Thanks again.
Best Regards,
__________________________________________________ ____________________


Njoy answerd:
__________________________________________________ ____________________
Good morning sir,

The noise from the atomizer it’s no problem. It’s an indication that it works. Sometimes they make this noise. The bad smell I believe is from the particular cartridge. You can try changing cartridges and see if the smell changes and let us know. The battery light sometimes comes on with rapid movement of the unit. If it goes on without movement then we will need to replace the battery.

Let us know.

Regards,

__________________________________________________ ___________________________

I worte to Njoy:
__________________________________________________ _________________________

hi,


yesterday i used the another battary. and it was working. but still there was a little bit mildew smell. i think that the first battery had damaged my device a little. and today i wanted to use the first battery but it didnt work any more. no any light. i understand that the battery had finished without using. the first day it was working itself. and today it is not working.


And i have asked my friend about his cigarette. he is first time e-smoker. he said that there is no vapor in his cigarette althoug he had changed the battary and the cartrigds. but tomorrow i will go to his office and look with my eys to his cigratte.

i begin to think that these Burgundy cigarettes are not as good as the white one.
I am sorry for these bad news.


Best regards,
__________________________________________________ __________________________
I worte to Njoy:
__________________________________________________ _________________________

Hi,

I went to my friend office yesterday. And looked at his device. His device is not working at all. I tried it with new cartridges and new battery but didn't work. It was my friend first experience. But he gave up.. and said to me that he is not able to deal with such device. He gave me back the device. I was advised him beforehand to buy because I was happy with my first white device. Now also I am happy with my white one. But I can not say the same thing to my burgundy device. Because one of the battery of the my burgundy device is not working and the taste of it is smell mildew and too much noise when inhaling. So right now I have three device.

The white one is okay. I like it.

But the both of the burgundies.. I am not able to use them. One of them is my friend device and it is not working he returned to me. and the other one is smell mildew and there is too much noise in it and one of its battery is not working.

I don't know how is your procedure to take both of device back from me..

I will be contented with the white one only.

Thank you.

I hope you will take back the both burgundies cigarettes from me depending on your coverage of warranty..





Best Regards,

I worte to Njoy:
__________________________________________________ _________________________

hi,

as i understand from your site i should send them back to you immidiatliy. i want to send them.. but i dont konw the adress..

on the parcel is this adress:
Njoy internatonial nicosia cyprus


is this adress enough?

please infrom me the complete adress.

Thank you

__________________________________________________ _______________________

Njoy answerd:

Dear Sir,

It seems like the vaporizers need to be replaced. The color of the device does not make any difference. It happens sometimes to get a defective vaporizer or battery. If you want we can send you two new vaporizers and a battery. If not then of course you are covered by the warranty and 30 day trial period. You can just send beck the complete units at the address below and as soon as we receive them we’ll proceed with the refund.

The address is:

Njoy-International

P.O. Box 26842,

Nicosia, 1648

Cyprus.

__________________________________________________ _______________________

I worte:

Okay,
Thank you.
I have sent them back to you.
The post office document is in the attachment.


Best Regards,

__________________________________________________ __________________________


after a while I wrote:
hi,

did you receive my parcel?
when you receive it please inform me and refund my money to my paypal account: xxxxxxxxxxx@gmail.com


Best Regards,

__________________________________________________ ___________________

after a while Njoy answerd:
Dear Sir,

We still have not received the package. We will let you know as soon as we do.

Regards,



__________________________________________________ _____________________
after a while I wrote:
hi,
did you receive the parcel?


__________________________________________________ _________________

No ansewer form Njoy..
I asked again:

hi,
didnt you receive the parcel till now?
__________________________________________________ ___________________

after a while I asked again:
hi,
didnt you receive the parcel till now?

__________________________________________________ _____________________

After many days Njoy Answerd:
Dear Sir,

We still have not received your package. Can you please check with the shipping company, maybe they can track it and let us know as well?

Thanks,



__________________________________________________ __________________________
I worte:


Really
Okay, i will check


Best Regards,
__________________________________________________ ____________________________

I wrote again:


Hi,

I was sent it with Turkish Post Office as you vere send it. And i went to the office of the Turkish post oficce and asked them. They said that the parcel had arrived its destination.
Please find attached the delivery receipt from the post office. The tracking number ED 00316570 1 TR should help you get the packge.
Please let me know when you receive it.
Regards,
__________________________________________________ ______________________________

Njoy answerd:
Dear` Sir,

Can you find out to which post office it ended up? The address we gave you is on the Greek part of Cyprus. It seems like the package ended up on the Turkish part. If we know to which post office it is we’ll send someone to pick it up.

Regards,

__________________________________________________ ________________________

I wrote:
hi,
did you asked the nearst turkish post office with this tracking number:
ED003165701TR ?
__________________________________________________ ___________________________

I wrote again:

Hi,
Today i went to the post office again and ask them.
They gave me a document shows every step of the parcel acording to date.
it is in the attachments.

Best Regards,
__________________________________________________ _______________________

After many days I wrote the same thing again:
Hi,
Today i went to the post office again and ask them.
They gave me a document shows every step of the parcel acording to date.
it is in the attachments.

Best Regards,
__________________________________________________ _______________________


After many days I ask again:

Any news?
__________________________________________________ _________________________

After a while Njoy answerd:

Somebody will be checking at the central post office in Nicosia tomorrow. We’ll let you know immediately.

Regards,

__________________________________________________ _____________________

After many days I ask:


?

Havnt you receive yet??


Best Regardas
__________________________________________________ _______________________


After many days i ask again:

Hi,
until now i couldnt receive any mail forum you.
You were said tomorrow at the last mail.
Marian said to me that i should remember you my nick at the forum. My nick is Norminall there.


i hope i hear from you soon..
__________________________________________________ _______________________


finally Njoy answerd:

Dear Sir,

We apologize for the delay to get back to you. We’ve been waiting to hear back from our office in Cyprus. We had a person go the central post office in Nicosia yesterday with a copy of the receipt you send us and they were told that there was nothing there relating to the receipt. Can you please check whether the package has been sent back to you and let us know?

Best Regards,



Njoy-International

[norminall]

I wrote:

Hi Sir,

As you seen in the attachments, i have sent them to you a month ago. till now you ordered me many times and i went to the post office. The office far from me. it is in the central of the city.
but you went only one time and you went too late.
I will go to the post office for the forth time. i will ask them what are you asking.
But you shuold know that I am going to belevie that at the end of thease period i will not be able to refund my money

I did what i can till now..

when you had sent to me the white one.. remember.. i was asked to you that i coulndt recevie the parcel. you answerd me with tracking number and asked me to go to the post office.

i did the same and had given to you the tracking number. but you went to the post office 20 days late!

i am very sorry..

May i have your idea? what will happen after this?


BEst Regards,

and sorry for my poor english..
__________________________________________________ __________________________


Njoy answerd:

Dear Sir,

Since we have the receipt of your original shipment, there is no need to worry about your refund. The delay was caused because of the confusion Greek/Turkish part of Cyprus. For the people at the office in Nicosia it’s also a problem to go to the post office on the other side on a regular basis since they need to get extra insurance each time and wait at the border for some time. We should have used the office in Italy or the UK for you. We apologize for this, but we did not know it would be like this.

We just need to get those two units back and then we will proceed with the refund. It’s no problem that it took longer than month. If these units end back to you (this should be the case) then we’ll have you send them to our Italian office.

Let us know what you find out.

Regards,





NJOY - All The pleasures of smoking without all the problems

__________________________________________________ __________________________




I wrote:

Hi,

Okay.
I went to the post office today again. They said that the post office in cypurs should know if they send it back or not. They said that you should go with tracking number and ask what they did for the parcel.. If they say that they send back, then okay wait for it.
So..
Right now..
i understand that i have no choise other than waiting...
I hope the parcel did not lost ...


Best Regards,
Halis
__________________________________________________ ________________________


After many days the packe comed back to me. so I wrote:

hi,

the units ended back to me today.
what should i do now?



Best regards,

__________________________________________________ __________________________


After days Njoy answerd:

Dear Sir,

You can send the units to:

NJOY Office, Italy

Annalaura Buttarelli

187 Via Di Mezzocammino

00128, Rome

Italy



Thank you and we apologize again for the inconvenience.

Regards,





NJOY - All The pleasures of smoking without all the problems

__________________________________________________ ________________________


I wrote:

hi,

Okay, i shall send it this time to Italy.

Best Regards,

__________________________________________________ _________________________

I wrote again:
hi,

i went to the post office today again and sent the units this time to Italy.
I hope you refund the second shipment price.
the document is in the attachmet.


Best Regards,
__________________________________________________ _________________________

After a week I wrote the same thing again:

hi,

i went to the post office today again and sent the units this time to Italy.
I hope you refund the second shipment price too.
the document is in the attachmet.


Best Regards,

__________________________________________________ __________________










No ansewer..
I hope they receive it.
But today something happened. My first Njoy cigarette after 2 month had died..
I wrote again:

hi,

my first Njoy cigarette, i mean the white one.
its battarys both of them was not going more than one hours these last days.
but although this i was using.
But today morning the atomizer also died. I am very sad..
right now there is no any heat and no any vapor in the atomizer.

How you can help me?
And did you received the both of the burugundies cigrattes which i had sent them to Italy?

Please answer me...


Best Regards,
__________________________________________________ __________________________






I dont konw what will happen..
I shall infrom you all abotu it..

Thank you for reading..

[TropicalBob]

Norminal: You are the poster boy for why Target should NOT sell Njoy -- or any other electronic cigarette. Not a one of them is ready for mass sales yet.

[Spider]

What a nightmare! I hope you finally get it sorted out Norminall!

Was that a pun TB? Poster Boy? Because he's had to send it back twice?

[Klaue]

Well, after reading Norminalls posts, I can only say.. I rest my point.