Rate us!

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  • 1 Star

    2 7.41%
  • 2 Stars

    1 3.70%
  • 3 Stars

    0 0%
  • 4 Stars

    3 11.11%
  • 5 Stars

    21 77.78%
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Thread: Rate us!

  1. #1
    Registered Supplier ECF Veteran Slo Ryd's Avatar
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    Default Rate us!

    Rate us and tell us what you think about us. Questions, comments, suggestions, whatever. We are always looking for new ways to improve our products and service.
    Last edited by Slo Ryd; 04-26-2011 at 04:21 AM.
    http://www.innovapor.com 20% Forum Discount ECF20

  2. #2
    Stu
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    I recently made my first purchase from InnoVapor (Apex Alpha Ultra w/RES). InnoVapor was very helpful and quick to respond to questions here on the forum before and after my purchase. The Ultra that I received had a slight flaw in the switch (which they actually helped me figure out) and they sent me a replacement switch by express mail at their cost immediately.

    It is clear to me that they really want to provide an excellent product. Thank you to everyone at InnoVapor!

  3. #3
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    I wanted to give InnoVapor 4.5 stars, but that wasn't an option so I had to settle with 4 stars. I purchased the Apex Alpha UltraMax with RES. I too received one of the few faulty switches, but that was quickly rectified by the exceptional customer service that they provide. Communication is quick (within a couple of hours) and you will usually get a response from more than one person (compare that to other companies that take days to reply). The switch in no way affects the rating that I am giving because the new switch works perfectly. The reason why I docked them half a star is because of some of the finish work on the UltraMax. The threads bind slightly (even after applying Noalox), the seams are somewhat prominent, and the finish of the RES and main body don't match perfectly. Those things probably will not bother very many people, but I'm a bit OCD. Plus, a half star short of perfect will keep the guys at InnoVapor coming up with new and innovative products for us to enjoy.

    I highly recommend InnoVapor to those that want to buy a quality product built by people who care about what they are doing and who they are doing it for.

  4. #4
    Ultra Member ECF Veteran Wylie's Avatar
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    ULTRApure is my all-day vape. Love it. I buy it 125ml at a time because they don't sell 250 anymore.

    Customer service is best of breed. Love the shipping. Love my Apex Ultra with RES.

    Did I mention I love my ULTRApure?

  5. #5
    Registered Supplier ECF Veteran Slo Ryd's Avatar
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    Quote Originally Posted by Stu View Post
    I recently made my first purchase from InnoVapor (Apex Alpha Ultra w/RES). InnoVapor was very helpful and quick to respond to questions here on the forum before and after my purchase. The Ultra that I received had a slight flaw in the switch (which they actually helped me figure out) and they sent me a replacement switch by express mail at their cost immediately.

    It is clear to me that they really want to provide an excellent product. Thank you to everyone at InnoVapor!
    You're welcome. We want every customer we have to have the best vaping experience possible. Glad to hear we are living up to our expectations.

    Thanks for the great rating.
    http://www.innovapor.com 20% Forum Discount ECF20

  6. #6
    Registered Supplier ECF Veteran Slo Ryd's Avatar
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    Quote Originally Posted by pAth77 View Post
    I wanted to give InnoVapor 4.5 stars, but that wasn't an option so I had to settle with 4 stars. I purchased the Apex Alpha UltraMax with RES. I too received one of the few faulty switches, but that was quickly rectified by the exceptional customer service that they provide. Communication is quick (within a couple of hours) and you will usually get a response from more than one person (compare that to other companies that take days to reply). The switch in no way affects the rating that I am giving because the new switch works perfectly. The reason why I docked them half a star is because of some of the finish work on the UltraMax. The threads bind slightly (even after applying Noalox), the seams are somewhat prominent, and the finish of the RES and main body don't match perfectly. Those things probably will not bother very many people, but I'm a bit OCD. Plus, a half star short of perfect will keep the guys at InnoVapor coming up with new and innovative products for us to enjoy.

    I highly recommend InnoVapor to those that want to buy a quality product built by people who care about what they are doing and who they are doing it for.
    Thanks for the awesome rating. We appreciate the 4.5 stars instead of 5 because you are exactly right, it keeps us on our toes and keeps us thinking up more and more ideas to better serve our customers. Excellent to hear you are enjoying the Alpha.

    Cheers
    http://www.innovapor.com 20% Forum Discount ECF20

  7. #7
    Registered Supplier ECF Veteran Slo Ryd's Avatar
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    Quote Originally Posted by Wylie View Post
    ULTRApure is my all-day vape. Love it. I buy it 125ml at a time because they don't sell 250 anymore.

    Customer service is best of breed. Love the shipping. Love my Apex Ultra with RES.

    Did I mention I love my ULTRApure?
    I see we have another ULTRApure junkie, haha. Thanks for the awesome rating. Just goes to show that we take care of our customers and they keep coming back. Again, glad to hear you are enjoying your Alpha and ULTRApure.

    Cheers
    http://www.innovapor.com 20% Forum Discount ECF20

  8. #8
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    I've been a very loyal Innovapor customer since October 2009. I've had many conversations with Mark and am always impressed by their ingenuity and lengths they go to make sure they are offering the best and safest to all of us. I am expecting a box with an Ultra kit, Ultralite (both with RES) and a 125ml bottle of Ultrapure to arrive tomorrow. Thanks Innovapor.

  9. #9
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    I won't paste what I wrote previously on another thread but here's a link -> Innovapor Customer Service

    Guess what my rating was ............

  10. #10
    Registered Supplier ECF Veteran Slo Ryd's Avatar
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    Quote Originally Posted by dubnluvn View Post
    I've been a very loyal Innovapor customer since October 2009. I've had many conversations with Mark and am always impressed by their ingenuity and lengths they go to make sure they are offering the best and safest to all of us. I am expecting a box with an Ultra kit, Ultralite (both with RES) and a 125ml bottle of Ultrapure to arrive tomorrow. Thanks Innovapor.
    Thats quite an order you placed there. You are definitely a loyal customer. You will not be disappointed with your choice. Thanks for the great rating. It keeps us striving to do the best we can to keep y'all happy.
    http://www.innovapor.com 20% Forum Discount ECF20

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