Hi Tim, please can you help me looking into my order? - Page 2
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Thread: Hi Tim, please can you help me looking into my order?

  1. #11
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    I'm in Ontario. Exactly, who know what triggered them recently and I hope it is just an isolated case, not having GH1 on their list......

    Quote Originally Posted by africaconnection View Post
    My order was 6 x 30 ml bottles and 1 x 10 ml of just the high flavoured stuff. Who knows what triggers them. My local supplier buys massive lots from China and has never had a problem.....and she's very cheap ($10/30ml) for juice but not always reliable with supplies because I think she has a large client base and runs out fast....and her batteries and atty's are usually quite expensive which is why a placed this order....got my hardware no problems though.

    Where are you located? I'm in NS. I have an order coming from the states right now....I'll see how that goes wrt Customs!

  2. #12
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    Hi, curious if your parcel has moved yet?

  3. #13
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    No, it had no movement and no letter is received regarding to this.

    Tim: My package seems lost since Nov 07. No movement, no delivery, and no letter from the Health Canada for more than a month. Please help!!

    Quote Originally Posted by africaconnection View Post
    Hi, curious if your parcel has moved yet?

  4. #14
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    Hi Newborn,

    I have started an inquiry on this package with our shipping company. It is however likely delayed by the holiday rush, we've also seen packages via Airmail delivered after a little more than two months to customers in Canada so not all hope is lost. I will let you know what our shipping company says soon, I do assure you that if it is lost in transit that you will be reimbursed by us.

    Tim
    newborn888 likes this.
    www.GreenhouseOne.com| Shipping from China @ Guaranteed Lowest Prices Tim@GreenhouseOne.com

  5. #15
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    Thanks Tim. Hope good news will come out.


    Quote Originally Posted by Smocha View Post
    Hi Newborn,

    I have started an inquiry on this package with our shipping company. It is however likely delayed by the holiday rush, we've also seen packages via Airmail delivered after a little more than two months to customers in Canada so not all hope is lost. I will let you know what our shipping company says soon, I do assure you that if it is lost in transit that you will be reimbursed by us.

    Tim

  6. #16
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    Hi Tim, I finally received a letter from the Health Canada yesterday and the package was denied to import by the Customs because they are E-Liquid (prescription drug). Please, can you let me know what is next? Thanks.

  7. #17
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    I also had an order refused by Customs Canada back in August. I sent 2 e-mail to Tim asking what their procedure was. If they would set up a reship of the product if it was returned to them by customs. The letter from customs said it would be returned to them if possible. I have never received a reply to my e-mails. This is quite upsetting to me as my daily vape favorite juice is their ry4. I did send in another order when I found out that this had been refused and it arrived OK. I am reluctant to order from them again, not because my order was refused but because they never responded to my questions. In the past when I had a very minor problem with an order Tim responded quickly and solved it immediately. Anybody know of an ry4 that is like the GH1.

  8. #18
    Forum Supplier ECF Veteran Smocha's Avatar
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    Pm'ED newborn!

    Hi Kato,

    I am sorry if you email went unanswered, we have been having some email troubles as of late. I have PMed you for details.

    Tim
    www.GreenhouseOne.com| Shipping from China @ Guaranteed Lowest Prices Tim@GreenhouseOne.com

  9. #19
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    Thanks Tim. I replied your PM and would like to have a refund for the order.

    Many Thanks.


    Quote Originally Posted by Smocha View Post
    Pm'ED newborn!

    Hi Kato,

    I am sorry if you email went unanswered, we have been having some email troubles as of late. I have PMed you for details.

    Tim

  10. #20
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    Hi Tim,

    I checked with my VISA company 2 weeks ago and today I received the new statement, the refund is still not yet done. Please can you issue my refund for my order when you have a chance? When you are done, please can you let me know?

    Many Thanks.

    Quote Originally Posted by newborn888 View Post
    Thanks Tim. I replied your PM and would like to have a refund for the order.

    Many Thanks.

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