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Thread: Menthol crystals

  1. #51
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    Quote Originally Posted by orachel View Post
    Jaaxx, interested in that menthol liquid so i don't have to wrastle with the crystals, but don't know offhand which supplier you are. Where is this fabulous menthol juice? Thanks!
    JuicyLiquid.com :-)

  2. #52
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    I ordered 2 bottles of menthol drops from you guys like 2 months ago and it never came. I've written several emails to you all, of which only 1 was answered after a month, and all it said that some orders were going missing and it will be reshipped. No apologies, nothing. I've waited and waited, i've wrote another email to you guys asking when I can expect it, and still no reply. I think you guys have the crappiest customer service ever.

  3. #53
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    That was at a time when we had a couple of horrible issues come up one right after the other. (see this thread ISSUES & SOLUTIONS (long) ) Thank goodness everything is straightened out now and running smoothly. I'm sorry that that happened to you. We will check into it tonight and make things right.

  4. #54
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    I hope this is just a once off issue, I have yet to receive my order (3682), and it has been a very very very long time since I've placed it.

  5. #55
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    Thank you. Mr. Jaaxx looked up the order, and now I see what's going on. I didn't realize when reading your post here that you are in Singapore. We have had absolutely terrible luck shipping there. We almost always have to ship at least twice-- only once has a package actually been returned to us by the postal service. They just disappear. One gentleman received his order 52 days after we shipped it! 52 days! We have refunded your full amount. It may take 24 hours to post. Unfortunately, it looks as if we are going to have to stop shipping there. Our customers in Singapore have been a pleasure, and we truly appreciate you, but customs (I can only assume it is customs, as we don't have this trouble shipping to other countries) is making it almost impossible to do business efficiently. It isn't fair to our customers or to us. I'm sorry, and I wish you the very best.

  6. #56
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    Yes Singapore customs has a ban on ecigs and eliquids, however when they do confiscate items, they would inform the respective recipient of the confiscated goods within a few days. In this case where the order is merely menthol drops, there would have been absolutely no issue with customs. It is highly unlikely that the real issue is with Singapore's customs. Anyway since you have chosen to refund me my purchase, I'll just look elsewhere.

  7. #57
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    I've had nothing but kind and pleasant customers from Singapore. Sincerely no offense was intended. I'd love to keep doing business there, but, for whatever reason, packages mailed there--non-nicotine-- are consistently not arriving.

    An option we have discussed is using a shipping option with tracking, and we haven't thrown out the idea. It would cost a little more, but it would be helpful to have some record of the package once it is mailed. Then if it is stuck at customs, the tracking should reflect that.

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