We go out of our way to be good to people, but every now and then we get a mad customer. I want everyone to know I will refund your money and delete your account if you are rude to Sara on the phone/email. She works too hard to have to deal with people telling her shes a liar ,or that her customer service is trash.
This is my reply to the latest email about wait times. Keep in mind I hardly ever answer the emails because Sara does them every day like clock work. If you want to yell or talk mean to some one about wait times fell free to call me 248-346-3205.
Hi. I have offered you a full refund + $10 for your trouble , and Sara has tried to make you happy at every turn. The fact is GLVs are made by me and me only. We have 6 different products that have to be built ..meaning I have 6 different list to build every day. Not to mention the FIRST run of a NEW product. At this point you have done nothing but call Sara a liar and bad mouth our customer service. None of witch made your GLV go out any quicker. You can post a bad review in any forum you would like. Our customer service speaks for its self. I don't like the lead time being what it is but, there is nothing I can do about that as of right now. We are very busy and most people understand that, and are patient . If you can't stand a longer then maybe a GLV is not for you. I am planing on training the right person to help build them, but we work from home, with a new baby so you can see why we don't want just anyone working with us. By the way your GLV is in today's batch to go out. We try to estimate lead times ,but unforeseen issues with the V3 has held up first run production. Second round customers will have a shorter wait time , because of the patient first round customers that waited /helped through the small bumps in the first round road. We are sorry for the holdups and delays Hope you like your GLV and thanks for your order.
No reply needed.