Jeff, I tried contacting you through email several times and still have not received a reply. I wanted to know a status update on my order/trade. I sent the product back and see that you have received the package last week.
Fix Leaking Issues
Fix Switch Problems
Fix Atomizer Issues(Fitting)
Better Battery Cover
Available in More Colors
More Adapters for other Atomizers
Longer USB Cord
All of the Above!
I just ordered some liquid from jantyusa.com last friday. Are you saying there is no way to track an order?
I just heard from Jeff on my order, and I think it would be fair to say that they're swamped.
From what it sounds like, they're waiting on some parts/carts/liquids that are supposed to arrive this week, and they're pretty much shipping stuff out as fast as they get it in. Basically, they're getting in weekly shipments now, and they'll soon be caught up from the backlog that the bad Duras caused.
If you sent in Dura batteries, they'll replace, at your choice, with Dura-C batteries (with the switch) or with automatic batteries (due in later this month).
Kissbox atomizers are still out of stock, but they're expecting them in this week's shipment, along with some additional carts and liquids.
Hope this helps. My guess is that Jeff is too busy trying to get orders out to hang out much on the forums right now.
I have been using the Janty Dura form the time they first came out and have had some problems with some of the batteries becoming sticky going on and off Jeff have been prompt in replacing them with out having to send bad one’s back I also had a atomizer go bad. So I took the atomizer apart and found this
1 it is much better built then the smoking everywhere one I took apart
2 the Dura wick lays on top of the heating element witch is much lower and is enclosed in a plastic well with a hole at the bottom down the center of it to draw air up
3 the wick had a bad burn spot witch did not allow liquid to get to the element
4 the element looked like it got over heated with white discolor on the coil and no break in it no evidence of black soot buildup on it, it may have had a bad solder on one end. The coil is very stout I was able to stretch it out with out breaking it
5 the steal mesh was nicely made and thick with the edges’ pressed or glued down it all came off in one piece with a double mesh over the top of the crown
My conclusion cold solder on one wire but other then that this thing is built very well and should last
I had one more not vapping very good I ran it under hot water and let it dry now it vaps like new (you must let it dry before using it)
I have been very happy with the Dura and the service from Janty
I also did a cook off test in a spoon on the liquid very clean no soot or black marks
As far as the leaking carts I work on Aircraft and we have a tolerance of a plus and minus the problem with this is you get tolerance build up lets say the atomizer and the carts have a tolerance of +/- .002 you may get an atomizer with a + and a cart with a - = Leakey carts I try to find the best fit and just refill them.
JustJulie: Thanks for your informative post. I have been trying to get warranty parts for my KB extended and my emails and PM's have not been answered. Now I have some insight as to why that may be. I would feel better if any communication could have been dispatched. Not knowing is always irritating.
I would feel better if any communication could have been dispatched. Not knowing is always irritating.
You know, I really like Jeff (although, of course, I've never met him in person). He just seems like a nice guy who believes in his products and appreciates his customers. Up until everything went to hell in a handbasket with the Dura fiasco, Jeff was more than prompt in his communications with me.
Over the last couple of months, though, communication hasn't been so great. But, like I said, there are extenuating circumstances, and I like Jeff enough that I am perfectly willing to cut him some slack.
But, yes, I do find it irritating that e-mails aren't being promptly responded to, that the web site isn't updated to reflect the true status of items in stock, etc.
But then when I get irritated, I try to remember that they really are swamped right now. I mean, it's not like I'm worried that they're going to take my money and run or that they're not going to honor warranty claims. This is not a fly by night operation.
I just get the feeling that there aren't enough hours in the day or hands on deck to deal with the volume right now. They need to hire more help.
By the way, you might want to double-check your spam folder. Some of Jeff's e-mails are getting caught in spam filters.
Jeff's always been good to me, but I agree he needs somebody to help with the communications. Is Jeff the only US employee? I've had to email/PM several times to get a response from him. That's just not proper customer service, even if it does get sorted out weeks later.
Jeff's in the middle of an office move. be patient . . he's around.
Maybe I'm lucky I have direct contact . . then again, I'm also a beta for him
Just wanted to post that I think JantyUSA seems to be making good headway.
I received my Kissbox atomizers, the liquids I ordered, replacements for my old Dura batteries (actually, he doubled the number of batteries--I love that guy!), and I'm only missing a couple of boxes of cartridges, which I can do without since he comped me some liquid. I figure my Dura PCC will eventually show up when it comes back into stock.
And best yet, I'm working on Day Two with my Dura-C, and it's performing flawlessly.
Oh, yes . . . life is GOOD.
Yo, Jeff . . . if you ever read this thread . . . I love you, man!