Janty USA service concerns - Page 2 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

vape4life · 03-23-2009, 09:00 AM

I would just like to note that I have always received a response within 48 hrs (admittedly it could be faster, but I understand they are very busy).

StratOvation · 03-23-2009, 10:08 AM

Apparently, that address is not viable.

This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <jeff@jantyusa.com>
Reason: No Such User Here

Actually, IMO, The Question is not who fills the bottles or where the bottles are filled, but...Were they aware the bottles did not contain 10mls and do they plan on correcting the matter?

I appreciate the fact that so many have always received prompt email replies from jantyusa.com. I actually considered that fact while deciding where to purchase my 1st e-cig from. I had seen many statements in these forums indicating that jantyusa.com was an established US supplier with good a customer contact policy. It was actually one of the reasons I felt confident in selecting them.

Mike

soylantgreen · 03-23-2009, 03:38 PM

Yeah, good luck getting a response from Janty U.S.

I had a terrible experience ordering from them. They told me on 4 separate occasions that my order would ship "today", then nothing. Nada. For days.

And I had to email them each time to ask for an update, only to get cut and paste responses that came nowhere near answering my question.

My last email to them was to cancel my order and demand a refund. Still no reply, go figure.

Good luck!

ShimmyPrincess · 03-23-2009, 03:41 PM

after sending about 5 emails re; my order, I finally got an email from Jeff late last week saying the shipments "just" came in and would be processed and sent quickly...nothing, mine is still "processing". I'm giving them til the end of today, then filing a dispute. Take my money and not have product....grrrr
2 bottles of juice shouldn't take weeks...I really wanted to try their cappicinio, but not this bad

soylantgreen · 03-23-2009, 04:14 PM

Quote:

Originally Posted by ShimmyPrincess

after sending about 5 emails re; my order, I finally got an email from Jeff late last week saying the shipments "just" came in and would be processed and sent quickly...nothing, mine is still "processing". I'm giving them til the end of today, then filing a dispute. Take my money and not have product....grrrr
2 bottles of juice shouldn't take weeks...I really wanted to try their cappicinio, but not this bad

Yeah, the quickest response I've gotten from them so far is accepting my payment. LOL

soylantgreen · 03-23-2009, 04:15 PM

BTW, you look WAY too young to be a grandma.

ShimmyPrincess · 03-23-2009, 04:18 PM

Quote:

Originally Posted by soylantgreen

BTW, you look WAY too young to be a grandma.

Thanks I've got that a lot here...on my dog forum at least my avie is my dog and no one questions it...LOL

BTW, I loved that movie...green people crackers...see, I AM that old

soylantgreen · 03-23-2009, 04:25 PM

Only problem I had w/ that movie:

World overpopulation, no food, where did they THINK all that government supplied food was coming from?

Assumption: People in the future are dumb.

ShimmyPrincess · 03-23-2009, 04:43 PM

Just in the future...what about now?

Haha

Quote:

Originally Posted by soylantgreen

Only problem I had w/ that movie:

World overpopulation, no food, where did they THINK all that government supplied food was coming from?

Assumption: People in the future are dumb.

soylantgreen · 03-23-2009, 06:39 PM

You're right. Maybe I'm too quick to judge the intelligence of future-people.

Ahnold is the Governator in Cali, so what's that say about us?

I always thought the future would bring great things like flying cars & jetpacks, but all we got was Facebook and ipods.

I feel like we got screwed.

03-23-2009, 10:08 AM	#12
StratOvation Supporting Member Join Date: Mar 2009 Location: Michigan, USA Posts: 370	Thanks Max...But... Apparently, that address is not viable. This Message was undeliverable due to the following reason: Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected. Recipient: <jeff@jantyusa.com> Reason: No Such User Here Actually, IMO, *The Question* is not who fills the bottles or where the bottles are filled, but...Were they aware the bottles did not contain 10mls and do they plan on correcting the matter? I appreciate the fact that so many have always received prompt email replies from jantyusa.com. I actually considered that fact while deciding where to purchase my 1st e-cig from. I had seen many statements in these forums indicating that jantyusa.com was an established US supplier with good a customer contact policy. It was actually one of the reasons I felt confident in selecting them. Mike

03-23-2009, 03:41 PM	#14
ShimmyPrincess Super Member Join Date: Feb 2009 Location: The Windy City Posts: 811 Blog Entries: 3	after sending about 5 emails re; my order, I finally got an email from Jeff late last week saying the shipments "just" came in and would be processed and sent quickly...nothing, mine is still "processing". I'm giving them til the end of today, then filing a dispute. Take my money and not have product....grrrr 2 bottles of juice shouldn't take weeks...I really wanted to try their cappicinio, but not this bad __________________ Those who dream by day are cognizant of many thing which escape those who only dream at night ~ Edgar Allan Poe

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03-23-2009, 09:00 AM	#11
vape4life Full Member Join Date: Mar 2009 Posts: 55	I would just like to note that I have always received a response within 48 hrs (admittedly it could be faster, but I understand they are very busy).

03-23-2009, 03:38 PM	#13
soylantgreen Full Member Join Date: Feb 2009 Posts: 56	Yeah, good luck getting a response from Janty U.S. I had a terrible experience ordering from them. They told me on 4 separate occasions that my order would ship "today", then nothing. Nada. For days. And I had to email them each time to ask for an update, only to get cut and paste responses that came nowhere near answering my question. My last email to them was to cancel my order and demand a refund. Still no reply, go figure. Good luck!

03-23-2009, 04:15 PM	#16
soylantgreen Full Member Join Date: Feb 2009 Posts: 56	BTW, you look WAY too young to be a grandma.

03-23-2009, 04:25 PM	#18
soylantgreen Full Member Join Date: Feb 2009 Posts: 56	Only problem I had w/ that movie: World overpopulation, no food, where did they THINK all that government supplied food was coming from? Assumption: People in the future are dumb.

03-23-2009, 06:39 PM	#20
soylantgreen Full Member Join Date: Feb 2009 Posts: 56	You're right. Maybe I'm too quick to judge the intelligence of future-people. Ahnold is the Governator in Cali, so what's that say about us? I always thought the future would bring great things like flying cars & jetpacks, but all we got was Facebook and ipods. I feel like we got screwed.