Janty Problems

[fredstrong]

Good luck texandziggy. I hope they repond to you quckly, and get your problems resolved. I just don't understand it. If they are that overwhelmed by business which they obviously underestimated, HIRE MORE PEOPLE WITH ALL THAT EXTRA MONEY!!! Such a superior product line being made worthless by bad management is truly a shame.

[Cellmeister]

Received usb passthrough missing from original extended classic kissbox order. Battery is missing though. Does anyone know if a lithium 3.6v 360mAh (cr10430) will work? Thanks.

wanderlust

Use This Battery Ultra Fire 10440 3.6V 500mAh 2Pack Easier to Find and Work Well. Get some spares too.

Keep Vapin!

[DisMan]

Wow, sounds like a bad experience. If the box is crushed, I doubt that is Janty's fault. Mine arrived fine.

The missing power cord? Because there is no power cord. There's a mating adapter that mates with the charger. THe adapter connects to the charger, then you connect to the wall. THere is no cord. No offense, but read your manual. JANTY DURA-C - Janty USA (There's a picture of how this works there.)

When you bought the Dura-C, you were told you get two atomizers, one which is warrantied and one which is not. I suspect the white one is not warrantied.

Text on Janty's site:

2 x JANTY™ DURA atomizers, (1 black atomizer with JANTY LOGO under warranty and one free non warranty emergency replacement atomizer without JANTY logo, choose your preferred emergency atomizer color below in the option box below please.)

All your complaints have nothing to do with Janty. Talk to the postal carrier about crushing your box.

[matt30uk]

I ordered a mini fogger on 7th. February and have yet to see it!

Have sent numerous e-mails recently, none answered / replied.

We now have a janty distributor in the UK, but when I ordered we didn't. My patience is rapidly running out!

GRRRRRRRRRRRRRRR!

[Phalse]

Are you serious? Where is Ludo? He will answer you within a day.

[matt30uk]

Are you serious? Where is Ludo? He will answer you within a day.

PM sent - many thanks.

I'll let everyone know how I get on

Matt

[texandziggy]

Wow, sounds like a bad experience. If the box is crushed, I doubt that is Janty's fault. Mine arrived fine.

The missing power cord? Because there is no power cord. There's a mating adapter that mates with the charger. THe adapter connects to the charger, then you connect to the wall. THere is no cord. No offense, but read your manual.

When you bought the Dura-C, you were told you get two atomizers, one which is warrantied and one which is not. I suspect the white one is not warrantied.

All your complaints have nothing to do with Janty. Talk to the postal carrier about crushing your box.

Actually, all of my complaints have to do with Janty. The actual shipping box was completely undamaged, but the Dura box inside the shipping box was. That's NOT the postal carrier's fault.

And in MY manual, it clearly shows a picture of a power cord. The pictures on their website show an adapter. I really could care less which one I'm supposed to have as long as I have one of them. I don't. How can this complaint have nothing to do with Janty like you claim? Seriously, I'd really like to know. No offense to you, but I did read the manual.

When I ordered my Dura-C, there was no mention that one of the atomizers would be white. I see now their website states this, and even gives you the option of choosing white or black for the atomizer with no warranty. None of this was on the site when I ordered. All I want is what was described on their site when I ordered my Dura. If you look back through this thread you'll see I'm definitely not the only one with this complaint. And again, how is this complaint not Janty's fault as you claim?

I'm not a fool and I resent the implication that you think I am.

[Phalse]

Tex, Janty said they were having some major problems with stock and order influx.

Please PM Ludo and tell him "I bought before the Dura-C white atomizer description was changed and would like my black atomizer"

This thread is so long I'm sure you missed it (no problem), Ludo said anyone who has bought before the website change and wants a black atomizer can send the white one and they will send a black one. Not sure about the shipping cost, ask him, I think its only like $1.50 sent via ups he will probably throw in 5 flavored carts or pay for shipping.

[Phalse]

PM sent - many thanks.

I'll let everyone know how I get on

Matt

Your very welcome!

Ludo has been trying to answer stuff here, fix messed up orders and he should check his e-mail every day. I can get his e-mail so you can at least get a conversation started with someone to resolve this.


Did you try this e-mail before when you sent previous inquerys?

info@jantyshop.com

Or did you send to a .uk address?
Make sure you tell them you live in the UK, ordered from there but are getting no response from e-mails.
They should fix up everything.

[matt30uk]

Ludo has already got back to me, he has asked Jeff to look into it.