Janty USA service concerns

[ShimmyPrincess]

Originally Posted by soylantgreen

You're right. Maybe I'm too quick to judge the intelligence of future-people.

Ahnold is the Governator in Cali, so what's that say about us?

I always thought the future would bring great things like flying cars & jetpacks, but all we got was Facebook and ipods.

I feel like we got screwed.

Hey now, I like mu ipod...helps me ignore the dummies while walking my dog but flying cars...now that would be nice with Chicago traffic

[planetofthevapes]

My first order with Janty, I was pretty impressed that Jeff answered all of my questions within a few days, then promptly sent my order (albeit a week after I ordered it) and then my order came in a few days, even an extra bottle of liquid (BTW, the RY4 tastes like burning rubber with licorice on top IMO). After vaping off the factory prime I quickly fell in love with my Janty Kissbox. I promptly ordered another one. It was sent within a week of payment, we rec'd promptly. Herein the problems begin. We got what appears to be a used unit. One of the atomizers was COVERED with some sort of nicotine liquid (could tell by smell), it vapes DISGUSTINGLY (horrible flavor and it burns my throat, and not the nice throat hit kind of burn). There was a cartridge missing from the set of 5 that comes with the unit. The battery for the passthrough was not included...I put my own battery in it to find that it doesn't work in the slightest. Not even a little bit of vapor, no hissing, no lights, no nothing...it doesn't work AT ALL. And the biggest problem....the plug-in part of the charger WAS NOT INCLUDED. Glad I already had one from a previous order...but 2 vapers in the house + 4 batteries + 1 charger - 1 passthrough (the only one we own doesn't work), we are dying here! I have been trying to contact Jeff at Janty for 9 days, going on 10. Not even a response, not one, not even an aknowledgement, NOTHING. I have tried to contact him at 3 different email addresses. So, as I said, in the past, Jeff has been very prompt...and I do understand "they are moving" but case in point....what do the customers do in the meantime?

Sorry Jeff, I love my janty....but I'm very sad right now!

[fredstrong]

I sent the payment for a jar of liquid on the 5th of March. The 10th I sent them an email, just to make sure they've got the order, because on my account it still says order being processed. No response. The 18th, another email. No response. Now, I am on my last cartridge, and after having not smoked a ciggarette for 21 days, I have to buy a pack tomorrow. >:[

Look, I love Janty and their products, but you can not sell yourself as an alternative source of NICOTINE! and take an extra 10 days getting someone their liquid. Nicotine addiction is extremely unforgiving. I'm u[set I have to smoke again.

[soylantgreen]

Yeah I sent Jeff an email a few days ago asking for a refund, nothing but silence from him.

This is the kind of crap that people are pissed about.

I've also read several posts from people in my position that claim Jeff doesn't really refund your money, he just sends you the package anyway and your have to refuse the package or you're stuck w/ the product.

My suspicion is that they do this on purpose, so that "most" people will just say "screw it" and not bother w/ the whole return/refund process.

[soylantgreen]

Originally Posted by ShimmyPrincess

Hey now, I like mu ipod...helps me ignore the dummies while walking my dog but flying cars...now that would be nice with Chicago traffic

While iPods may be cool, they're not exactly the technological breakthrough I was expecting when I was a kid dreaming about the "future".

I thought in 2009 we'd be doing Buck Rogers kind of stuff, but I can't see Buck updating his Myspace or Twittering boring crap about his daily life.

We still have a long way to go.

[StratOvation]

I did receive an email from Ludo yesterday, He appeared to copy the email to Jeff. As yet, I've still not heard fom Jeff or anyone else at Janty USA.

[Walrus]

Methinks (or mewonders if) Ludo is getting frustrated with his associate.

[StratOvation]

Gotta wonder if ANYONE has heard from Jeff recently... almost seems that he may be a recent addition to the Federal witness protection program.

[Amy]

Originally Posted by DisMan

So, maybe it's not entirely a "customs" issue....it appears to be more along the lines of a huge demand increase. The e-cig market is on a serious upswing by all appearances. I wonder what Puresmoker's order numbers look like as well? I wonder if they fall in line?

Hi, I'm new here. I have not yet tried out the e-cig but ordered from Janty a few days ago before I noticed the fuss.

Anyway, I think you are probably partially right in your thoughts. I've not seen it mentioned here but on April 1st another federal tax hit on tobacco goes into effect. The brand I smoke is already $7.00 more a carton (so in my case that is at least $28 more a month). My daughter noticed an article about e-cigs recentely and encouraged me to try it. The more I started looking at these the more I thought this would be the most likely thing to work for me. I'm fed up with the tax increases, government bullying and heck this alternative appears to ditch the things about smoking I've never really liked (second hand smoke and knowing I smell like smoke, for instance).

I'd not be shocked if a lot more smokers would be interested in the e-cig if they knew about it.

[mace bewley]

Not sure if anyone has seen it but the Jantyusa site is down till tmrow. maybe Jeff is using the time to get caught up on everything.

Mace