Janty Europe - No customer services - Page 2
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Thread: Janty Europe - No customer services

  1. #11
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    Quote Originally Posted by Ludo View Post
    @Oriana871:

    This is more complex.
    You informed Yves that your order was blocked by Canadian Customs. Yves told you that once he would receive back the package in return, he would expedite again by postal service.
    This is also interesting because I haven't had any communication with Yves regarding my issue/ticket. So apparently he told me something that he never told me.

    Also please note that it appears that DHL now knows that Janty is an e-cigarette supplier and will no longer clear packages at customs. There is now a 3rd person from Canada that has their Janty shipment being held at Customs: Toronto newbie

    If DHL will not clear the Janty shipments any longer than this issue will arise from any orders coming from Canada.

    Either the shipping has to be changed or Canadians ordering from your European site should be notified of the Customs issue.
    Last edited by Oriana871; 03-16-2012 at 03:50 PM.

  2. #12
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    Quote Originally Posted by Ludo View Post
    According to Yves, our dispatch, you asked for warranty replacement or a refund, so yves asked you to first return two ego auto batteries per registered postal service so he could trace it and follow up on your request.

    However, you sent it per normal postage, plus you did not specify the reasons for the return in a notice inside your envelope.

    In addition, the two batteries are apparently in working condition, but they where no longer in its original cellophane wrapping.

    Normally Yves would refuse to take these back but he said he'd send you a voucher for the value of the batteries.
    Ludo, thanks for your efforts. As far as what Yves says, it's so long ago that I cannot recall what I wrote on the note inside the envelope but I certainly included the order ID and I doubt I'd fail to mention why I was returning them. I didn't send it registered because of the cost. As for the cellophane, are the bags even sealed? While they were in the same condition they were sent out in I'd dispute they were in working order. If that was the norm (I couldn't get a decent draw even after a couple of primer puffs) the product should be withdrawn. A token is better than nothing but I just hope I don't have cause to use customer services again as a result.

  3. #13
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    Quote Originally Posted by Oriana871 View Post
    OK... interesting.

    When I opened the ticket I gave all of the necessary instructions. To quote directly from my ticket message:

    DHL is requesting a Letter of Authorization to be emailed to them at [email protected] with the Waybill/Tracking # in the subject line.

    It is impossible for me to travel 2 hrs. to the Customs office during business hours so I felt it best to ask to return the item for a full refund. All of this is stated in my ticket. You do have a 30-day warranty for returns that include shipping.

    I don't understand what the issue is, seems pretty clear-cut to me.
    Janty has to send a Letter of Authorization to the email address provided with the Waybill/Tracking # in the subject line, requesting that the package be returned to Janty.

    I've sent a follow-up note to my original ticket (#4217), and except for this thread, have heard absolutely nothing. Perhaps you have me mixed up with another customer, but your claims of correspondence with me are false. Please advise soon whether Janty will send this letter or not, and if so, when. Thank you.

  4. #14
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    Finally got round to using up the credit note. Bought an ego-c kit that I didn't particularly want just to get closure. Cost me 15 euros on top of the credit note plus a non-optional 10.7 euros for 24 hour delivery which took 5 days. The kit mains adaptor was non-UK but I couldn't care less. I'm just glad to be shot of the feckers.

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