Greenhouse One

6 April 2013

Email

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Customer service

I ordered a number of e-juices from this company, in 2 different nic strengths. One 30 ml bottle shipped to me was the wrong nic strength, and one other 30ml bottle was leaking and had lost some liquid / resulted in a messy order. Since this order had 2 different nic strengths I understand how a mistake can be made. I contacted Tim through the email provided on their website back in April 06 2013 and heard NO response at all. I gave him almost 4 weeks to respond until sending another email on May 1. I have still received NO response from Tim or anyone at Greenhouse One.

In both emails I included a picture of the item that was sent to me, and showed that it did not match what I had ordered on the invoice. I asked if he would fix this and do something about getting me the item I had paid for. I did not ask him to replace the leaky bottle, only brought up the fact.
I have been patient (maybe too patient) in waiting for his response but have still heard nothing in 2 months.

I understand wrong shipments happen, they've happened to me before with another vendor, only that vendor rectified the situation promptly. I am very disappointed in the customer service of Greenhouse One for not getting me the item I had paid for, and for ignoring me when bringing it to their attention.

High Desert Vapes

19 May 2013

Website ticket system

8713

Other

I loved HDV. They have the flavorings that I like and were prompt in filling orders. This last order however was the exception. On May 14 I ordered 4-30 ml bottles of blackberry flavor and 1- 10 ml bottle of blueberry to try out. I dont know if they were out of 30 ml bottles or what, that was never explained to me. I received 3- 30 ml bottles, 3- 10 ml bottles of blackberry and 1 10 ml bottle of blueberry along with an unknown complimentary sample. The problem was that one on the 10 ml bottles of blackberry had not been tightened and I lost 1/2 of the bottle. I contacted them and they refused responsibility. the following is the email messages that have been sent and received. The gap in dates to one of my replies is due to being out of town.

Replies from the supplier in question have been removed as posting the contents of conversations without the other involved party's permission is against the rules. -Staff

May 17
Order Number: 8713
Hi I just received my juice order and could smell juice from the package. after opening I found one of the 10 ml bottles of blackberry about 1/2 empty, The lid wasnt on tight. Luckily I only ordered 2 flavors and it is evident by color which is which. The spilled juice has made the labels unreadable. My questions are, can I get some kinda of credit towards my next purchase for the spilled juice? What flavor is the sample? I cant tell by smell because the bottle now smells like blackberry.

Joe

May 20

Hi John, The order arrived intact so shipping insurance seems like a poor argument. The issue was that the cap was not tightened on one of the bottles, causing it to leak during transit. I am not asking for replacement of the order. A small credit applied to my next purchase was all that I asked for. I had heard on ECF about superior customer service that HDV offers and that is why I began buying from you, This is the only problem I have had with several orders and was hoping to see some of that customer service I have heard about.

May 23

John,


Why should I purchase shipping insurance for a manufacturing defect? YOU mixed and bottled the product. The shipper was not at fault for YOU leaving the cap loose. Evidently YOU were in a hurry. YOU shipped 3-10 ml bottles instead of the 1 additional 30 ml bottle that was ordered. YOU increased the chance of leaking bottles. I do not equate "superior customer service" by giving away store credit. I equate "superior customer service" by righting the mistake that YOU made by simply not tightening all the caps. I dont understand why you insist on being blameless unless you feel the postal farie got into your sealed package and through your taped bubble wrap and sealed ziploc to mischievously loosen the top on 1 bottle.

Once again, I am not asking for free stuff, I am asking for you to right your mistake. Do you want your leaking bottle back? Its kinda pointless with RM shipping. DO you want the pics with date stamps that I took when I opened the package? I would be more than happy to send those to you as proof. It seems I am trying to work with you to correct this but you only have one answer.

May 24

You are not even making sense now. How can a full bottle be sent back when it was half empty when it arrived? Dont you worry about the bottle or the credit. I have tried dealing with you in a professional manner and it seems to have gone no where. What I will do is post this entire message stream in negative reviews forum of ECF.

End copied message stream

Well there you have it. Make your own decisions, but as a vendor of various products in the past, unless the package didnt arrive or the packaging was torn, you cant blame the shipper. This was not my first order with HDV. My first order contained over 20 different flavors when I first got into DIY juice. All previous shipments were intact, yet for some reason John decided that 1 small mistake on his part was not worth repeat business with this customer.

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The Vapor Room (.net)

8 May 2013

Email

N/A

Defective or wrong product

I have been ordering French vanilla/6MG/regular flavorstrength from The Vapor Room for well over a year now (they are one of the fewvendors that I use on a regular basis.) The juice has always arrived a light root beer color (brown colorfamily) and their juice is known for taking several weeks to steep, when it haspretty much peeked with regards to steeping it turns a darker root beer color(still in the brown color family.) Anyways in early May I ordered a 3 bottle special for $42.00/6MG/regularflavor strength and when the order arrived all the bottles were ORANGE right outof the packaging! This was the firstthing that I noticed for obvious reasons, I tested the smell and taste (bydripping a drop on my hand), I admit the smell and taste was the same as all myprevious orders but I still contacted them to inquire about why I receivedorange juice.

They replied back the following day stating that Frenchvanilla is always orange (no it’s not) and that it turned that color during thesteeping process during the time it took to be delivered to my house. Well about this same time I actually testedvaping it and it was totally disgusting…it tasted like the juice had tripleflavoring (it tasted so thick and syrupy I almost vomited) and the taste itselftasted nothing like French vanilla or better yet, like none of my previousorders from them

I contacted them back and “Flora” replied insisting thatnothing had changed and she insisted that French vanilla was always orange,again not it’s not, I’ve been buying it for over a year as stated above, Iwould know what color it arrives in and what color it steeps when donesteeping. “Flora” never replied to theE-Mail so I had to send yet another E-Mail demanding some kind of action, theowner “Jess” replied to me stating that he would send me a pre-paid label toreturn the juice and they would inspect it. I returned the juice to them, a couple of days later I got an E-Mailfrom “Jennifer” who basically told me the same thing “Flora” had told me, thatthey tested the juice and there was nothing wrong with it and once again thatFrench vanilla is always orange and that they were sending the juice back to me(this was on May 17, 2013.) I repliedback telling them I did not want the juice returned that I wanted it remade orthat I would be filing a charge back with my credit card company.

This is not a case of “taste being subjective”, this is aflat out error on their part and they refuse to make it right. I can not take a $46.00 loss (shipping included) for a mistake they made. It’sa shame that they won’t do right by a year long customer and just remake the juice or refund me; this is not my fault receiving bad juice! I have still not received a reply back about my request to remake the juice or refund me.

I am filing a charge back with my credit card companytoday (May 20, 2013.)

Update: Mondayevening (5/20/13) I received an E-Mail from The Vapor Room with trackinginformation where they are returning my incorrect order to me (totally ignoringmy E-Mails from Friday and over the weekend!) The charge back with VISA has been completed and I’ve received my refund(the refund is final) and The Vapor Room just lost a good long term customer!

vapehut.com

9 May 2013

Email

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Defective or wrong product

I bought 2 Kanger T3 BCC Clearomizers. The heads that came with them were not Kanger, they were clearly described as being a full Kanger product on the website when I ordered, not an altered version. The center post was not kanger, bottom "screw in" piece was Kanger, the wick had been completely replaced with a DIY kit of some sorts. The tank itself, is a Kanger tank. This is not acceptable business behavior. I paid for a Kanger T3, with Kanger wicks, and Kanger heads, that is what I should have gotten. The website is Vapehut.com, I'd suggest not buying from them. The "Dekang" e-juice I got from them also smells like skunk piss, and tastes horrible, probably some sort of DIY as well.

VaporBreak

17 March 2013

Email

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Shipping

Ordered on 13th March. Started to wonder a month later. It has now been more than 60 days and my chance of a Paypal refund has passed.
I've contacted them on numerous occasions on email (you get an autoresponder saying that the message has been correctly sent to customer service). Needless to say, no reply. The package shows as having left China twice (last time on 13th April). I managed to get through to their live customer service a couple of times (most times, they just ignore the question). They admit that there's something not right with the shipping, but refuse to do anything about it. Each time I ask how long I'm expected to wait - there is no response - end of conversation...

VAPEDUDES Refuses to Refund Canceled Order Of $59.94

23 April 2013

Email

Order # AB-28099

Billing

I began vaping 2 years and 8 months ago and have never had to do a formal complaint before. Vapesdudes has forced my hand, and I am now looking to begin legal action.

Over 2 weeks ago, on April 23rd, I placed an order in the amount of $59.94 and then realized I needed to delay the order due to funds not being available for a couple days. I immediately contacted Vapedudes, asking them to cancel the order. I also phoned and got their answering service to cancel the order(I have never been able to contact them directly by phone). I received a quick reply back:


[/COLOR][/B]That was the last time I heard from Vapedudes. I have emailed and complained regarding this order, to no avail. They obviously refuse to credit my bank account or to contact me in any way. As I told them by email, they "are the worst in customer service and communication I have EVER experienced in 2 1/2 years of vaping". I had emailed back after the email above, saying I could do half the order--no response. I asked them to respond to my email, wondering if they were sending the half order. Again, no response. This is not the first time I have had customer service issues with them. But it will be the last. It's sad to have to complain on a public forum to warn others and to try to get this resolved. Refusing to credit my account is theft. I have email and bank records to prove everything I have said here. If Vapedudes does not resolve this immediately, I will be forced to take legal action.

Cigtech

12 April 3013

Email

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Other

I placed a small order with this new, to me, vendor. All items showed as in stock. I had specifically written that I did not want any back-orders and to please charge my card for items that were shipped only. My card was charged the full amount and I received only two of the three items I ordered I received a store credit for the third item.

I attemted to use the ticket system as explained on the store site but couldn't do so as it didn't work the way it was explained. I send a CS email through the site explaining that I considered the fact that a.) I was charged for an item that Cigtech didn't have in stock. b.) I specifically in writing asked for this not to be done. c.) A store credit issued in lieu of a false charge is still a false charge. as a breech of honest commerce.

I was told in writing by one Scott Riddle on 4/15/2013 that I would be issued a refund and please give it up to 72 hrs. to show up.

It has been 3x that long and I have received no refund nor a reply to several inquiries.

I have never run into this kind of situation in purchasing items online from reputable dealers. Why does it keep happening with e-cig business'?

This Industry has got to start policing itself or it's going to lose out to large chains and big tobacco.