Products and suppliers consumers should be warned about - Page 13 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

Kate · 03-17-2009, 02:25 PM

Hi Sas, I've not heard anything about smoothsmoking.com. If you're in doubt, the safest thing to do is order through a forum trader or one who is frequently recommended.

A tag search for sellers you are interested in is a good way to find feedback.

ZambucaLu · 03-17-2009, 02:38 PM

Quote:

Originally Posted by saswav20

Hey everyone! I'm new to this site so wasn't sure where to post. Has anyone had any experience with or have heard anything about smoothsmoking.com? I was just on the website and the price is great compared what they were trying to sell me at the mall today(people from smoking everywhere). I've been reading different threads that have complaints on many things, so I just was curious about this site and if I should go ahead and give it a try. The starter kit is $59.99 and the cartridges are 5 fo $4.99.

Good Lord! $20 for a replacement battery??? Yeh, as Kate said, take a look around here. You'll find a much better deal.

Lu

Mahmouha · 03-17-2009, 03:16 PM

Hi, I am new and looking for the best e-cig to buy, Im thinking about NJOY but can it be refilled or I have to buy new cartridges every time?

ZambucaLu · 03-17-2009, 03:21 PM

Newb questions about what type of device to buy should really be posted in the newb section and not here. This thread is for info on suppliers to avoid.

Lu

poeticwomyn · 03-20-2009, 05:32 AM

Quote:

Originally Posted by TribbleTrouble

I have been trying to get a hold of Shirley Brown (Cust.Service - NJoy) all morning about yet another product of theirs failing on me. No one ever answers the phone for them! I am done with giving my money to that careless company!!! I don't know how many of you out there give NJoy your business, but I believe it is in everyone's best interest to stay away from them. I am sick of bad service and poor quality, and that seems to be what NJoy is all about.

Well, my experience with Njoy has been very different than yours. I will agree that my call did not get answered but I got a quick call back. They have replaced all my non-working parts with parts that do work. When they didn't have a replacement battery in my original color they called and asked if I would take another color and they also sent an atomizer in that color so I had a matching set. Also when this happened they sent me a free pack of carts of my choice for having to make the color switch. I have found Shirley to be wonderful to work with.

jamie · 03-20-2009, 06:11 AM

Quote:

Originally Posted by poeticwomyn

They have replaced all my non-working parts with parts that do work.

Same here.

rsngfrce · 03-22-2009, 01:30 AM

People who have had serious issues with a supplier might want to investigate this site:

Ripoff Report: By Consumers, For Consumers

I've used it for a problem I had with a non e-cig company and was relatively successful. They tend to get your complaint quite high in google search results and it is free.

Not certain this would be effective with an e-cig company, but might be worth a try...

65redface · 03-29-2009, 03:07 PM

Hi all, I wanted to tell about my experience with Epuffer. I had checked out Leaford's site and he seemed to recommend the EAZE Magnum so I went to Epuffer and ordered a couple of the deluxe kits for $149 a piece. Their little shipping calculator said that it would take something like 5-7 days to reach me here in FL. Two weeks later I receive an email from Epuffer saying that the product has been backordered and that I would have to wait longer to receive the e-cigs. No time frame given as to when that would be so because had waited a couple of weeks thinking that the e-cigs were on their way I decided to get my money back. Thank goodness I ordered through Paypal. But we'll get to that in a sec. My first email politely explained that I had ordered the EAZE two weeks ago and that they hadn't gotten around to telling me it wasn't in stock until well after it should have been delivered.. folks, I am anxiously waiting on this thing to finally kick the analogue habit. I then asked for a refund. No answer. A few (4?) days later I sent off another email stating that I would take the matter up with Paypal if I didn't get an answer within 4 business days. No answer. After the time was up, I filed a complaint with Paypal and got a reply back from Epuffer that they hadn't gotten my previous messages because they don't check their email due to spam. ???? What ???? This is the email they have listed on their site to contact them! They returned my money however and I don't intend on using them in the future.

DragonBreath · 04-03-2009, 11:16 PM

Quote:

Originally Posted by HK45

Kate,

My first experience with e-cigs was a nightmare with a seemingly well-respected company on this site. My starter kit came with both batteries being defective. My only responses from the supplier were none (the norm) or defensive tirades, and they wouldn't respond to my inquiries about how to properly return them while still under warranty.
I eventually gave up and opened a dispute with PayPal and, suddenly, the problem was rectified within days

.

Same here, I'm still back to looking for a reputable company to buy e-cigs from. That is what brought me here.

LogiCig is the same a**h0le who ripped me off at intellig(s) com. do not do buy from him.

Watch the language please.

Lu

BROBERTS · 04-04-2009, 04:11 AM

Met the founders at a Gift Show last month (they promote mall kiosks). We have 9 smoke shops in AZ and ordered a couple dozen to test. These guys never replied to several questions, their phone and web site "contact us" never reply. I am very suspicious and leery....checked competing products, all for less for the same thing. They are overpriced to support their high mall rents....suspect they are in it for the quick buck.

Cautioneverywhere!

03-17-2009, 03:21 PM	#124
ZambucaLu I SEES ALL! Moderator Join Date: Nov 2008 Location: Central NY, USA Posts: 8,071	Newb questions about what type of device to buy should really be posted in the newb section and not here. This thread is for info on suppliers to avoid. Lu __________________ New Suppliers READ THIS THREAD!

04-04-2009, 04:11 AM	#130
BROBERTS Junior Member Join Date: Apr 2009 Posts: 1	smokingverywhere Met the founders at a Gift Show last month (they promote mall kiosks). We have 9 smoke shops in AZ and ordered a couple dozen to test. These guys never replied to several questions, their phone and web site "contact us" never reply. I am very suspicious and leery....checked competing products, all for less for the same thing. They are overpriced to support their high mall rents....suspect they are in it for the quick buck. Cautioneverywhere!

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03-17-2009, 02:25 PM	#121
Kate Moved On Join Date: Jun 2008 Location: UK Posts: 7,355	Hi Sas, I've not heard anything about smoothsmoking.com. If you're in doubt, the safest thing to do is order through a forum trader or one who is frequently recommended. A tag search for sellers you are interested in is a good way to find feedback.

03-17-2009, 03:16 PM	#123
Mahmouha Junior Member Join Date: Mar 2009 Posts: 4	Hi, I am new and looking for the best e-cig to buy, Im thinking about NJOY but can it be refilled or I have to buy new cartridges every time?

03-22-2009, 01:30 AM	#127
rsngfrce DISILLUSIONED Join Date: Feb 2009 Location: Northern California Posts: 874	People who have had serious issues with a supplier might want to investigate this site: Ripoff Report: By Consumers, For Consumers I've used it for a problem I had with a non e-cig company and was relatively successful. They tend to get your complaint quite high in google search results and it is free. Not certain this would be effective with an e-cig company, but might be worth a try...

03-29-2009, 03:07 PM	#128
65redface Junior Member Join Date: Mar 2009 Location: West Palm Beach, FL Posts: 2	Hi all, I wanted to tell about my experience with Epuffer. I had checked out Leaford's site and he seemed to recommend the EAZE Magnum so I went to Epuffer and ordered a couple of the deluxe kits for $149 a piece. Their little shipping calculator said that it would take something like 5-7 days to reach me here in FL. Two weeks later I receive an email from Epuffer saying that the product has been backordered and that I would have to wait longer to receive the e-cigs. No time frame given as to when that would be so because had waited a couple of weeks thinking that the e-cigs were on their way I decided to get my money back. Thank goodness I ordered through Paypal. But we'll get to that in a sec. My first email politely explained that I had ordered the EAZE two weeks ago and that they hadn't gotten around to telling me it wasn't in stock until well after it should have been delivered.. folks, I am anxiously waiting on this thing to finally kick the analogue habit. I then asked for a refund. No answer. A few (4?) days later I sent off another email stating that I would take the matter up with Paypal if I didn't get an answer within 4 business days. No answer. After the time was up, I filed a complaint with Paypal and got a reply back from Epuffer that they hadn't gotten my previous messages because they don't check their email due to spam. ???? What ???? This is the email they have listed on their site to contact them! They returned my money however and I don't intend on using them in the future.