Janty Problems

[DisMan]

I'm not a fool and I resent the implication that you think I am.

You'll get over it. Fools calling other people fools is a common practice in today's day and age. I'll let you know how my second shipment arrives.

On a side note, shouldn't this thread be moved to the Janty forum now? I hate having to dig it up or grab the link from email.

[RllyFstWhty]

janty usa had my order at my door in 3 days. then i realized i had a bad atomizer. 3 days later i had a new aomizer. i am very pleased with thier service. heck it only took 3 minutes to respond about my bad atomizer

[B16JOP]

Was promised two new Dura C batteries 0n 18th. March - Still not arrived nor answered any emails. What really is wrong with Janty? If they obviously cannot fulfil their obligations why do they not tell the ruth and reply to emaila as a matter of common courtesy?

[sherid]

The charger for the Dura has no cord. It plugs directly into the wall. I have two Duras, and both are the same. As for no response from Janty, make sure that you use the Contact Us button on the website or orders@jantyusa.com to get a reply. Also, make sure that you follow the PayPal instructions sent after Janty receives your order. Put the order number in the PayPal comments box. Just thinking that maybe some people who are not getting replies and having trouble with orders are not doing some of these things. I have never had any problem with Janty concerning orders or communications.

[Chris From Cali]

I know you said randomly choose people to review the new product before sales start... but it might make sense to send to people like Ratindahat, igetcha, parked, leaford, chris and sean from esmoketalk and others who regularly do video reviews and have a good basis for comparison. I think people here respect the opinions of those mentioned and would give greater respect to their opinions on new products considering their wide range of experiences with different devices.

Based on Parked's review I ordered a Dura C during the emoking101 promo, mostly for the purpose of doing a video comparison of a manual vs automatic switch device, and of course I am still waiting I guess it should be soon though...

I'd be more than happy to demo that thing. Strange looking to say the least, but curiosity has the best of me.

[cdexpert]

By far the worst customer service i have received in a long time...Please beware of this company...Mike


SUMMARY: May 13th 9:00 pm
I placed an order with Janty on Monday, May 11th. Janty site and emails stated they would ship the next day, May 12th. This is the primary reason I purchased from Janty.

Janty did not ship the next day, May 12th. I sent email asking if everything shipped as it was suppose to.

I also instructed Janty if item did not ship on the following day, May 13th to cancel my order and refund money.

Janty ignored email, did not respond. did not ship the following day, May 13th and did not cancel order.

Janty is misrepresenting their shipping polices by saying one thing and doing another. I do not wish to do business with a company that treats their customers this way.

Please cancel my order and refund my $45.98 using pay pal. Any items shipped after this day and time will be returned to sender.

If I have not received my pay pal credit by the end of the working day on Thursday, I will file a pay pal dispute.

I will also visit the e-cigarette boards and let them know what type of service they can expect from Janty these days.

PLEASE STOP IGNORING ME, DO THE RIGHT THING, CANCEL MY ORDER AND REFUND MY MONEY...THANK YOU...Mike

[cdexpert]

I received a call from Jeff concerning my post to this board.

In summary, he was quite mad. and basically blamed me for the problems i had and demanded I retract this information from this board and threatened me with moderation of this account if i did not.

When i told him i did not think that was appropriate, he started yelling and cursing at me. That's some great customer service Jeff!

We apparently tracked the problem down to me not receiving my shipping email. They did ship when they were suppose to. Although Jeff tried to blame this issue on my spam filter (I got all other messages from him...Hmmm), I believe it is on his end.

As for me not receiving responses in a reasonable time to my requests to get a status on my order, Jeff blamed this on the fact that he gets so many emails he cannot respond for several days. I think this is just a cop out and is due to his failure to create a email system that will keep up with the amount of emails he is receiving.

I have my own business as well. WITHIN REASON, THE CUSTOMER IS ALWAYS RIGHT EVEN WHEN THEY ARE WRONG. When a problem happens to a customer, regardless of how it happened, i apologize and try to do something extra to make it right. I'm sorry it seems Jeff has forgotten this basic concept.

[TropicalBob]

Hard to believe we are talking about the same guy that so many, myself included, consider the epitomy of good customer service. Sorry you had problems. I surely have never had any.

[ROB26]

Hard to believe we are talking about the same guy that so many, myself included, consider the epitomy of good customer service. Sorry you had problems. I surely have never had any.

I'm with you Tropical Bob, I've always had good experiences with Jeff and Janty.

CDExpert, Maybe I missed something. Did he ship your order? If so, when did you receive it?

[cdexpert]

-----Original Message-----
From: Janty Orders [mailto:orders@jantyusa.com]
Sent: Thursday, May 14, 2009 4:43 PM
To: Mike Sutcliffe
Subject: forum

Mike,

I really wish I was able to defend myself on the forum and post my side of the story. Unfortunately I am not allowed to post in the beginners section being I am a supplier. By the way... I do go out of my way to take care of customers and I always ship extras to my customers especially those with problems on their order. I just don't do this to people who post mis-truths on forums and file paypal disputes pre-maturely. I have a hard time going out of my way to do something extraordinary for impatient customers who pull the gun too quickly. Also, as to your "Cop out" claim you really must not understand our business. This is an extremely popular item and we ship hundreds of orders a day. As I mentioned on the phone I receive close to a thousand emails a day... Yes, we do respond to all of those but it takes some time. It seems that time and patience is something you do not have and I apologize for that.

Keep on posting your garbage in the forums... I'm sure you'll piss off the next supplier you deal with also and they will cut you off as well after you make bogus claims about their business practices like you did mine.

I'm sure you'll enjoy our products... I just hope I get paid for the merchandise you purchased.

Jeff


Hi Jeff,

Continuing to blame the customer is not the solution. I understand you are angry, but your anger is misplaced.

I DID NOTHING WRONG, EXCEPT MAYBE BUY FROM YOU. I AM THE CUSTOMER! IF SOMETHING HAPPENED THAT UPSET ME, YOU SHOULD CARE ENOUGH ABOUT YOUR BUSINESS TO SINCERELY APOLOGIZE, TRY AND MAKE IT RIGHT, IDENTIFY THE PROBLEM AND ELIMINATE IT FROM HAPPENING AGAIN. NOT BLAME THE CUSTOMER AND TRY AND COME UP WITH EXCUSES WHY IT IS OK TO CONTINUE TO ALLOW THIS TO HAPPEN!

In REGARDS TO THE CRACK ABOUT other suppliers, I have dealt with several.

All of them have given me the top quality SERVICE and timely email notifications I would expect for a company that ships the next day.

So, maybe it is not me that has unreasonable expectations, but you're company who is not supplying the proper service the customer expects and deserves.

Not once do I remember you apologizing for me not getting the shipping emails and responses to my requests for a status in a timely manner. You were clearly hostile and pissed off. I am not unreasonable, but I will not accept blame for a problem that is clearly not mine.

As I said in our telephone call, this whole issue and all the problems that resulted from it directly relate to me not receiving my shipping email. I suggest you channel your anger at that issue, instead of me.