Puresmoker MIA?

[Sun Vaporer]

It was well posted here on the forum that the China Holidays were going to disrupt inventory till Febuary--so it is good to stay posted on the forum!! Got all my orders in for the next 2 months!! Already have it posted on my calander for next year to order up in late December before inventory depletes with a lot of the supplies.

[TribbleTrouble]

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

[posaune]

Originally Posted by TribbleTrouble

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

Same Here!!!

[Brian S]

Originally Posted by TribbleTrouble

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

I ordered Friday, it shipped Monday and I receved it Wednsday. No problems now.

Brian

[CaSHMeRe]

Hey Guys ....

We certainly apologize if any emails/communication went unanswered. CNY has played a huge role in the backup. Esmokers realize product might end up getting held up so orders have been being pushed through like no tomorrow. Besides checking the forums on a couple breaks during the day, The rest of our time is spent doing inventory and orders throughout the day. We don't eventually get online till the evening hours (8pm - 2/3am) At that time, we have 2 PC's going at the same time answering emails. Joanna has been a blessing, she has now helped take the brunt and forefront of emails, but just know, we spend atleast 5-6 hours every evening trying to respond to each and every email personally.

Planning for CNY was difficult. The good news is, since we planned ahead of time, we should have enough product and juice to cover us for the next 3 or so weeks, until manufacturering opens up again. The inventory backlog and new product being released Monday has put us in a real bind

Now ... On to the help front. We are actually planning on moving to a larger facility (actually, outside the state of CA). We are still a few weeks out, but do plan on hiring help very quickly. Hopefully within no time, we'll be a well greased machine, its the growing pains that hurt

Again, apologize for any emails that went unanswered, and will hopefully be able to get to them sometime today.

Thanks Guys and Gals!
-Steve

[Catman51]

Wow Steve, leaving CA, big move.
Anticipating Monday as I just lost the new battery and atomiser you just shipped.
For the life of me I can't find it and can't imagine where it went.
New order on Monday, and can't wait to see what's new!!

[gryffandor]

Thanks Steve, as I said in my original post your service has been nothing but great. That's why I was surprised when I did not get a response to 3 emails over 9 days. I have been recommending you to anyone who will listen & have put on a demo of your products at my Pulmonologist's office. He has you web site on his favs list & is sending any of his still smoking patients your way. I'm sure I will hear from you shortly so we can rectify my problem.

[CaSHMeRe]

Originally Posted by gryffandor

Thanks Steve, as I said in my original post your service has been nothing but great. That's why I was surprised when I did not get a response to 3 emails over 9 days. I have been recommending you to anyone who will listen & have put on a demo of your products at my Pulmonologist's office. He has you web site on his favs list & is sending any of his still smoking patients your way. I'm sure I will hear from you shortly so we can rectify my problem.

NP Bud ... If you wouldn't mind shooting me the email via PM (on here), we can get it taken care of ASAP We do have filters so perhaps, it got filtered? Especially if you don't see a response after 3 emails!

And I ALWAYS suggest that people follow up with us within 24/48 hours, just in case the above does happen

Thanks bud

[GermanGoodness]

Originally Posted by CaSHMeRe

Hey Guys ....

We certainly apologize if any emails/communication went unanswered. CNY has played a huge role in the backup. Esmokers realize product might end up getting held up so orders have been being pushed through like no tomorrow. Besides checking the forums on a couple breaks during the day, The rest of our time is spent doing inventory and orders throughout the day. We don't eventually get online till the evening hours (8pm - 2/3am) At that time, we have 2 PC's going at the same time answering emails. Joanna has been a blessing, she has now helped take the brunt and forefront of emails, but just know, we spend atleast 5-6 hours every evening trying to respond to each and every email personally.

Planning for CNY was difficult. The good news is, since we planned ahead of time, we should have enough product and juice to cover us for the next 3 or so weeks, until manufacturering opens up again. The inventory backlog and new product being released Monday has put us in a real bind

Now ... On to the help front. We are actually planning on moving to a larger facility (actually, outside the state of CA). We are still a few weeks out, but do plan on hiring help very quickly. Hopefully within no time, we'll be a well greased machine, its the growing pains that hurt

Again, apologize for any emails that went unanswered, and will hopefully be able to get to them sometime today.

Thanks Guys and Gals!
-Steve

I'd be more than happy to help with the Pacific Northwest (I travel for my job) and would LOVE to "enlighten" those SmokingEverywhere customers!

[Bastage]

I've dealt with Steve a number of times, he always responds quickly and his products. He does a great job, people get busy and get backed up that's just the way it goes.