JANTY - What is happening. - Page 6 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

vafvaf · 08-19-2008, 04:24 PM

Janty-Janty….i think iam getting really tired from the writing emails about broken parts of Kissbox; i think i have already 5 replacements from the time when i received my Kissbox (1st batch). For each i have to spend quite a time and several emails. To be fare Ludo respond very fast always, but he is not dealing directly with the dispatch..so its always more emails….during the holidays of Harry,i had 3 weeks without automatic swithch and almost dead battery, I have received a replacement from the French Janty (thank Ludo for coordination, but its still was 3 weeks and I think 5-6 emails. 2 days ago i notice that my “new” automatic switch don’t want to switch off (good that I notice in time to unscrew the battery and save the atomizer, i think it was about similar problem in some tread). So, another email to Janty and 2 days no respond…i too much of Kissbox

BigBuxNoWhammy · 08-19-2008, 11:55 PM

Hrmm, seems this is only a problem with Janty EU. It's a shame because Jeff is doing a great job at Janty USA. Such a nice guy and always quick to respond!

TropicalBob · 08-20-2008, 12:36 AM

I second that. Jeff offers customer service second to none.

Jason · 08-20-2008, 04:23 PM

To add my voice to the chorus, I've got nothing but good things to say about Jeff with JantyUSA. He's answered all emails within minutes or hours and has been extremely timely/responsive.

It's a shame that people are having so many issues with Janty Europe.

windblown · 08-20-2008, 05:09 PM

Quote:

Originally Posted by Jason

To add my voice to the chorus, I've got nothing but good things to say about Jeff with JantyUSA. He's answered all emails within minutes or hours and has been extremely timely/responsive.

Ditto! And he's doing it all with a new baby in the house.

shawnp1 · 08-21-2008, 12:39 AM

jeff is to say in short "the man" he always answers very promptly. always is willing to do whatever to help. any problems an he finds a way to take care of them. i will stop now before he reads this post an his head swells. lol

jdhapa · 08-21-2008, 12:51 AM

Jeff really is one of the best at customer service...if you have a problem he fixes it right away..no delay.

Mr.Darcy · 08-21-2008, 12:54 AM

in other words,janty usa is the complete opposite to janty europe...hope it lasts for ya folks.

TropicalBob · 08-21-2008, 03:38 AM

We read the same names in forum posts: Jeff, Ludo, Mark, Meltrex, Cashmere, Pillbox, Macfan. Their praises are sung. Great service comes from great people, and companies rise with the quality of the people they present to customers. I'm not sure what the problem is in Europe, but JantyUSA is a great company because Jeff takes care of his customers.

Mr.Darcy · 08-21-2008, 04:20 AM

i dont know either,but lots of people on the other European forums are also complaining bitterly about Jantyeurope,and the kissbox problems....

maybe you Americans are generally more happy with the kissbox because when something goes wrong,someone actually gets back to you and sends you replacements quickly...

in the UK and Europe,its a VERY different story...

08-19-2008, 04:24 PM	#51
vafvaf Senior Member Join Date: Mar 2008 Location: Europe/ Slo Posts: 245	too much Janty-Janty….i think iam getting really tired from the writing emails about broken parts of Kissbox; i think i have already 5 replacements from the time when i received my Kissbox (1st batch). For each i have to spend quite a time and several emails. To be fare Ludo respond very fast always, but he is not dealing directly with the dispatch..so its always more emails….during the holidays of Harry,i had 3 weeks without automatic swithch and almost dead battery, I have received a replacement from the French Janty (thank Ludo for coordination, but its still was 3 weeks and I think 5-6 emails. 2 days ago i notice that my “new” automatic switch don’t want to switch off (good that I notice in time to unscrew the battery and save the atomizer, i think it was about similar problem in some tread). So, another email to Janty and 2 days no respond…i too much of Kissbox

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Posted By	For	Type	Date
ELEKTRONICZNE PAPIEROSY - FORUM :: Zobacz temat - Pomoc w wyborze	This thread	Refback	08-27-2008 06:55 PM

08-19-2008, 11:55 PM	#52
BigBuxNoWhammy Senior Member Join Date: May 2008 Location: Canada. Posts: 279	Hrmm, seems this is only a problem with Janty EU. It's a shame because Jeff is doing a great job at Janty USA. Such a nice guy and always quick to respond!

08-20-2008, 12:36 AM	#53
TropicalBob Super Member Join Date: Jan 2008 Location: Port Charlotte, FL USA Posts: 2,899	I second that. Jeff offers customer service second to none.

08-20-2008, 04:23 PM	#54
Jason Full Member Join Date: Apr 2008 Location: chicago 'burbs Posts: 49	To add my voice to the chorus, I've got nothing but good things to say about Jeff with JantyUSA. He's answered all emails within minutes or hours and has been extremely timely/responsive. It's a shame that people are having so many issues with Janty Europe.

08-21-2008, 12:39 AM	#56
shawnp1 Moderator USA Supplier Join Date: Mar 2008 Location: avis,pennsylvania Posts: 629	jeff is to say in short "the man" he always answers very promptly. always is willing to do whatever to help. any problems an he finds a way to take care of them. i will stop now before he reads this post an his head swells. lol

08-21-2008, 12:51 AM	#57
jdhapa Full Member Join Date: Jul 2008 Location: Sacramento, CA USA Posts: 21	Jeff really is one of the best at customer service...if you have a problem he fixes it right away..no delay.

08-21-2008, 12:54 AM	#58
Mr.Darcy Super Member Join Date: May 2008 Location: UK Posts: 1,531	in other words,janty usa is the complete opposite to janty europe...hope it lasts for ya folks.

08-21-2008, 03:38 AM	#59
TropicalBob Super Member Join Date: Jan 2008 Location: Port Charlotte, FL USA Posts: 2,899	We read the same names in forum posts: Jeff, Ludo, Mark, Meltrex, Cashmere, Pillbox, Macfan. Their praises are sung. Great service comes from great people, and companies rise with the quality of the people they present to customers. I'm not sure what the problem is in Europe, but JantyUSA is a great company because Jeff takes care of his customers.

08-21-2008, 04:20 AM	#60
Mr.Darcy Super Member Join Date: May 2008 Location: UK Posts: 1,531	i dont know either,but lots of people on the other European forums are also complaining bitterly about Jantyeurope,and the kissbox problems.... maybe you Americans are generally more happy with the kissbox because when something goes wrong,someone actually gets back to you and sends you replacements quickly... in the UK and Europe,its a VERY different story...