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Thread: Focalecig ... A new Fasttech??

  1. #31
    Super Member ECF Veteran tonyorion's Avatar
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    I have placed several large orders with Fasttech, and my orders have arrived in under 25 days. It baffles me as to why Fasttech would ship through Singapore which is 1,600 miles away with the only route being by sea due to the battery issue (maybe juice as well) prohibiting them from shipping by air.

    It has to make a nightmare of the logistics. Fasttech must not have bribed the right officials to be forced to go through such circuitous route.

    My last two orders are somewhere in the US, but the USPS tracking system is not telling me much more right now. There are some other orders from US vendors (non e cig related) also floating in the system, but that is probably due to the Christmas mail rush and the terrible weather east of the Mississippi. We have large chunks of Michigan without electric power, and Michigan generally handles bad weather pretty well.

    I hope you have better luck with your Krakens than I have had with mine. One has a defective thread, and the other has an internal short. My TEC mod stopped working after a few days. I created a ticket and am now sending these back to Fasttech. One cannot blame Fasttech for QC issues with product. It's happened with US vendors, but the good ones stand up for the products they sell.

    At least, I do not have to send them back to China but to an address in Miami. Let's see how Fasttech follows up with replacements.

    Thanks for the information, though. It's good to have a second source, and I will place a test order with them.

    It's scary in a way to see the mind boggling explosion of choices in product and suppliers.

    Be aware, though, the Chinese New Year is coming up in about a month so any orders hitting the Chinese system in that time period will be held up another two weeks.
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  2. #32
    Senior Member Verified Member ZeroOhm's Avatar
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    Default Focalecig ... A new Fasttech??

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  3. #33
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    KFL is worth it..... original or otherwise.
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  4. #34
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    Quote Originally Posted by tomvonc View Post
    Lots of affiliate links.. hmmmmm
    If you mouse over the link and you see "This link changed by ECF", it's kosher. If you don't see that, report the post.

  5. #35
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    Quote Originally Posted by WarHawk-AVG View Post
    Do they actually ship batteries?
    I'll let you know - I ordered their mahogany e-pipe, which comes with 2 el cheapo 16350s, so if it gets lost I'm only out $40. $40 for mahogany 510 threaded isn't too bad, though I don't like the look of their clearomizers

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  6. #36
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    Quote Originally Posted by WarHawk-AVG View Post
    Do they actually ship batteries?
    I asked about this, and yes, they will ship batteries but only via Swiss Post ... from what I can gather from feedback on Swiss Post, they take 12-15days to deliver.

  7. #37
    Ultra Member ECF Veteran szot's Avatar
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    I have been waiting since 22 Nov for several orders from Focale and Wallbuys via Swiss Post and Sweden Post, and still no delivery yet (35 days later)..Focale's CS does not respond and U must contact their partner/owner Wallbuys who also do not respond usually but do on a rare occasion with the standard "in transit" reply....as frustrating as FT is, I will never use Focale or Wallbuys again...as bad as FT's CS is , at least FT's CS does respond eventually and also their forums staff does help with order support..and Wallbuys and Focale both have limited supplies and are same priced as FT, and has the same shipping problems and tracking as FT..

    and yes, Focale does ship all batteries via Swiss and Sweden Post, but receiving them may be a different story...also Focale and Wallbuys takes 5 business days to ship an order, so I am nearing my 45 day paypal dispute deadline and just opened up a dispute this morning regarding these 2 sites and orders..'

    FT is using Malaysia Post with some success for 18650's, along with the costly DHL...ego batts are easily shipped via USPS epacket via China Post, USPS First Class, and Registered Airmail Singapore Post..epacket being the fastest of all, followed by Registered Airmail Singapore Post, and USPS being the worse..

    I'm not a great fan of FT (but do buy from them after learning the ins and outs of their ways over the past year) but I can honestly say they are heads and shoulders in ever possible way above these Focale and Wallbuys sites..these 2 sites are cheap imitations of FT with no regard for the customer once an item is purchased..
    Last edited by szot; 12-27-2013 at 06:26 PM.
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  8. #38
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    Wow, I understand your frustration, but isn't that the risk you take when ordering batteries from China? .. Fasttech has many 60 day + outstanding shipments for non battery related items that frustrated customers are still waiting for. And in defense of both companies, once the items ship there is nothing they can do about delivery times. As a customer it is maddening I know, but you can't blame the vendor for the slow shipping of the Swiss post because neither company works for Swiss Post ... what other response aside from "in transit" could they give you?

    Now if you are talking about 35 days later and your item still has not shipped, then ok your anger is justified, and Fasttech has plenty of those.

    I don't see the problem with items taking 5 days to ship, most especially when it says clear as day on the item listing " ships in 3 to 7 days" , unless otherwise noted, as some items are listed to ship within 30 hours. The only thing I would have a problem with is deception, but as long as the terms of sale are clearly outlined prior to my purchase, then I am good.

    Oh, and lets not forget that it is the Holiday season, and once buyers found out that Chinese vendors were willing to ship the previously banned batteries via Swiss or Malaysian Post, once again the masses flooded them with orders ... so I don't see anything unusual, or questionable about your situation, although I do empathize with your frustration because I want everything NOW too ... but I also accept the responsibility and the risk of long shipping times when I order from China.



    Quote Originally Posted by szot View Post
    I have been waiting since 22 Nov for several orders from Focale and Wallbuys via Swiss Post and Sweden Post, and still no delivery yet (35 days later)..Focale's CS does not respond and U must contact their partner/owner Wallbuys who also do not respond usually but do on a rare occasion with the standard "in transit" reply....as frustrating as FT is, I will never use Focale or Wallbuys again...as bad as FT's CS is , at least FT's CS does respond eventually and also their forums staff does help with order support..and Wallbuys and Focale both have limited supplies and are same priced as FT, and has the same shipping problems and tracking as FT..

    and yes, Focale does ship all batteries via Swiss and Sweden Post, but receiving them may be a different story...also Focale and Wallbuys takes 5 business days to ship an order, so I am nearing my 45 day paypal dispute deadline and just opened up a dispute this morning regarding these 2 sites and orders..'

    FT is using Malaysia Post with some success for 18650's, along with the costly DHL...ego batts are easily shipped via USPS epacket via China Post, USPS First Class, and Registered Airmail Singapore Post..epacket being the fastest of all, followed by Registered Airmail Singapore Post, and USPS being the worse..

    I'm not a great fan of FT (but do buy from them after learning the ins and outs of their ways over the past year) but I can honestly say they are heads and shoulders in ever possible way above these Focale and Wallbuys sites..these 2 sites are cheap imitations of FT with no regard for the customer once an item is purchased..

  9. #39
    PV Master ECF Veteran WarHawk-AVG's Avatar
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    Quote Originally Posted by tonyorion View Post
    I have placed several large orders with Fasttech, and my orders have arrived in under 25 days. It baffles me as to why Fasttech would ship through Singapore which is 1,600 miles away with the only route being by sea due to the battery issue (maybe juice as well) prohibiting them from shipping by air.

    It has to make a nightmare of the logistics. Fasttech must not have bribed the right officials to be forced to go through such circuitous route.

    My last two orders are somewhere in the US, but the USPS tracking system is not telling me much more right now. There are some other orders from US vendors (non e cig related) also floating in the system, but that is probably due to the Christmas mail rush and the terrible weather east of the Mississippi. We have large chunks of Michigan without electric power, and Michigan generally handles bad weather pretty well.

    I hope you have better luck with your Krakens than I have had with mine. One has a defective thread, and the other has an internal short. My TEC mod stopped working after a few days. I created a ticket and am now sending these back to Fasttech. One cannot blame Fasttech for QC issues with product. It's happened with US vendors, but the good ones stand up for the products they sell.

    At least, I do not have to send them back to China but to an address in Miami. Let's see how Fasttech follows up with replacements.

    Thanks for the information, though. It's good to have a second source, and I will place a test order with them.

    It's scary in a way to see the mind boggling explosion of choices in product and suppliers.

    Be aware, though, the Chinese New Year is coming up in about a month so any orders hitting the Chinese system in that time period will be held up another two weeks.
    Fix for the Kracken...you can get a drillbit, disassemble, remove the gaskets/insulators from top and bottom where the center pin goes, drill out the flashing/crappy machining down the center channel where the center pin sits (apparently they hire the stupidest Chinaman [or one with one leg shorter than the other] to run the lathe to machine out the center conductor hole...not only the Kracken but a few other tanks as well...seems to be a common occurrence...it's Chinese QC...not FT issue...but they WILL make it right, which is a HUGE + for them.
    Last edited by WarHawk-AVG; 12-27-2013 at 10:29 PM.
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  10. #40
    Ultra Member ECF Veteran szot's Avatar
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    Quote Originally Posted by Nikkita6 View Post
    Wow, I understand your frustration, but isn't that the risk you take when ordering batteries from China? .. Fasttech has many 60 day + outstanding shipments for non battery related items that frustrated customers are still waiting for. And in defense of both companies, once the items ship there is nothing they can do about delivery times. As a customer it is maddening I know, but you can't blame the vendor for the slow shipping of the Swiss post because neither company works for Swiss Post ... what other response aside from "in transit" could they give you?

    Now if you are talking about 35 days later and your item still has not shipped, then ok your anger is justified, and Fasttech has plenty of those.

    I don't see the problem with items taking 5 days to ship, most especially when it says clear as day on the item listing " ships in 3 to 7 days" , unless otherwise noted, as some items are listed to ship within 30 hours. The only thing I would have a problem with is deception, but as long as the terms of sale are clearly outlined prior to my purchase, then I am good.

    Oh, and lets not forget that it is the Holiday season, and once buyers found out that Chinese vendors were willing to ship the previously banned batteries via Swiss or Malaysian Post, once again the masses flooded them with orders ... so I don't see anything unusual, or questionable about your situation, although I do empathize with your frustration because I want everything NOW too ... but I also accept the responsibility and the risk of long shipping times when I order from China.
    As I stated..its all around ..the lack of items, the lack of response to my emails..the complete lack of any customer service...my point has nothing to do with the shipper they selected...I think U missed my entire point....are U sure U read my post?
    Last edited by szot; 12-27-2013 at 11:26 PM.
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