Janty Problems

[soylantgreen]

Ludo will you please tell us when/if we can expect a reply regarding our refunds?

I'd like to have my money back so I can order an e-cig from someplace that will actually ship it to me and communicate about my order.

I wished I'd known that Parked worked for Janty before I placed my order. I have a feeling his reviews might be a little biased?

[ZambucaLu]

JANTYSTICK has been pushed back to May for the 10 random reviews on ECF before we go into production.

May? Awww......

Lu

[Effex]

I know how unpleasant it is for complaints, questions or comments to fall on deaf ears when trying to work things out with someone you bought something from, but in all honesty, I had quite the opposite experience with Janty USA.

I placed my Dura-C order on the first week of march, when they were still waiting for the first batch to come in (scheduled for March 10th) I figure with a little luck, I'd be one of the first people to get the Dura-C.

Unfortunately, I was not lucky enough, but I did get my emails responded to within 2 days (and I sent at least half a dozen) and, 2 weeks later, I got my delivery confirmation (March 20th) and am now sitting at work with a Dura-C on March 23rd.

I can definitely see where the frustration is coming from, If I were to not get any responses or updates, I would be just as pissed as the next guy, but if the guys over at Janty USA treated me well and shipped out quickly once they got their order, I highly doubt that any unanswered emails, or late orders, or late updates were intentional.

Just my 2 cents.

[Iken]

What do you think?

Sorry for the Delay Jc. I actually love it. I can see why they went this route. I was driving with my window have down holding my Dura (auto battery) and thing got rediculously HOT! If you just blow lightly on the outside of the atuo's the light up and cook the atom awfully fast. I been using my 901 alot more often as of now though.

[D_Struct]

I wished I'd known that Parked worked for Janty before I placed my order. I have a feeling his reviews might be a little biased?

Let's straighten this out.

Parked doesn't "work for" Janty at all, and many of the reviews that he conducted with Janty products were as a fan, and not a supplier.

Recent videos.... ehhhh.. They kinda smell of self-serving behavior, provided they don't get labeled as a supplier reviewing their products SOON.

Jeff w/ Janty USA and Parked are pooling resources, presently, and have purchased warehouse space together, but they are two separate entities, to date.

[apathyps]

so i just ordered a kissbox extended from jantyusa and a dse901 from dietsmokes. is there some issue with my order or it being delayed or back ordered or something? sorry.. just came across this post and it peaked my interest a bit.

[mindtwist69]

I know how unpleasant it is for complaints, questions or comments to fall on deaf ears when trying to work things out with someone you bought something from, but in all honesty, I had quite the opposite experience with Janty USA.

I placed my Dura-C order on the first week of march, when they were still waiting for the first batch to come in (scheduled for March 10th) I figure with a little luck, I'd be one of the first people to get the Dura-C.

Unfortunately, I was not lucky enough, but I did get my emails responded to within 2 days (and I sent at least half a dozen) and, 2 weeks later, I got my delivery confirmation (March 20th) and am now sitting at work with a Dura-C on March 23rd.

I can definitely see where the frustration is coming from, If I were to not get any responses or updates, I would be just as pissed as the next guy, but if the guys over at Janty USA treated me well and shipped out quickly once they got their order, I highly doubt that any unanswered emails, or late orders, or late updates were intentional.

Just my 2 cents.

I understand peoples frustration, the dura C thing was a backup pain. But seeing orders like mine (mini fogger and juice) that were placed after my order and are already filled and sent, but no word on mine when it's been almost a month since they got money, just gets under people's skin. It's the communication, and Ludo has helped tremendously by letting us know what's going on, it's the lack of individual confirmations vs. the broad stroke brush of here is the issues, good luck recieving your orders.

[D_Struct]

so i just ordered a kissbox extended from jantyusa and a dse901 from dietsmokes. is there some issue with my order or it being delayed or back ordered or something? sorry.. just came across this post and it peaked my interest a bit.

I wouldn't be too concerned, just yet.

I think much of the issues have to do with Dura-C orders.

A friend of mine ordered a Kissbox over the weekend of the 14th, and received it on the 18th or 19th. No issues at all.

[apathyps]

oh good, thank you for that. now how do i get me one of them sig's you got down there... oh wait, just clicked on it. alrighty. thanks

[H82W8]

I placed my Dura-C order on the first week of march, when they were still waiting for the first batch to come in (scheduled for March 10th) I figure with a little luck, I'd be one of the first people to get the Dura-C.

Unfortunately, I was not lucky enough, but I did get my emails responded to within 2 days (and I sent at least half a dozen) and, 2 weeks later, I got my delivery confirmation (March 20th) and am now sitting at work with a Dura-C on March 23rd.

Jeff must feel your a better customer..lol I ordered the pre-order Feb 19th and am sitting here WISHING I was using the new Dura. I did receive a shipping confirmation email on Friday so I expect it should be here today as I am only 4 hours away from them.
Guess FIFO is not the method used at Janty..