Phoenix bottom coil sold out, new stock coming in? =(

[kgj]

I understand the frustration on both ends. For the customer, it's very difficult to dig through numerous threads looking for inventory information, and mostly not finding it. Might I suggest that when Bad or Danno update an item to "Out of Stock" that they add a "Projected Due-In" field. They could update it as new information came in and it would be easy for users to find?

[questionmark425]

I would be much less frustrated if I didn't have a 5 dollar credit for a botched order, that I cannot use the 5 dollar credit for, because the item I originally ordered is out of stock.

I'm pretty sure GotVapes is doing what they can, it's not like they can will their product into stock whenever they please, or like they are holding out on their customers (that would be pointlessly losing money).

I'm just frustrated at the situation, not the fact that it is anyone's fault.

Also, 4 out of 5 of the clearomizers in my second package are garbage, so I am now on my last Phoenix.

If GotVapes does not get them back into stock, I will be forced to order from DiscountVapers or VaporAlley or somewhere just to continue my habit. Which is unfortunate for me, due to the $5 store credit that I was given for a GotVapes mistake that I will be unable to use. And unfortunate for GotVapes, as I will be ordering several packages.

I would use that credit on different clearomizers, but I can't find any that there are not awful reviews of, or cost $6-7 a piece.

[BigWillDogg82]

I was almost certain that a bill or something was passed that limited Customs from pulling this type of stunt all because the shipment is related to e cigs. I know early on U.S. Customs were notorious for holding up shipments related to electronic cigs/PV for months on end because those who greased the government's paws (Big Tobacco, FDA, American Heart Association, etc.) lobbied to make it so. In this regard customers can't fault GV; they are now being held hostage. I too have been itching for their shipment to come in so I can get replacement eGo bottom coils that were DOA. In danger of sounding like a broken record, give them a break and be patient please. Drama doesn't make the issue work it's way out, it only pisses patient people off!

[cintai]

I just wish that when you sign up for the notification button on their website that they actually send emails when items are back in stock. I realize they let people know on the ECF thread about stock first before any emails go out. While I appreciate it on one hand, I'm not on the forums all the time, instead I do check my emails frequently. I just feel a bit cheated that by the time I find out they restocked they're already sold out. Its not just with gotvapes, a lot of other websites do the same. I'm just saying why bother with the notification sign up if they're not going to notify you that way?

[dannoman]

I do try to always do back in stock notifies the VERY first thing before we hit the forum...

[Teach]

I just wish that when you sign up for the notification button on their website that they actually send emails when items are back in stock. I realize they let people know on the ECF thread about stock first before any emails go out. While I appreciate it on one hand, I'm not on the forums all the time, instead I do check my emails frequently. I just feel a bit cheated that by the time I find out they restocked they're already sold out. Its not just with gotvapes, a lot of other websites do the same. I'm just saying why bother with the notification sign up if they're not going to notify you that way?

I allways get a notification when they're back in stock - seems to work fine! Do you log in before you do the notification? It autoenters your information based on your account... good for the lazy too (that's why I do that.)

[yiddleboge6]

I allways get a notification when they're back in stock - seems to work fine! Do you log in before you do the notification? It autoenters your information based on your account... good for the lazy too (that's why I do that.)

Me too. I've always received the email notification.

[magentaman]

Me too. I've always received the email notification.

Me three........

[BigWillDogg82]

I just wish I knew if DOA replacements will be one of the first to be shipped out when they do come in. I sent the one I got back quite a bit ago, but never got a confirmation that they at least got it and know I still need one back. I know you guys got the package, if need be I could give my info just to confirm its status. Have any of you been in this situation with GV? If so how did it work out for you?

[ericoahu]

I ordered two boxes of the Phoenix XL 510 bottom coils at 2.4-2.6ohm, and received by accident 2.6-2.8ohm instead. ... I opened a ticket with GotVapes and they gave me a $5 credit as it would be easier than the return process, and I would be using that credit to pick up some of the lower resistance ones anyway (great customer service IMO).

The issue now is, they are sold out (of all bottom coil phoenix clearos) so I am unable to get the 2.4-2.6 ones that I wanted to pick up

I have not ordered from gotvapes before and was very interested in these cartomizers - heard wonderful things about them and all that. I am also sort of selective about where I order so I try to do the best I can with researching a supplier before I buy from them. In that vein...

Could you clarify how this $5 credit deal came about? Did they offer to send you a prepaid return envelope along with the correct product you they charged your CC for so you could return the wrong product? Or was it your idea because you didn't want to wait? Who's idea was it? What all did they offer to do to correct the problem?

I'm curious because the way it looks to me, what you ended up with is paying full price for something you don't want now so you can pay 60% full price at some point in the future. (At the time this happened)

I'd like to hear both sides of this if you don't mind.