Not enjoying Njoy :(

**locha** · 11-06-2008, 08:06 PM

Has anybody got any experience with returning njoy classics under 30 days money back guarantee? I'm asking, because, unfortunately, I have and its a bad one.

To add a bit to it, i bought my njoy classic in august. Liked it very much, but one of the batteries was not working so i asked them for a new one. Initially i was very happy with a response, somebody mailed me few minutes after my query, but afterwards... afterwards i waited for almost four weeks for my replacement. That's not all, i never received my batteries, those four weeks it was how long it took them to respond to my questions about estimated delivery time of my batteries. The person i emaild afterwards explained me that they had some problems with their french tv ad campaign and that they can send me my replacement now. Mind you, it was already almost a month after i bought my starters kit so i decided against it and asked them for my money back instead. I send them my kit back and since then its silence, they havent send my money, they dont answer my emails (via their website form), just nothing....

Anybody have any idea what to do?

p.s. If you mix whisky, cahlua and milk on crushed ice, you will get a perfekt drink to help you with not working e cigs and not anwsered emails

**sixstring** · 11-06-2008, 08:10 PM

Try these emails:

mwilliams@njoy.com

sbrown@njoy.com

Their web site email sucks.

**locha** · 11-06-2008, 08:12 PM

Should add that I used their eu site. I'm not sure if those emails are for eu customers.

**SuziQ** · 11-06-2008, 08:44 PM

I would guess that would be ok....as we are in the eu.
On a more serious note, I am sorry to hear you are having trouble. I don't have an njoy, but I understand your frustration, especially when you have laid out a ton of money for something that doesn't do what it says it will.
Good luck.
SuziQ

**Wooper** · 11-07-2008, 04:49 AM

My only problem with the NJOYs are that they tend to spit back liquid for me. It's tricky to get a hit off of it sometimes, especially when the battery and/or cartridge start to go low. Not to mention the first penstyle I bought had a busted atomizer where the cartridges didn't fit all the way in, which they are replacing as we speak thankfully.

Yet from what I've seen most sites sell knockoffs or similar designs. I guess that's good in a way since having compatible carts is really handy if I run out on the go and need something quick (as most head shops around here sell NJOY carts).

**CaSHMeRe** · 11-07-2008, 05:57 AM

Originally Posted by Wooper

Yet from what I've seen most sites sell knockoffs or similar designs. I guess that's good in a way since having compatible carts is really handy if I run out on the go and need something quick (as most head shops around here sell NJOY carts).

Educate yourself before you make statements like the above please....

**Wooper** · 11-07-2008, 06:09 AM

Originally Posted by CaSHMeRe

Educate yourself before you make statements like the above please....

I've found the NJOYs to be more stable and sturdier and have a better battery life in comparison to my friends who got most of their stuff from puresmoker. Maybe they're doing it wrong, who knows.

Out of all the places I've ordered from, they've been the most professional and helpful to me, so when I see that compared to climbing all over the internet and looking at out-of-country websites to get my stuff, it's an easy assumption to make.

I'm not saying I'm right, obviously I'm in the wrong here. But when everything that one company sells is compatible with everything that everyone else sells it's not exactly laid out on who came out with what first.