Janty Problems

[frogbmth]

[Vicks Vap-oh-Yeah]

I'm sorry if I offend, but do we really have to read your dirty laundry here?

Janty may be understaffed, that's their biggest flaw, yes, I get that. I also order from them with a modicum of patience and dignity, realizing that the ARE understaffed. BTW, I had an order go badly with Janty, too, but it was handled politely on both ends, and privately as well.


Sooooooooooo
Handle your disputes with them PRIVATELY, treat Jeff as a living, breathing, feeling human being, and don't slorp it all over the forum....'cause I don't want to see it...


/end lecture - you may commence with flame.

[yokidd20]

PM THAT SHOULDN'T HAVE BEEN POSTED

Dude that's twice you posted the same PM or e-mail between you and Jeff that I am sure he did not give you permission to post. Try reading the guidelines before you get yourself banned and stop posting all over the forums the exact same replies, do it once and keep it civil. Stop trying to bash JantyUSA, I have had amazing service with them and so many others have as well. You have to be patient and realize that sometimes stuff happens and to not post one bad experience all over the forums.

[JustJulie]

As I'm typing this, cdexpert has all of 7 posts to his name, and all of them are bashing Janty.

Kind of makes you wonder . . . .

[Vicks Vap-oh-Yeah]

As I'm typing this, cdexpert has all of 7 posts to his name, and all of them are bashing Janty.

Kind of makes you wonder . . . .

And with this thread, at least, he dragged it up from the bowels of the forum....the first date on this one is 2 months ago.

[DisMan]

I received a call from Jeff concerning my post to this board.

In summary, he was quite mad. and basically blamed me for the problems i had and demanded I retract this information from this board and threatened me with moderation of this account if i did not.

When i told him i did not think that was appropriate, he started yelling and cursing at me. That's some great customer service Jeff!

We apparently tracked the problem down to me not receiving my shipping email. They did ship when they were suppose to. Although Jeff tried to blame this issue on my spam filter (I got all other messages from him...Hmmm), I believe it is on his end.

As for me not receiving responses in a reasonable time to my requests to get a status on my order, Jeff blamed this on the fact that he gets so many emails he cannot respond for several days. I think this is just a cop out and is due to his failure to create a email system that will keep up with the amount of emails he is receiving.

I have my own business as well. WITHIN REASON, THE CUSTOMER IS ALWAYS RIGHT EVEN WHEN THEY ARE WRONG. When a problem happens to a customer, regardless of how it happened, i apologize and try to do something extra to make it right. I'm sorry it seems Jeff has forgotten this basic concept.

In the end, you were wrong. Apologize.

I personally would just tell you to take your business elsewhere and refund your money. There are customers, good customers, and bad customers. You are a bad customer and I would personally refuse to serve you. You're a smart ass, retaliatory, and in the end it was your fault for not checking your spam folder like everybody else has been told to do before contacting Janty with a piss poor complaint.

You raised hell and have now tried to defame Janty...WHEN IT WAS ALL YOUR FAULT.

Honestly, refuse the shipment, demand your paypal money back, and just go away. That's how *I* would treat you. You're a customer I wouldn't want to make $5.00 off of.

I don't deal with bad customers....especially ones that will just start raising hell and assume I had bad customer service before checking where you were wrong.

Seriously...I used to refuse service to people like you at my drive thru at 11 PM because you just raise hell and are a pissy person not worth the potential profit I could make because you will waste all my money dealing with your attitude problem.

Jeff,

Just tell the guy to piss off. He will not be worth your time. You'll lose money.

I used to deal with people like this in my drive thru when I was a fast-food manager. They would pull up to the speaker and yell "HELLO!" before I had a chance to say hello. Then I would be polite and they would be all pissy that I didn't answer them in .5 seconds. I would try to get their order and they would rather complain. I would then just be rude and say "I refuse your service. You can leave. You have 2 minutes to comply or I will call the police for trespassing. You are not welcome here."

They would then sit in the drive thru and try to piss off my other customers. I've had several situations where my other customers would get out of *their* cars, ask what was up. Then I would tell them and they would tell the guy "If you don't leave in 20 seconds, the cops won't be your only problem. You'll need an ambulance as well."

In the end, the good customers helped got rid of the bad ones.

[lionking]

so is it ok to order from janty now? i never clearly got that things were ok now? he seems to be a popular supplier and i'm looking at my choices now. I peeked in the janty forum and see good and bad.

got burned with the smoking everywhere with their smoking nowhere customer service the whole ecig went kaplooey and so did their customer service.

[e-pipeman]

so is it ok to order from janty now? i never clearly got that things were ok now? he seems to be a popular supplier and i'm looking at my choices now. I peeked in the janty forum and see good and bad.

got burned with the smoking everywhere with their smoking nowhere customer service the whole ecig went kaplooey and so did their customer service.

Janty are a long-established reputable company imho.. All e-cig companies experience difficulties from time to time - many delays outside their control can occur - but Janty are big enough to not only supply good products but also provide warranties which they honour.

[sherid]

Janty has been an extrordinarily great supplier with wonderful products for me and for many others on the forum. Like all companies, there can be mishaps. I wonder if you had a problem with WalMart if you would have attacked the owners of the store in a highly visible forum. I know I have been forced to wait on items I have ordered from other suppliers. I did not feel the need to attack them on here. Your experience with Jeff is not the norm.

[lionking]

Janty are a long-established reputable company imho.. All e-cig companies experience difficulties from time to time - many delays outside their control can occur - but Janty are big enough to not only supply good products but also provide warranties which they honour.

thanks. warranties are a good thing as i'm finding out. better than no warranty like smoking everywhere. if i had only known. lots of money down the tubes there. oh well better late than never.