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Thread: Merged old sticky threads (7)

  1. #1
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    Default JantyUSA = Ripoff Site, Do Not Buy!

    I can't believe this site is allowing a clear ripoff company to have any space on here to try to steal from more people. I know I am FAR from the only one who has been ripped off by this company. On 3 different orders.

    Problems started when the site REFUSED to allow me to put my correct state into the order form. No matter how many times I'd put Philadelphia, PENNSYLVANIA, it always changed it back to ALABAMA. I contacted them about that at least 10 times and they never fixed it.

    I ordered a Kissbox Extended Classic, the most expensive eCig I've purchased to date. So far I've still only gotten a partial order there with lies about the rest of it being shipped many weeks ago.

    I ordered the Dura-C and that took two and a half months to arrive, with one incorrect atomizer.

    I ordered cartridges for my Kissbox, those have never arrived and it's also been well over a month.

    They aren't listed with the Better Business Bureau, Reseller Ratings or anyone reputable to file complaints through. So I'll have to file a PayPal complaint and attach a complaint to my associated credit card or bank (I forget which I used).

    This company is IN NO WAY REPUTABLE. If you trust them, you're asking to be ripped off!

    I wish they WERE reputable, because the products themselves are very nice indeed. But if I can't get supplies for them and I'm only going to get partial orders, they could be made out of solid platinum and diamond encrusted and it would not matter.

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  3. #2
    Super Member ECF Veteran robw's Avatar
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    I was scared to order from Janty, but I ordered anyway. I got my order 3 days after ordering and have been enjoying everything they sent me for the last few days.

    Sounds like it is hit or miss with Janty. I see lots of happy customers, and a few un happy.

    The thing is, the un happy tend to post more than the happy.

  4. #3
    Ultra Member ECF Veteran strayling's Avatar
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    Their site insisted on putting me in Alabama too. I emailed them and although it still had the wrong address on the site the package arrived with the correct address.

    They've also responded quickly to a request for warranty replacement of a couple of atomisers. I know they had some problems with delivery of stock but they seem to be past them now.

    I'm not trying to minimise your experience, only to say that it's not necessarily typical.
    Last edited by strayling; 04-09-2009 at 10:36 PM. Reason: fix typo
    "How beautiful it is to get up and go out and do something. We are here on earth to fart around. Don't let anybody tell you different." - Kurt Vonnegut

  5. #4
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    Janty ordering was never a problem for me. Getting warranty replacement parts during the recent shortage of devices and accessories was a bit more challenging. Though I have not been overly impressed with JantyUSA customer service recently during the shortage of devices and accessories, I honestly believe he will make good on all orders.

    FYI...If you need Janty stuff, you can also get them through DietSmokes.

  6. #5
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    Ordered on 3/19/09. was assured when the supplies came in on the 4th that my order would go out. Nothing. I want my money back.

  7. #6
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    Quote Originally Posted by robw View Post
    Sounds like it is hit or miss with Janty. I see lots of happy customers, and a few un happy.

    The thing is, the un happy tend to post more than the happy.
    You are correct that unhappy people tend to post more, so I think I owe it to Janty, and to other members, to tell about my own experience.

    I have been buying from JantyUSA since the day they opened for business. My orders have always arrived promptly and any problems were handled immediately to my complete satisfaction. Jeff has always gone far beyond the call of duty, and is always warm and friendly. My latest order was a couple of weeks ago, and it arrived 2 or 3 days after it was placed.

    My Kissbox will be 9 months old in a couple of weeks. I use it everyday, and am still using the original atomizers and batteries. I have never cleaned the atomizers, except to blow them out occasionally. I think they have lasted so long because I only use Janty e-liquid to refill the carts. Tests by Knutselpeter showed the Janty e-liquid to be exceptionally clean burning.

    I also have the original Dura.....Jeff replaced the first batteries that were not working properly, along with some extra carts for my inconvenience. Those batteries still work fine, so I never asked for the Dura C batteries.

    Of course, every experience is different, so that is not to say that mistakes don't happen. Janty has led the field in the development of new creative products, so they have had to deal with the birth pangs of new releases. However, they always keep at it until they get it right. I personally can't wait for the Jantystick and e-Hookah.

    To Jeff, I would like to take this opportunity to express my appreciation for the excellent service. Thanks, Jeff.......you rock!!!

  8. #7
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    I don't really care how many satisfied customers they have. One person waiting for weeks with no product, no communication, and no resolution is one too many.

    If you are happy, great... but why should the OP have to 'suck it up'?

  9. #8
    Super Member ECF Veteran robw's Avatar
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    The OP charged a company as being a ripoff site. I don't know what the definition he has or you have of a ripoff site, but mine would be that every single transaction made is bogus or a con to steal money from unwitting consumers.

    I was just pointing out that to label a company a ripoff site would only be accurate if I had been ripped off, which I was not. The real definition of Janty should be that they are not consistent and have been providing bad service to some people. To call them a ripoff site is defamatory.

  10. #9
    Senior Member ECF Veteran Calaban's Avatar
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    I had no problems with JantyUSA on the one order I have placed with them.

    I would order from them again.

    Sorry it's not working out for you OP. They should definitely fix it.

  11. #10
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    Quote Originally Posted by robw View Post
    The OP charged a company as being a ripoff site. I don't know what the definition he has or you have of a ripoff site, but mine would be that every single transaction made is bogus or a con to steal money from unwitting consumers.

    I was just pointing out that to label a company a ripoff site would only be accurate if I had been ripped off, which I was not. The real definition of Janty should be that they are not consistent and have been providing bad service to some people. To call them a ripoff site is defamatory.

    I'm not going to rehash my experience with them. Suffice it to say that I was lied to (and I don't use that word lightly, I have proof) repeatedly, and was only refunded money when it came down to strong-arm tactics.

    My point being, any time a person has a complaint, cheerleaders come out of the woodwork. This is the OP's thread addressing bad issues. The following isn't addressed to you or anyone in particular... If folks want to cheerlead, then start your own thread. If you have constructive advice to help resolve the situation, post away. I'm sick of every time someone has a bad thing to say that others feel the need to come blow smoke (or vapor) up everyone's asses.

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