Janty Kissbox problems. - Page 2 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

vafvaf · 08-19-2008, 04:27 PM

Janty-Janty….i think iam getting really tired from the writing emails about broken parts of Kissbox; i think i have already 5 replacements from the time when i received my Kissbox (1st batch). For each i have to spend quite a time and several emails. To be fare Ludo respond very fast always, but he is not dealing directly with the dispatch..so its always more emails….during the holidays of Harry,i had 3 weeks without automatic swithch and almost dead battery, I have received a replacement from the French Janty (thank Ludo for coordination, but its still was 3 weeks and I think 5-6 emails. 2 days ago i notice that my “new” automatic switch don’t want to switch off (good that I notice in time to unscrew the battery and save the atomizer, i think it was about similar problem in some tread). So, another email to Janty and 2 days no respond…too much of Kissbox

Philip · 08-19-2008, 06:06 PM

Well I've just sent off my 6th email to them. I've been waiting for an answer for over a month now.

vafvaf · 08-19-2008, 06:29 PM

Quote:

Originally Posted by Philip

Well I've just sent off my 6th email to them. I've been waiting for an answer for over a month now.

waiting over a month!!! it must be worse than i thought , for the brand which pretend to be on top..?

Mr.Darcy · 08-19-2008, 07:52 PM

Janty europe are a complete shambles...and theres no sign of it getting any better...

vafvaf · 08-25-2008, 02:42 PM

to be fair to Janty, i have to say that today i have received from Janty new USB and free pack of 5 cartridges, it was a surprise! Actually my last concern was about switch.. can take it as a good will..and hope janty eu will get better in a speed of responding

08-19-2008, 04:27 PM	#11
vafvaf Senior Member Join Date: Mar 2008 Location: Europe/ Slo Posts: 230	too much Janty-Janty….i think iam getting really tired from the writing emails about broken parts of Kissbox; i think i have already 5 replacements from the time when i received my Kissbox (1st batch). For each i have to spend quite a time and several emails. To be fare Ludo respond very fast always, but he is not dealing directly with the dispatch..so its always more emails….during the holidays of Harry,i had 3 weeks without automatic swithch and almost dead battery, I have received a replacement from the French Janty (thank Ludo for coordination, but its still was 3 weeks and I think 5-6 emails. 2 days ago i notice that my “new” automatic switch don’t want to switch off (good that I notice in time to unscrew the battery and save the atomizer, i think it was about similar problem in some tread). So, another email to Janty and 2 days no respond…too much of Kissbox

08-25-2008, 02:42 PM	#15
vafvaf Senior Member Join Date: Mar 2008 Location: Europe/ Slo Posts: 230	to be fair to Janty to be fair to Janty, i have to say that today i have received from Janty new USB and free pack of 5 cartridges, it was a surprise! Actually my last concern was about switch.. can take it as a good will..and hope janty eu will get better in a speed of responding

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08-19-2008, 06:06 PM	#12
Philip Full Member Join Date: May 2008 Posts: 34	Well I've just sent off my 6th email to them. I've been waiting for an answer for over a month now.

08-19-2008, 07:52 PM	#14
Mr.Darcy Super Member Join Date: May 2008 Location: UK Posts: 1,342	Janty europe are a complete shambles...and theres no sign of it getting any better...