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Thread: Zen~ Family Reunion

  1. #43401
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    I found what's going on. Quote from Mike from elsewhere. (mods, hope that's ok):
    ZNA Production update:

    We are experiencing the following production issues, and we have solutions for all of them... however, these things take time and we do not want to ship product that isn't absolutely spot-on.

    Issue 1: (We're calling this "they switched the switch" issue) The DNA 30 board sits about 10 thousandths of an inch higher than the DNA20 due to a higher placement of the on-board firing switch. Unfortunately, the throw of the switch is LESS than the additional height, and when assembled, the PV fires all the time.... which of course, never gives you a break from vaping, so it's a pretty big deal. The solution is tricky... we have had to re-manufacture the switch lever so it adds the needed clearance. It's good that we have the machinery here in house to do that without having to make new prints, send them out and wait. As the parts are completed we put them right onto the PV... it could have been a delay of weeks, instead, it's a couple days to get through them all. So... that's good news, right? The BIGGER issue is with the launch day limited editions. THOSE need to have the switches sent out for metal finishing after they are done, and that will take a couple extra days. Launch day limited should be shipping by mid-week next week.

    Issue 2: ALL BATTERIES do not have the exact same dimensions. We knew that, of course, but our mechanical reverse battery protection was counting on them being a little closer than they actually are. This has resulted in having to redo the battery connector on nearly every unit produced so far. The units are fine except for that issue. It's not good to ship a PV that works on "most" AW 1490IMR batteries... it has to work on ALL AW IMR batteries.

    So, what this means is the inevitable delays are actually going to happen, we wish they were not going to, but they are. You don't want a product that isn't right, and we don't want to have you angry when there's an issue... we would MUCH rather have you angry that you have to wait, because once the wait is over, it's over... and you can go on with the business of enjoying the product, instead of wondering if you got "the one" that will have issues. We want there to be NONE that have issues. As consumers, you deserve nothing less.

    The team is working long and hard on getting these out the door, and your patience is very much appreciated. When things are running smooth, I will ALSO let you know that everything is on track.

    One other thing... Phone calls to the dealers and to me absolutely don't help. They make it much harder to get the job done. We understand that you really want one, but please understand that I don't want you to have one that isn't as perfect as I can possibly make it.

    THANKS FOR YOUR PATIENCE...

    Zen~

  2. #43402
    Ultra Member Verified Member StrikeIII's Avatar
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    Quote Originally Posted by tybin View Post
    I found what's going on. Quote from Mike from elsewhere. (mods, hope that's ok):
    ZNA Production update:

    We are experiencing the following production issues, and we have solutions for all of them... however, these things take time and we do not want to ship product that isn't absolutely spot-on.

    Issue 1: (We're calling this "they switched the switch" issue) The DNA 30 board sits about 10 thousandths of an inch higher than the DNA20 due to a higher placement of the on-board firing switch. Unfortunately, the throw of the switch is LESS than the additional height, and when assembled, the PV fires all the time.... which of course, never gives you a break from vaping, so it's a pretty big deal. The solution is tricky... we have had to re-manufacture the switch lever so it adds the needed clearance. It's good that we have the machinery here in house to do that without having to make new prints, send them out and wait. As the parts are completed we put them right onto the PV... it could have been a delay of weeks, instead, it's a couple days to get through them all. So... that's good news, right? The BIGGER issue is with the launch day limited editions. THOSE need to have the switches sent out for metal finishing after they are done, and that will take a couple extra days. Launch day limited should be shipping by mid-week next week.

    Issue 2: ALL BATTERIES do not have the exact same dimensions. We knew that, of course, but our mechanical reverse battery protection was counting on them being a little closer than they actually are. This has resulted in having to redo the battery connector on nearly every unit produced so far. The units are fine except for that issue. It's not good to ship a PV that works on "most" AW 1490IMR batteries... it has to work on ALL AW IMR batteries.

    So, what this means is the inevitable delays are actually going to happen, we wish they were not going to, but they are. You don't want a product that isn't right, and we don't want to have you angry when there's an issue... we would MUCH rather have you angry that you have to wait, because once the wait is over, it's over... and you can go on with the business of enjoying the product, instead of wondering if you got "the one" that will have issues. We want there to be NONE that have issues. As consumers, you deserve nothing less.

    The team is working long and hard on getting these out the door, and your patience is very much appreciated. When things are running smooth, I will ALSO let you know that everything is on track.

    One other thing... Phone calls to the dealers and to me absolutely don't help. They make it much harder to get the job done. We understand that you really want one, but please understand that I don't want you to have one that isn't as perfect as I can possibly make it.

    THANKS FOR YOUR PATIENCE...

    Zen~
    This is good info and I'm glad they took the time to fix the issues rather than sending out some that work and some that don't. *cough* FUTURA *cough*
    arh32 and edgardblu like this.
    Done going back and forth to Analogs...


  3. #43403
    Atty Baller - Level 2 Verified Member
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    Shouldn't be a problem posting that here since Mike put it in his blog on the HOH site.
    ...Zen - Ti Mini; BAM; SS Mini; Sidewinder, ZAG, ZNA | GP Paps | GGTS | Ody v2 | Ithaka | Killer 705 | Short DID | Bear Brass 18500, Ti, other stuff that collects dust.

  4. #43404
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    Quote Originally Posted by StrikeIII View Post
    This is good info and I'm glad they took the time to fix the issues rather than sending out some that work and some that don't. *cough* FUTURA *cough*
    You forgot about the *cough*Zatty*cough* lol

  5. #43405
    Full Member Verified Member Jameason's Avatar
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    Just got mine.. Here is some eye candy for ya

    Sent from my KitKat HTC One on Tapatalk 4
    Attached Images Attached Images

  6. #43406
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    Told ya, would sell out in less than an hour!

    1. ZEN~ (s) 2. Royal Blue ProVari mini 3. ProVari Stealth mini v2.5
    * Monkey Boxx * Lukkos Puzzle Box​ * ​------->

  7. #43407
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    Quote Originally Posted by Jameason View Post
    Just got mine.. Here is some eye candy for ya

    Sent from my KitKat HTC One on Tapatalk 4
    Sweet! Hows the Vape?

    1. ZEN~ (s) 2. Royal Blue ProVari mini 3. ProVari Stealth mini v2.5
    * Monkey Boxx * Lukkos Puzzle Box​ * ​------->

  8. #43408
    Full Member Verified Member Jameason's Avatar
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    Few more

    Sent from my KitKat HTC One on Tapatalk 4
    Attached Images Attached Images
    Grammie, tybin, Wingnut73 and 1 others like this.

  9. #43409
    Full Member Verified Member Jameason's Avatar
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    Quote Originally Posted by H2o Front View Post
    Sweet! Hows the Vape?
    Fantastic! I haven't used a DNA device before. I have been rockin a titan and Helios. I also picked up the Russian 91% with it & I haven't ever vaped from anything this good!

    Sent from my KitKat HTC One on Tapatalk 4

  10. #43410
    Full Member Verified Member Jameason's Avatar
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    Its firing my dual coil Helios at .47 ohms. Vapes great at 30 watts.

    Sent from my KitKat HTC One on Tapatalk 4
    edgardblu likes this.

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