My personal experience with NJOY Intl's oh so great "customer service" (rant) - Page 3 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

leaford · 07-16-2008, 03:48 PM

Quote:

Originally Posted by Klaue

Well, after reading Norminalls posts, I can only say.. I rest my point.

It is pretty damning evidence against the Cypruss office. And business in Cypress in general, if border issues are that normal.

Quote:

Originally Posted by TropicalBob

Norminal: You are the poster boy for why Target should NOT sell Njoy -- or any other electronic cigarette. Not a one of them is ready for mass sales yet.

Actually, Bob, if nothing else, Target would have been a lot easier to return to.

Quote:

Originally Posted by norminall

I wrote:
hi,

my first Njoy cigarette, i mean the white one.
its battarys both of them was not going more than one hours these last days.
but although this i was using.
But today morning the atomizer also died. I am very sad..
right now there is no any heat and no any vapor in the atomizer.

How you can help me?
And did you received the both of the burugundies cigrattes which i had sent them to Italy?

Please answer me...

After all that, why deal with the Cypress office at all? E-mail Italy direct. Check the website if you don't have their e-mail.

MNZ · 07-16-2008, 03:54 PM

You know what ?

I was actually thinking about buying an njoy ... not a hope of that happening now.

generics ... we love ya

Spider · 07-16-2008, 04:00 PM

Quote:

Originally Posted by leaford

It is pretty damning evidence against the Cypruss office. And business in Cypress in general, if border issues are that normal.

What are we talking about here? A tree? A country? I thought it was Cyprus!

TheEmperorOfIceCream · 07-16-2008, 04:51 PM

I spend a lot of time in Cyprus and there is very little cross-border traffic (mostly it's photo-ops for politicians). The UN green line has been in place since 1974 so it's hardly news. More recently it has become an external border of the EU, which I'd expect a company doing international business to be aware of.

I dunno, setting up a dead-letter box on the far side of a hostile border for your returns doesn't strike me as the best enhancement to customer service.

Emp

jamie · 07-16-2008, 08:16 PM

Thanks for posting your experiences Klaue and norminall. Njoy-International had better shape up if they don't want more of this bad press, which they right now deserve.

Quote:

Originally Posted by leaford

Target would have been a lot easier to return to.

Absolutely. The atomizer problems don't look good, but surely they would have appreciated a quick store return and immediate refund rather than these drawn out debacles.

TropicalBob · 07-16-2008, 08:21 PM

It's the bad word-of-mouth for e-smoking that concerns me most about nJoy in Target.

Get in line .....

norminall · 07-16-2008, 09:07 PM

I have received a quick answer from Njoy:

Dear Sir,

You can go ahead and send the non-working parts to the same address in Italy and we will send you a replacement immediately. We still (as of yesterday) have not received your package at the Italian office yet.

Regards,

__________________________________________________ _________________

I beleive that they will send me replacement. But i hope that the replacement atomizer will good as the died one. Because the died one was very good. it was very strong. but the burgundies cigarattes which i have send them back for refund was bad. So every Njoy not the same.
And although all of this I hope the will refund my two cigrattes money. And also refund the second shipment cost.

leaford · 07-16-2008, 09:22 PM

No, not every Njoy is the same. Every company has bad units. It's a universal problem. But I am 100% positive the problem is not the burgundy color. I have a burgundy, and it's fine. The only difference between the white and the burgundy is the paint.

OTOH, your burgundies were purchased more recently so were probably from a more recent batch, and so will your new white one.

norminall · 07-16-2008, 09:44 PM

Maybe Leaford,

Thank you. I hope so.

norminall · 07-23-2008, 10:05 PM

after a while I wrote to Njoy:

Hi,

till now you did not receive the parcels?

Best Regards,
Halis
__________________________________________________ _______________-

Njoy answerd:
Hi,

We have received the first one and we are in the process of completing the refund to you.

Best Regards,

__________________________________________________ ______________________

I wrote:

oh, i see.
its nice to hear this.
Please refund to may paypal account: halisaydemir@gmail.com

Best Regards,

__________________________________________________ _______________________

I wrote again:

Hi,
I have a suggestion.
Can you send me two cigrattes as a equivalent for my 2 cigratte which you are going to refund and received.
But only white color and please last updated one?
is it possible?
Best Regards,

__________________________________________________ _______________________

Njoy wrote:

Dear Sir,

Of course it’s possible. The new model, short one (not on the website yet) will be available at the Italian office in about 10 days if you want to wait. Otherwise we can send you the longer type, same as the one you have now.

Regards,

__________________________________________________ _______________________

Right now.. I dont know what to answer..
short one ..or long one...
my first white long one was great.. but died after 2 month..
I am waitnig its replacment..

07-16-2008, 03:54 PM	#22
MNZ NZ Supplier Join Date: Jun 2008 Location: Wellington, New Zealand Posts: 314	You know what ? I was actually thinking about buying an njoy ... not a hope of that happening now. generics ... we love ya __________________ MichaelP Please do not adjust your mind, there is a problem with reality

07-16-2008, 04:51 PM	#24
TheEmperorOfIceCream Super Member Join Date: Jun 2008 Location: London, UK Posts: 910	I spend a lot of time in Cyprus and there is very little cross-border traffic (mostly it's photo-ops for politicians). The UN green line has been in place since 1974 so it's hardly news. More recently it has become an external border of the EU, which I'd expect a company doing international business to be aware of. I dunno, setting up a dead-letter box on the far side of a hostile border for your returns doesn't strike me as the best enhancement to customer service. Emp __________________ Forgotten but not gone...

07-16-2008, 09:07 PM	#27
norminall Full Member Join Date: Mar 2008 Posts: 75	Hi again,. I have received a quick answer from Njoy: Dear Sir, You can go ahead and send the non-working parts to the same address in Italy and we will send you a replacement immediately. We still (as of yesterday) have not received your package at the Italian office yet. Regards, __________________________________________________ _________________ I beleive that they will send me replacement. But i hope that the replacement atomizer will good as the died one. Because the died one was very good. it was very strong. but the burgundies cigarattes which i have send them back for refund was bad. So every Njoy not the same. And although all of this I hope the will refund my two cigrattes money. And also refund the second shipment cost.

07-16-2008, 09:22 PM	#28
leaford Supporting Member Join Date: May 2008 Location: San Francisco, CA USA Posts: 1,757	No, not every Njoy is the same. Every company has bad units. It's a universal problem. But I am 100% positive the problem is not the burgundy color. I have a burgundy, and it's fine. The only difference between the white and the burgundy is the paint. OTOH, your burgundies were purchased more recently so were probably from a more recent batch, and so will your new white one. __________________ Sadly, we live in a society where education is equated with elitism, and ignorance is equated with authenticity.

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07-16-2008, 08:21 PM	#26
TropicalBob Super Member Join Date: Jan 2008 Location: Port Charlotte, FL USA Posts: 2,514	It's the bad word-of-mouth for e-smoking that concerns me most about nJoy in Target. Get in line .....

07-16-2008, 09:44 PM	#29
norminall Full Member Join Date: Mar 2008 Posts: 75	Maybe Leaford, Thank you. I hope so.

07-23-2008, 10:05 PM	#30
norminall Full Member Join Date: Mar 2008 Posts: 75	after a while I wrote to Njoy: Hi, till now you did not receive the parcels? Best Regards, Halis __________________________________________________ _______________- Njoy answerd: Hi, We have received the first one and we are in the process of completing the refund to you. Best Regards, __________________________________________________ ______________________ I wrote: oh, i see. its nice to hear this. Please refund to may paypal account: halisaydemir@gmail.com Best Regards, __________________________________________________ _______________________ I wrote again: Hi, I have a suggestion. Can you send me two cigrattes as a equivalent for my 2 cigratte which you are going to refund and received. But only white color and please last updated one? is it possible? Best Regards, __________________________________________________ _______________________ Njoy wrote: Dear Sir, Of course it’s possible. The new model, short one (not on the website yet) will be available at the Italian office in about 10 days if you want to wait. Otherwise we can send you the longer type, same as the one you have now. Regards, __________________________________________________ _______________________ Right now.. I dont know what to answer.. short one ..or long one... my first white long one was great.. but died after 2 month.. I am waitnig its replacment..