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Thread: Received only have order- Will not response to E-mail or posting on their web site

  1. #1
    Full Member
    Join Date
    Sep 2011
    Location
    Dallas
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    17

    Angry Received only have order- Will not response to E-mail or posting on their web site

    On 9/7 I ordered 1 menthol drops and 1 1/4oz menthol crystals. Received box Monday NO MENTHOL crystals. E-mail them Monday,no return e-mail.Posted on their web site.Still hasn't answered. They have no Phone number listed on their web site.I'm starting to wonder if they care about their customers.

  2. #2
    Unregistered Supplier ECF Veteran
    Join Date
    Feb 2009
    Location
    Atlanta, GA
    Posts
    824

    Default

    Hi there! Thanks for letting me know. Mr. Jaaxx is responding to you currently from our email account. We will, of course, take care of the situation immediately. And yes, we definitely still care about our customers-- you all are the most important part of our business, and many are friends too.

    We are trying our best to get away from using our current email setup and use one that filters, because after 2 years in business, the spam is overwhelming and we must dig through it to see customer emails. However, this is the second instance now that we have not received customer emails with the filtered system. (Thunderbird). I think our next step is going to be having people enter a captcha code to send an email. I hate that but we can't go around not getting emails.

  3. #3
    Full Member
    Join Date
    Sep 2011
    Location
    Dallas
    Posts
    17

    Default

    I did get your e-mail and looking forward to getting the menthol crystals

    Thanks

  4. #4
    Unregistered Supplier ECF Veteran
    Join Date
    Feb 2009
    Location
    Atlanta, GA
    Posts
    824

    Default

    Thank you! I'm sorry for the inconvenience.

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