Jeff@Janty - Page 3 - e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat

JustJulie · 03-12-2009, 07:07 AM

Thanks Julie, I had sent Jeff an e-mail about the battery and he said he would send it with the Dura-C I ordered but I guess he forgot. No junk e-mails. I guess I need to remind him?

Absolutely, you should remind him. Honestly, I think they were in such a hurry to get the Dura-Cs in the mail ASAP that they forgot to pull information on individual customers to see if there were any outstanding issues.

Vince1 · 03-12-2009, 03:41 PM

Thanks Julie, I'm on it!

VapeAllDay · 03-12-2009, 04:06 PM

Quote:

Originally Posted by Walrus

I just ordered a manual switch and usb pass-through. It would have been nice if the web site had mentioned that an office move would be delaying deliveries.

Amen to that!

I just got an email saying my order was shipped, which I was very excited about, but now I am worried that the shipment won't actually include everything I need.

JantyUSA · 03-12-2009, 04:27 PM

Hey everyone... My sincere apologies if you are among those who we have not responded to. Long story short we have recently moved into a larger office facility and it is possible that some emails were lost during the move, especially if you had emailed dispatch@jantyusa.com.

We are all settled in now and working on getting all of our inventory back to the proper stock levels. We should have a large shipment arriving tomorrow or Monday that will include the Dura-C sets for all of those still awaiting their arrival. For those of you awaiting mini-fogger sets... These will also be coming in our shipment. We are working on setting up a regular weekly shipment system with our factory so that we can continue to grow our inventory and avoid these "Out of stock" issues. We do have Kissbox sets, liquid, and a variety cartridges that are available for immediate shipping.

If anyone needs to contact me directly please do so by emailing info@jantyusa.com. We appreciate everyones patience and look forward to providing you with an excellent experience.

Jeff

GotVape? · 03-12-2009, 05:11 PM

Jeff - you didn't say anything regarding the ejuice. I ordered two RY4 bottles last friday and the order is "still processing." I would also like to know if I can swtich the strength of both bottles from Low to Medium (or high). Thanks

vape4life · 03-12-2009, 10:22 PM

call me old fashioned, but it seems like that is more appropriately handled through private communication (email, pm...?)

strayling · 03-12-2009, 10:44 PM

Quote:

Originally Posted by JantyUSA

If anyone needs to contact me directly please do so by emailing info@jantyusa.com. We appreciate everyones patience and look forward to providing you with an excellent experience.

Jeff

I sent you an email about my latest order (address snafu, no big deal). Posting here mainly to let you know your presence and hard work are much appreciated.

Walrus · 03-12-2009, 11:15 PM

I'm a little disappointed in my first experience ordering from JantyUSA, to be honest.

From the shipping tab:

We ship your items the day after receiving your payment during business days. We ship all items via USPS Priority Mail with expected delivery times of 1-4 days depending on your location.

Other than the automated "Order #### has been received" message, there's been no communication at all. Not even an acknowledgment of my payment, other than the one Paypal actually sends. I would have expected my shipment to go out today since there's been no mention of stock issues on the manual switch and USB cable. As of 5:00pm, my order status still says "processing."

Dallas is a one or two day mail from here. I was certainly hoping to have this by the weekend. There is still time for salvation, but right now my impression is a tepid "ehhh," especially given their prices.

ceejay · 03-13-2009, 12:26 AM

Walrus did you order the dura-c? read the above post from janty - he mentions the kits are coming in tomorrow or monday.

Walrus · 03-13-2009, 12:28 AM

Quote:

Originally Posted by ceejay

Walrus did you order the dura-c? read the above post from janty - he mentions the kits are coming in tomorrow or monday.

Nope. All I ordered was a Kissbox Classic manual switch, and the USB pass-through.

03-12-2009, 03:41 PM	#22
Vince1 ECF Veteran Join Date: Feb 2009 Location: Down South, USA. Posts: 1,059	Thanks Julie, I'm on it! __________________ That's five, smok'em if ya got 'em

03-12-2009, 04:27 PM	#24
JantyUSA USA Supplier Forum Sponsor Join Date: Jul 2008 Location: Dallas/Fort Worth Area USA Posts: 71	Hey everyone... My sincere apologies if you are among those who we have not responded to. Long story short we have recently moved into a larger office facility and it is possible that some emails were lost during the move, especially if you had emailed dispatch@jantyusa.com. We are all settled in now and working on getting all of our inventory back to the proper stock levels. We should have a large shipment arriving tomorrow or Monday that will include the Dura-C sets for all of those still awaiting their arrival. For those of you awaiting mini-fogger sets... These will also be coming in our shipment. We are working on setting up a regular weekly shipment system with our factory so that we can continue to grow our inventory and avoid these "Out of stock" issues. We do have Kissbox sets, liquid, and a variety cartridges that are available for immediate shipping. If anyone needs to contact me directly please do so by emailing info@jantyusa.com. We appreciate everyones patience and look forward to providing you with an excellent experience. Jeff __________________ Janty USA www.jantyusa.com

03-12-2009, 11:15 PM	#28
Walrus Manufacturer Join Date: Mar 2009 Location: Baton Rouge, LA Posts: 2,214 Blog Entries: 8 Tweet this post!	I'm a little disappointed in my first experience ordering from JantyUSA, to be honest. From the shipping tab: We ship your items the day after receiving your payment during business days. We ship all items via USPS Priority Mail with expected delivery times of 1-4 days depending on your location. Other than the automated "Order #### has been received" message, there's been no communication at all. Not even an acknowledgment of my payment, other than the one Paypal actually sends. I would have expected my shipment to go out today since there's been no mention of stock issues on the manual switch and USB cable. As of 5:00pm, my order status still says "processing." Dallas is a one or two day mail from here. I was certainly hoping to have this by the weekend. There is still time for salvation, but right now my impression is a tepid "ehhh," especially given their prices. __________________ http://www.e-cigarette-forum.com/for...-sigbanner.gif Light travels faster than sound. That's why some people appear bright until you hear them speak.

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03-12-2009, 07:07 AM	#21
JustJulie PV Activist Join Date: Jan 2009 Location: St. Louis, MO Posts: 1,221	Thanks Julie, I had sent Jeff an e-mail about the battery and he said he would send it with the Dura-C I ordered but I guess he forgot. No junk e-mails. I guess I need to remind him? Absolutely, you should remind him. Honestly, I think they were in such a hurry to get the Dura-Cs in the mail ASAP that they forgot to pull information on individual customers to see if there were any outstanding issues.

03-12-2009, 05:11 PM	#25
GotVape? Full Member Join Date: Mar 2009 Posts: 135	Jeff - you didn't say anything regarding the ejuice. I ordered two RY4 bottles last friday and the order is "still processing." I would also like to know if I can swtich the strength of both bottles from Low to Medium (or high). Thanks

03-12-2009, 10:22 PM	#26
vape4life Full Member Join Date: Mar 2009 Posts: 55	call me old fashioned, but it seems like that is more appropriately handled through private communication (email, pm...?)

03-13-2009, 12:26 AM	#29
ceejay Senior Member Join Date: Feb 2009 Location: Los Angeles Posts: 164	Walrus did you order the dura-c? read the above post from janty - he mentions the kits are coming in tomorrow or monday.