Yeah, you're definitely looking at it the right way. I just wish.. had I found the GV forum a day earlier, I'd be dealing with you guys on my replacement and a tiny bit more set at ease. As it is I'm waiting on the other vendor, and they're being great and everything... but if I get my replacemnt sent out monday and its still not working properly or able to do the full gamut of vv function up to 6v, I'm gonna be definitely irked. lol I'd MUCH rather wait a few more days and know the problem will be resolved permanently.
And I bet you're not thrilled with the situation. But all you guys can do is research and due diligence, and deal with a good manufacturer. Sounds like GS has been good in the past... there's no way you could have anticipated these issues, any more than your clients could have. At least you know your clients are aware this was not a GV issue.
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